This is my first time here, I may not be posting in the right area of the android forums, if you can direct me it would be fine.
I unknowingly purchased a rooted HTC Evo 4G for my daughter, she ran into a problem where it kept coming up with an error message which she didn't remember then it went into a continuous reboot which could only be stopped by removing the battery. Unknowingly, I brought the phone to Sprint for repair because she has insurance on it which I took out for her years ago because shes careless with her phones, I didn't know it was a rooted phone till they told me they cant work on it because it was "rooted". I only found out what rooted meant at that time.
I can build a computer, repair my furnace, do electrical work and other things BUT when it comes to cell phones, rooting & unrooting I am nothing. In being we have a rooted phone they can't work on it or replace it if it cracks or breaks. So for that reason I need to get it back to a unrooted spec I guess with no watermark if possible where she can bring it to Sprint for repair whenever she needs it & I don't have to be involved with her problems with her phone.
I cannot get the computer to recognize the phone either or htc sync to find the phone either. I am on Win XP Pro.
I assume, if I am correct in being I cannot link it to my computer it makes it that much more difficult if not impossible to accomplish what I need, which is bring the phone to Sprint specs.
There are many Smart minds in this forum & I believe if you can't help me then no one can.. I would realllly appreciate any concrete help you can give me.
I was able to get in the phone for info which is:
Supersonic EVT2-3 Ships S-Off
HBOOT -2.10.0001
Microp-041F
Touch Panel ATMELC03-16ac
Radio-2.15.00.11.19
October 15 2010
I would GREATLY appreciate any help you can offer to accomplish this task.
P.S. This is my first post in this forum.
I unknowingly purchased a rooted HTC Evo 4G for my daughter, she ran into a problem where it kept coming up with an error message which she didn't remember then it went into a continuous reboot which could only be stopped by removing the battery. Unknowingly, I brought the phone to Sprint for repair because she has insurance on it which I took out for her years ago because shes careless with her phones, I didn't know it was a rooted phone till they told me they cant work on it because it was "rooted". I only found out what rooted meant at that time.
I can build a computer, repair my furnace, do electrical work and other things BUT when it comes to cell phones, rooting & unrooting I am nothing. In being we have a rooted phone they can't work on it or replace it if it cracks or breaks. So for that reason I need to get it back to a unrooted spec I guess with no watermark if possible where she can bring it to Sprint for repair whenever she needs it & I don't have to be involved with her problems with her phone.
I cannot get the computer to recognize the phone either or htc sync to find the phone either. I am on Win XP Pro.
I assume, if I am correct in being I cannot link it to my computer it makes it that much more difficult if not impossible to accomplish what I need, which is bring the phone to Sprint specs.
There are many Smart minds in this forum & I believe if you can't help me then no one can.. I would realllly appreciate any concrete help you can give me.
I was able to get in the phone for info which is:
Supersonic EVT2-3 Ships S-Off
HBOOT -2.10.0001
Microp-041F
Touch Panel ATMELC03-16ac
Radio-2.15.00.11.19
October 15 2010
I would GREATLY appreciate any help you can offer to accomplish this task.
P.S. This is my first post in this forum.
