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Working VM Escalation number!

That # still works as of 3/21!

I had to hold about 10 minutes. there was NO ring.... Just music playing...
When they answered, they just said "ESCALATIONS"...

the lady was very helpful. (American speaking).

My kickback minutes didn't register, and she fixed them.

She didn't ask where I got the escalations #.

I still have one of these. I took back one of them.


graxler said:
very cool thanks
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Just called it and they said they are having nationwide problems and that they are fixing it. Thats all i could get from her. As long as they are fixing it im not too upset about not having data. I was payin a lot more with att just having talk and unlimited text. soon (I hope) i will have data,
 
graxler said:
Just called it and they said they are having nationwide problems and that they are fixing it. Thats all i could get from her. As long as they are fixing it im not too upset about not having data. I was payin a lot more with att just having talk and unlimited text. soon (I hope) i will have data,
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I'm starting to wonder if that is one of their standard lines... they told me that a couple weeks ago right off the bat when I was calling about a different issue.
 
maxpower49 said:
I'm starting to wonder if that is one of their standard lines... they told me that a couple weeks ago right off the bat when I was calling about a different issue.
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Good question. I got the same response this morning (see entire story), but if it was a lie, the woman who told it must be a hell of an actor. In other words, she sounded quite believable and appeared to genuinely look into my account before coming up with the line.

In addition, from the symptoms I
 
I too just got off phone with escalation dept, generally helpful but didn't do anything to satisfy me with the 3g drops. She acknowledged the system problem and offered no timetable for a fix nor a ticketed item since it is widespread and in the system not the phone as some are saying. No talk of credits or other perks, I wouldn't invest too much in this phone or service though I'll give it another couple of months at most. Also said that there is no such thing as an android data plan. At least the number worked and it was a real person on the other end. My children said it best(I phone users)you get what you pay for, put up or shut up. Phone and text are still cheaper than the big guy rivals. I'm in western Ma.
 
I just called too... same story. Nationwide outage, no idea when it will be fixed, not offering any credits. Awful customer service if you ask me. Now do I stick it out, or take this thing back before my 30 days are up?
 
I think I've made my mind up. i'm taking my other one back.
I haven't cancelled my AT&T yet. Although I dont rely on data alot on this phone, I dont trust VM for their promise to get it fixed quickly. Being as I went thru them previously with the Broadband2Go issue (basically same data issue as before), I dont think I want to ride it out or wait, and I can get a full refund in the next few days for my phone.

If I do take it back, I have three extra NEW batteries I'll sell..........
I'll see what happens in the next few days.



maxpower49 said:
I just called too... same story. Nationwide outage, no idea when it will be fixed, not offering any credits. Awful customer service if you ask me. Now do I stick it out, or take this thing back before my 30 days are up?
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I got through to a tech person. The first time I explained my situation (that once my phone dropped 3g it stayed dropped, restored to factor settings with the same problems) the woman told me it was a problem with the network and couldn't offer any timelines to when this was getting fixed. My call dropped soon after that. I called back again and got a different tech guy, talked to him about my phone and its problems, and he agreed that it was a problem with the phone. He transferred me to another department, and they're sending me a new phone, since mine was purchased within 30 days.

I'm hoping I just got a fluke phone, and while the network may drop, that at least this new one will be able to pick up the signal again. My sister's phone has no problem with 3g, and the only time it was bad was a couple days ago when there was an outage. I'll keep you guys updated...
 
my three extra LG batteries that I bought are NOW FOR SALE.

Original OEM batteries (just like in the phone).

Check in the Classified section of the forum!
 
ive had to call literally 5 times before they did anything different besides their different versions of reseting my phone lol. but after i bugged them, they gave me a "trouble ticket" (lol) and said if they havent gotten anything within 3 days they'll send me a new phone...i know it probably wont fix the data issues but im happy to be getting a new phone!! lol
 
Talked to VM rep today, they were following up on my 3g problem I had and she told me that the number is changing, the new escalation number will be 855-250-5271 (PS don't tell anyone I told u :) )

Jim
 
the weddle said:
ive had to call literally 5 times before they did anything different besides their different versions of reseting my phone lol. but after i bugged them, they gave me a "trouble ticket" (lol) and said if they havent gotten anything within 3 days they'll send me a new phone...i know it probably wont fix the data issues but im happy to be getting a new phone!! lol
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Did you get the new phone? My new one didnt solve the redirect of death.
 
No new phone, keale18. They fixed the network issues that were messing with everyones phones during the third day of my ticket. Also, the only time I've had the redirect problem was when I forgot to restart my plan month. Aside from the recent temporary outage I've had no problems and am very happy with the phone/service...guess I'm one of the lucky ones, huh?
 
the weddle said:
Also, the only time I've had the redirect problem was when I forgot to restart my plan month. Aside from the recent temporary outage I've had no problems and am very happy with the phone/service...guess I'm one of the lucky ones, huh?
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Hey Weddle,

Since you're apparently one of the lucky ones at avoiding the ROD, what's your method for paying your monthly charge? Do you do auto-pay by CC, keep a CC on file and manually pay, or use Top-up cards? Also, do you pay sometime before your payment due date or actually on the due date? Basically, what's your method?

My next due date is 4-25, and I'd like to avoid the redirect problem that happened last time, so I'm looking for the best payment method to do that.
 
duvallite said:
Hey Weddle,

Since you're apparently one of the lucky ones at avoiding the ROD, what's your method for paying your monthly charge? Do you do auto-pay by CC, keep a CC on file and manually pay, or use Top-up cards? Also, do you pay sometime before your payment due date or actually on the due date? Basically, what's your method?

My next due date is 4-25, and I'd like to avoid the redirect problem that happened last time, so I'm looking for the best payment method to do that.
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I use the top up cards. I usually end up buying them and putting it on my account a week or so before my due date, then I wait untill the day my account ends to go to the site and restart my plan month from there. If you need me to be more specific let me know. I'm going to work right now so I'll check up later
 
greg4android said:
they must be running outta #'s to create an 855.

Well, then again, it seems like it was 800, then 888 then 866, then 877, and now 855.
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Not that it really matters, but it was 800 -> 888 -> 877 -> 866 and most recently 855 was added last year.

844, 833, 822, 880 through 887, and 889 are already reserved for future toll-free expansion.

The numbers get eaten up more quickly every time because when a new toll free 8XX code is introduced, businesses that already have 8xx numbers race out to reserve "their" number in the new code. If you've already got 877-GET-BENT then of course you want to have 866-GET-BENT so your customers still get you if they mis-dial or get confused and also so your competitors don't get that new, similar number and try to steal some of your business.

Most businesses avoid new prefix numbers (like 866 and 855) when they can simply because of what you see in this thread. People don't know what they are, think they are fake, don't realize its a free call, etc. For something that isn't publicized like an escalation number, it makes sense that VM would not object to having a "weird", new 8xx prefix toll free number.
 
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