Agent: Hi Scottaboshia. Thank you for contacting our chat support group. I'd be glad to help you with that.
Agent: For security reasons,could you please verify the last four digits of your Social Security Number?
Scottaboshia: XXXX
Agent: Thank you for the verification.
Agent: Please allow me two minutes while I review your order details.
Scottaboshia: Okay
Agent: Thank you.
Agent: Thanks for your patience, I'm still checking on the details of your order.
Agent: Thanks very much for holding, I'm sorry that took so long, and I appreciate your patience.
Scottaboshia: No problem
Agent: I have reviewed your order and see that you have the Motorola Xoom phone with the 3G Mobile Broadband for Tablets 1 GB month to month contract.
Scottaboshia: Correct
Agent: The discounted price for the tablet is $819.98 and we require you to maintain the same phone and plan for a minimum of 6 months.
Scottaboshia: The full retail price of the device is $799
Scottaboshia: There is no discount, I can buy it at Best Buy for $799 or VZW for $799 with no 6 month minimum
Agent: Let me check some more information for you, please allow me two minutes.
Agent: Thanks for holding, I do appreciate your patience.
Scottaboshia: It has been confirmed on many websites that full, unsubsidized pricing through Verizon Wireless is $799, therefore Wirefly is offering no discount.
Agent: Scottaboshia, I do understand that however you have as you are purchasing the phone through us, we require you to maintain the plan for a minimum of 6 months.
Scottaboshia: So what you're getting at is that I am required to pay full retail AND keep a data contract for a minimum of 6 months, even when Verizon says that 1 month is the minimum?
Scottaboshia: I simply want to understand how this works since I feel it is missleading.
Agent: I understand your concern, can you please get me two minutes while I get a detailed information on this.
Scottaboshia: Thank you.
Agent: Thanks very much for holding, I'm sorry that took so long, and I appreciate your patience.
Agent: As per the contract with us, we require you to maintain the same data plan and device for a minimum of 181 days and this phone is a part in the Instant Saving Discount's terms and condition.
Scottaboshia: Can you please let me know how much instant savings I saved by purchasing the Motorola Xoom through Wirefly?
Scottaboshia: I understand the policy.
Scottaboshia: Also, please let me know the latest date I have to cancel my order.
Agent: I'm not sure if you get a contract with a store however you have a contract with our company for this service.
Scottaboshia: And my instant savings are....? You can't make me agree to an instant savings agreement if I didn't save anything.
Scottaboshia: Look, I know you can't help me out here. I just wanted to know if you had any additional information you could share. I may be canceling my order. I am weighing my options. Thanks for the help!
Agent: I would like to inform you that the Instant Saving Discount is $300 if you breach the contract.
Scottaboshia: I don't understand how that number comes about. What is the full retail price of the Motorola Xoom?
Agent: The phone price is a retail price however when you purchase the tablet through us, you get a contract and as we are authorized vendors, we require you to maintain the plan for a minimum of 6 months.
Agent: The Instant Saving Discount policy means that we require you to maintain the plan and if the contract is breached then you will be liable for an Instant Saving Discount of $300.
Scottaboshia: I understand but when I ordered the Xoom, I did not save anything over the retail pricing. Please contact a manager and have them look into this, not only for me, but for everyone who has ordered.. Something is definitely not correct. Thanks!