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Who else is outraged?

G

guitarevan07

Newbie
So, as many of you may agree, Best buy Reps were saying a few days ago that the thunderbolt would be $599 for full retail price. Now, my reps at MY local store did no say a MAYBE. When i paid the deposit they said it was $599 full retail.

Now I ask, is this fair for them to now charge us $749 after we make our $50 deposit on the $599 price?

Regardless if it's a gift card, they just forced an investment in their items. Even if they refunded me the deposit, I basically invested in a fruitless bond.

Am I right or am I right?
 
Best buy seems to be on their own with this phone. different release dates, they did the preorder different prices. I honestly would never go there since it always seems like a headache. GF had many issues trying to upgrade from hero to evo
 
So you're saying different best buys did different things? All I know is the $599 price seemed to be the general consensus half if not more due to what best buy reps were saying.
 
no best buy and VZW are doing different things. Feb 14th release for BB supposedly while VZW is waiting til the 28th....
 
[removed by mod] If there is no advertised price, they are going on what they heard. I never ONCE heard a mobile rep at my store say $599.99. In any case, even if they did, that does NOT mean they have to sell it to you at that price, people can make mistakes.

Best Buy never OFFICIALLY announced any prices until this week's circular at $749.99. So that's all they have to go on.
 
Dude, ummmm I'm sorry. If I'm paying a DEPOSIT and a rep tells me that it's going to be $599, then it better be $599. MANY people were told $599, and apparently some were told maybe $599 as well. As far as I know, if MY rep says $599, then I should be able to assume they are telling me correct information. Right? I'm gonna bitch about paying an extra $150 dollars.

And, as far as refunds, like I said, that's not right. It's like investing in a bond with no payoff.
 
guitarevan07 said:
Dude, ummmm I'm sorry. If I'm paying a DEPOSIT and a rep tells me that it's going to be $599, then it better be $599. MANY people were told $599, and apparently some were told maybe $599 as well. As far as I know, if MY rep says $599, then I should be able to assume they are telling me correct information. Right? I'm gonna bitch about paying an extra $150 dollars.

And, as far as refunds, like I said, that's not right. It's like investing in a bond with no payoff.
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Dude i don't see why your so mad when you can get a refund. Yea they told you the wrong info but if you can get your money back, no harm no foul.
 
Not to stir up a hornet's nest here, but that is what I was told also. When I heard the $749 leak I called back to confirm, & they still said $599. Then I mentioned to him about the $749 and he then told me that $749 was in fact the retail price.

Now, you can say that you can get a refund, but it seems a lil shady to me, maybe even fraudulent. You say the price was never officially announced, but that employee is the company's representative. If they were unsure of the retail price, they should have said so. But when they get the info from their computer, that should be the same as a confirmation from corporate.

I have had similar things happen in the past, & the first thing it tells me is not do business with them again.
 
If you don't have anything in writing saying it's 599...you don't have a leg to stand on IMO.
If you have something in writing, you're set, if not...a deal shouldn't be made and money shouldn't be paid on what someone said.

ESPECIALLY with the 20 thousand rumors, release dates, exclusive rights, etc., about this phone.

If an employee at the store told you a TV was 500 and you took it to the register and it was $700....what would you do? You'd pay the 700 or you'd walk out empty handed.

These folks have little to no knowledge until it's officially released to them.

Why would you put money down on something without having a firm price?

And as said..you can get a 100% refund. If you don't like the price, don't buy it...
 
I would wager they will be pulling what I saw all too often at Dicks Sporting Goods. My money is on them posting the $599 price underneath (what the never sold it at) the $750 "original" price.

[removed by mod]

The guy has a legitimate gripe. Ease up on the insults.
 
but in honesty, he doesn't. If there is no advertised price, I could tell you it's $23.49 and then it's $749.99 and you're paying $749.99.
 
jayishere said:
but in honesty, he doesn't. If there is no advertised price, I could tell you it's $23.49 and then it's $749.99 and you're paying $749.99.
Click to expand...

He may not have an airtight legal case, but he does have a legitimate gripe. Verbal agreements are not to be easily blown off. The $599 "quoted" price was widespread, and was not just pulled out of thin air.

I would wager that if you got enough people together who were quoted the $599 price when they bought the preorder, that there would be a compelling (even if not in writing) case for BB to be forced to honor it.

BB's switch of quote price is not as disturbing as folks willing to give them a pass.
 
Hi there, let's step back and take another look at this....

How would you feel if this had happened to you? Sure you can maybe get your deposit back, but it's still got to hurt that you were fed misinformation by people who are supposed to know. $150 makes a big difference right now in the current economic climate. I would sure as heck be angry had it happened to me!

We're all Android enthusiasts here, so let's show a bit of support for a brother in his time of need. ;)
 
It's only a tough economic time if you aren't lucky enough to still have a job (or two) lol

While it sucks, it happens. I work at BB, and since they put it in our RSS system it was $749.99. Anyone saying $599.99 must have got it off the interweb.
 
Seriously, why is anyone bashing the OP? He has a legitimate gripe, as a lot of us do! I notice its a lot of the new people too, ease up fellas, for the most part a lot of us are cool and feed of eachothers info and findings. If some can't be cool, well then maybe this is the wrong forum for you...just my 2 cents!

Anyway, back on topic. I too was under the impression that it would be $599, I didn't know about the $749 pricing until Matt posted it a few days ago....And I was sticker shocked also. For this very reason is why I didn't do the pre order....Best Buy is very shaddy in they're practices. After the EVO fiasco, and having to wait 2 months to do a swap, when I was told every couple of days it'll be here tomorrow was my sticking point. However, what they did was lie to the OP, which probably happens more often then not to most people that shop there. I'll wait and see what I can get out of vzw, if the $749 price is my only option and they don't budge on an early upgrade, I'll just wait and see what the Spring/Summer brings.
 
I could never imagine paying full retail at $750 for a phone. Just seems crazy to me, even $599 is a lot for a phone. I totally understand his gripe if you're told one thing when you put your deposit in , it should stick but if it's not in writing your SOL and it sucks
 
Plus...don't know if it's been mentioned yet or if it applies to the BB mobile dept...but BB in my town does aggressively price match, including Amazon. So, if Amazon, Wirefly, etc. have a lesser price than any BB mark-up, they would honor these lower prices, right? Just trying to suggest another option for the off-contract folks if you're feeling locked in to BB for whatever reason.
 
I think it's going to be closer to $599, maybe $650 at the most. I base this on the fact that all other cell phones sell on contract for $199.00 at launch and this phone is going for $249.99 and they are throwing in a $99.00 32gb micro SD card for that price. I maybe wrong but that's my guess.
 
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