My understanding is that the phone flies when it's rooted. If that is not the case I might not even bother! I tried to start to manually root but I was having issues even finding the htc sync in the folder on my sd card! I need a really easy tutorial that breaks it down from the very beginning like to access the htc sync do this...can't find the htc sync do this...! Lol!
No offense, but if you are having this many problems, you didn't do your research. While I understand your frustration, you really need to read, read and keep reading.
You say you need an easy tutorial that breaks it down from the very beginning...Have you read the tutorial I put together. It takes you Step by step by step through manual. And then at the end shows you how to use auto root. If you are not able to find htc sync on your SD card, there is something wrong.
First off, do you have the stock SD card in it still? Did you format it at any point and erase all data? If so, you likely erased HTC Sync. Either way, you can download HTC Sync from here: (A Simple google
Search for "HTC Sync for Sprint Hero" would have displayed this for you)
HTC Mobile Phone Support - HTC Hero? (Sprint) - Downloads
Once you have HTC Sync installed, continue to follow the tutorial. If you phone is not recognized, Read Step 5 of my tutorial again, and pay attention to the details in
Red.
Once you have either installed HTC Sync and/or PDAnet, continue with the manual method.
I apologize if this comes off as harsh or mean, but as others have said, if you don't understand rooting, you can really mess up your phone. Read through the tutorial COMPLETELY, watch the youtube video. Good luck, and let us know if you have any more questions.