Well guys, after reading this post Friday, I called Verizon. I'm on my first replacement and it has a terrible lag when dialing a number and trying to answer a call. It was becoming frustrating...of course it all happened after I upgraded to 2.1. Anyway I told the rep everything that was going on with the phone and that I did a factory reset on the phone. I told him that I did not want to keep getting the same phone over and over again if the same problem was going to keep occurring, so I asked what my options were. He told me that I could basically "buy" a refurbished phone for half of the retail price (i.e. the Moto Droid for about $230 or something like that). I was like for that I should just keep my phone, then I was like, well you need to keep my happy, so what else can you do? He said let me transfer you to a Tier 2 to see if they can do anymore troubleshooting because we've exhausted the troubleshooting I can do and they can probably do more...I was like OK fine. So the Tier 2 got on the phone...very nice guy and I explained to him everything that I've done to the phone and that I was not happy and he needed to do something for me. So again he was telling me they could send me another Eris...and I was like, what if I get 5 Eris' and keep coming back to replace them, then what? He was like they will still give me another one. I'm like so you guys would never replace it with a different model. He told me that they used to do that a few years ago, but it was getting abused so they stopped it. I said I see...then he was like let me look at your account...he looked at it and was like, I can do something for you. You always pay your bill on time and you have been with us for many years. What phone were you looking into getting. I said I wouldn't mind the Moto Droid. He was like that's do-able. He explained that it would be a refurb and that I will have a year warranty on it. I said that's fine...so now I'm' getting a Moto Droid. Should have it on Tuesday. Where there is a will there is a way. If your account is in good standing and you're never late, they can switch your phone with no problem. Just letting you all know what I did. As much as I loved my Eris, it became worthless after the upgrade. Hopefully HTC will learn from this.......