So I have always used AF for any problems with my phones and finally decided to join when I saw this thread, though I know its a little old.
I have have had my current Motion since Sept '13 (i lost my first one from Nov '12) and had honestly put it through much abuse. The first week it was dunked in the toilet and sink. But I've always been able to save it. In Jan though I feel asleep listening to Pandora on my wifi and woke up to a completely dead/fried phone. I tried everything from safe mode to a reset (pwr button hold) to battery pull to diff chargers. Nothing. The battery wasn't registering. The odd thing is, that same night the PS3 WAS UPDATED with the notorious Data Bomb that ruined countless consuls for Ps3 users (look it up, its shocking) and so my ps3 was dead and ON TOP OF THAT our internet/wifi wasnt connecting or registering at all. Everything had to be reset/cycled/factory reset more then 5 times before they started reading again. Except my phone. Over the course of 1 month I called Metro (no help), their insurance comp (said i would need to file, then reinstate my dead phone first), factory reset my phone 10+ times thought it would never go through and needed to be plugged in and almost gave up. I do have a sprint car charger that i believe might have been the culprit BUT I also believe that the corrupted update for the PS3 that knocked out our entire networking systems was responsible. So any way to end this NOVEL, I FINALLY GOT IT TO WORK!!!!!! I have the insurance comp one last call and they told me to do all the above procedures (resets) and nada. The one diff thing I did was while plugged in, with the battery out, i held down pwr+ vol dwn for about 30 sec. It didn't vibrate or anything though.(So I was told to just get a replacement) BUUUUUT... I decided to put the Sim and battery back and just leave it charging while I got some other things done. The next day (it charged for prob 3 hrs) i tried another hard reset and.....viola it turned on!! The screen wasn't responsive at first so I did it again and it finally went ALL THE WAY THROUGH!!! Now the Phone guy has said the official reset that really works is the one that you do through settings with the phone ON. The other hard reset (phone off) doesn't always work.
So if you're still reading, I FINALLY GOT IT TO WORK AGAIN, through my stubbornness and no replacement needed. I was using diff chargers for my phone, i never opened my new one, i was saving it as a spare.
SIDE NOTE: my phone information changed ,i realized, though it might be because of the reset. On all of my accounts i now have 2 lgs registered with different MEIDS and some other stuff, so it isn't recognized as the same phone. Also if my phone fully dies i have to hold the pwr down(soft soft reset) to have the battery register, even though my battery is good. Lastly, if my phone is off and I power it on, it knocks out the internet sig temporarily, but it comes right back. On my Ps3 however it needs to be restarted every time. WEIRD RIGHT???
Well yes, this is my story, feel free to give me your take on things.=)