We already know there is a major radio( baseband) update coming with the release. I already have the leaked version. Although I didn't have call quality issues, it definitely improved location type apps. This is also obviously what they're talking about when they say that the update will be the fix.
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VZW not replacing DIncs...
- Thread starter somohapian
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- htc droid incredible
LandLockedPH
Well-Known Member
My wife and I have also had major issues with call quality. We were told by a Verizon CSR on July 3rd that this was an issue known by HTC and Verizon and that a fix was coming for the Incredible, Eris and Moto Droid within three weeks. Since the time came and past, we went into the Verizon store last Monday and were offered our third pair of DINCs. The issue still exists.
We're really not interested in the Droid X which seems to have its own issues, but are really frustrated that we can't rely on our cell PHONE to make a PHONE call. Love the device otherwise.
Anybody know when the Samsung Fascinate is really coming? Maybe... that would work as a phone?
We're really not interested in the Droid X which seems to have its own issues, but are really frustrated that we can't rely on our cell PHONE to make a PHONE call. Love the device otherwise.
Anybody know when the Samsung Fascinate is really coming? Maybe... that would work as a phone?
I have the same issue and the only thing I can say is that the update is due out in the next 26 days or so. Could be anytime. I wish there was more precise news but this issue is similar to ones Droid, Eris, and X have had.(and possibly Evo)
If your next Incredibles come in bad, you might want to wait a week or two and see if the update comes and fixes it.
LandLockedPH
Well-Known Member
The third set has the same issue. Unfortunately, we've been hearing the same thing (a fix is coming) for several weeks now.
The fix was similar to the one the Evo got already. It WILL be here as soon as this whole update is ready.
Please don't take offense, but do you read? I clearly stated defective phone as a reason. My issue is that people always assume the phone sucks (aka not their phone, the brand/model) and sensationalize the problem as everyone, when its usually others (on crappy networks) or faulty hardware.
Do you read? In my post I said was that both I and the OP know that not everyone has the issue, but it IS an issue with SOME Incredibles. Just like you say that people with the issue ALWAYS assume the phone sucks, people without the issue ALWAYS assume the people complaining about the issue that they're calling someone on another network that has issues. Just like you get irritated when people deal in absolutes like ALL Incredibles have this issue, those who have the issue get irritated when those who don't also speak in absolutes and say NO Incredibles have the issue.
Many of these people have experienced this issue calling other Verizon customers who had no problems with their previous phone, but have the issue here. Hell, I've had the issue calling landlines before, how would you explain that as anything but an issue with this phone. I'm not saying that what you are talking about doesn't happen, but that doesn't mean EVERY instance happens that way.
Again three things from my previous post.
First, the OP was not complaining about the phone so much as how the CSR handled things when he made a good faith call to get the issue addressed.
Second, no two devices are exactly alike, no matter how tight the tolerances are, there are still tolerances and while one device may be unaffected, another will be affected.
Third, those of you who don't have the issue, that's great, but don't try and tell someone who has the issue phone in hand that they are not having the issue because you don't. For an explanation why that is, read the paragraph above. It's ironic you won't believe a rumor without proof you can see, yet you can troubleshoot a device without seeing or holding it. Not saying it can't be done, but you usually need someone holding the device to act as your proxy eyes and hands.
In closing, say two guys have the same car bought at the same time with the same mileage, and one has an alternator go out, does it make sense for the other guy to say the guy with the issue did something wrong to make that happen? If not, then why would it seems more plausible with cell phones. Different devices (same model) can break down at different times, but it can happen through no fault of the devices user. Keep that in mind.