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Date you ordered and received the phone vs. "will ship by" date

Lets face it....they are clueless and it is really the fault of management for not letting them know how to communicate the delays and problems....and also HTC for not communicating properly with Verizon on the issue.....I can see meeting after meeting taking place over this miss.

Can you imagine all the finger-pointing going on?? Well I've only got ONE finger for them! :D
 
Exact same thing happened to me, and it gets better... had to do a battery pull last night:eek::eek::eek::eek::eek::eek::eek:[/QUOTE]

Oh gosh...please don't say that...tell me you don't have problems with the phone...this thing should be flawless after all this! LOL!
 
I am appalled at the amount of work my boss and customers actually want me to do - don't they know I have the attention span of Dory right now
 
Oh yeah - my saga did continue last night....when trying to activate the phone it kept dropping my call. I moved outside figuring maybe the AC was screwing with me (? couldn't figure out what else it might be) but still did it. Then I realized I would have to do the most dreaded thing to all of us....Call CSR. AAAAAHHHHHHHHH! Amazingly enough I got a very helpful woman, who then told me that my phone was on the account but that I had to accept the terms and conditions.....after several tries and having to go back to the blackberry twice we finally got the DInc started.

Lesson - just cause it's in your hands does not mean that you are done having to deal with CSR.

So now that your up and running...what do you think? WAS IT REALLZY WORTH THE WAIT?
 
Exact same thing happened to me, and it gets better... had to do a battery pull last night:eek::eek::eek::eek::eek::eek::eek:

Oh gosh...please don't say that...tell me you don't have problems with the phone...this thing should be flawless after all this! LOL![/QUOTE]

I had to do one to get the phone to activate! BUT I will not complain - the phone is well worth it - and it's running smooth so far.
 
So now that your up and running...what do you think? WAS IT REALLZY WORTH THE WAIT?

OMG - yeah! I shut myself away from everyone and played and played and set up stuff and played some more. It's amazing!!!!! Well worth the wait.

AND - this morning it was very difficult to get ready one handed - cause of course the phone was in the other hand!!!
 
Ordered online 6/5 in Nashville TN with a scheduled ship by date of 6/25. I have still not received an email of any type, either tracking info or $25 gift card or anything else.

Called 6/28 and was told since I hadn't received a tracking email I should assume I was affected by a delay of up to 10 days but there was no way for them to check and that I might receive the phone this week. They suggested I call back in a few days.

Called back this morning and the CSR noted right away it should have shipped on the 25th but as of right now there's no information available as to when it might ship. He said they were originally told there was up to a 5 day delay possible on some orders but they were recently told up to a 10 day delay is now possible. I'm not too hopeful about it but he said since today was 5 days since my order was supposed to ship that MAYBE it would go out today (he didn't sound like he was all that hopeful about it either to be honest). Again, no way of knowing or for him to check if it might go out today or later this week or even as late as the end of next week. Basically it could go out any time between now and then with no warning and no way of them being able to intervene in any way.

Both CSRs I spoke to were very nice but really had no information at their disposal to give me (other than the possible 10 day delay which the guy today said was the latest info) and seemingly no way to check for any further updates. Obviously at this point I'm affected by some sort of additional delay so I don't understand why they can't get a list of those phones that should have shipped but haven't and have those sent out. I know from reading here and other forums that phones with my order date have shipped to Middle TN and now I'm seeing phones ordered a few days after me starting to ship.

I didn't inquire about cancelling the order or any credits to my account but he did say he could change my delivery address if it doesn't ship this week, although I think I'll probably leave it alone since that might just cause more problems. It will make it extremely inconvenient for me to pick up my package if it comes next week though.

Ordered online 6/5
Scheduled ship by 6/25
No tracking email, no we're sorry here's a crummy gift card email.
Phone may ship any time in the next week and a half.
Nashville TN
 
I have the attention span of Dory right now

Oh my goodness....lolol...the mental picture I got was just crazy....see we have a saltwater tank and actually have a Dory fish....she is crazy and is just like the one in the movie...lololol....thanks for the mental picture....glad I am alone at the office....I laughed really hard....lol
 
But you still love the phone.....right?
Of course i do, i mean it IS the greatest device ever designed

Exact same thing happened to me, and it gets better... had to do a battery pull last night:eek::eek::eek::eek::eek::eek::eek:

Oh gosh...please don't say that...tell me you don't have problems with the phone...this thing should be flawless after all this! LOL![/QUOTE]
Well i do have 125 apps installed, lol have had to do mseveral FC's. just the time it completely locked up, black screen, wouldn't turn off, nothing, been fine after that, cept i'm scared to run that same app again(zelda soundboard)

I am appalled at the amount of work my boss and customers actually want me to do - don't they know I have the attention span of Dory right now
dory.jpg


Oh gosh...please don't say that...tell me you don't have problems with the phone...this thing should be flawless after all this! LOL!

I had to do one to get the phone to activate! BUT I will not complain - the phone is well worth it - and it's running smooth so far.[/QUOTE]
mine too, for the most part

Congrat's to everyone who's wait is almost over!!
 
Ordered online 6/5 in Nashville TN with a scheduled ship by date of 6/25. I have still not received an email of any type, either tracking info or $25 gift card or anything else.

Called 6/28 and was told since I hadn't received a tracking email I should assume I was affected by a delay of up to 10 days but there was no way for them to check and that I might receive the phone this week. They suggested I call back in a few days.

Called back this morning and the CSR noted right away it should have shipped on the 25th but as of right now there's no information available as to when it might ship. He said they were originally told there was up to a 5 day delay possible on some orders but they were recently told up to a 10 day delay is now possible. I'm not too hopeful about it but he said since today was 5 days since my order was supposed to ship that MAYBE it would go out today (he didn't sound like he was all that hopeful about it either to be honest). Again, no way of knowing or for him to check if it might go out today or later this week or even as late as the end of next week. Basically it could go out any time between now and then with no warning and no way of them being able to intervene in any way.

Both CSRs I spoke to were very nice but really had no information at their disposal to give me (other than the possible 10 day delay which the guy today said was the latest info) and seemingly no way to check for any further updates. Obviously at this point I'm affected by some sort of additional delay so I don't understand why they can't get a list of those phones that should have shipped but haven't and have those sent out. I know from reading here and other forums that phones with my order date have shipped to Middle TN and now I'm seeing phones ordered a few days after me starting to ship.

I didn't inquire about cancelling the order or any credits to my account but he did say he could change my delivery address if it doesn't ship this week, although I think I'll probably leave it alone since that might just cause more problems. It will make it extremely inconvenient for me to pick up my package if it comes next week though.

Ordered online 6/5
Scheduled ship by 6/25
No tracking email, no we're sorry here's a crummy gift card email.
Phone may ship any time in the next week and a half.
Nashville TN

Same boat here, a 6/5 online order in NYC with no tracking info. I did get the $25 gift card and $30 off my current bill though. At this point it doesn't matter if it ships today, tomorrow or Friday because I won't be around to pick it up until Tuesday.
 
So ANY 6/6'er get a confirm #? I wonder if since it was a sunday I am lumped with the 6/7ers.

my nice little case is sitting here on my desk ( today was SUPPOSED to be my deliver date). It has tears....
 
:mad: Just received an email from Verizon saying that all 6/7 orders will ship by 6/29 with a 5 to 10 day delay :eek: What does that mean :confused:

Hmmm... my years of legal practice tell me that this paragraph says a whole lot of nuthin'.

That will be $250 for services rendered, please. :p
 
Shipment notification received!!!

Just got my shipping information with tracking number!

So, the final details:

Ordered and Processed: 6/5
Estimated Ship By Date: 6/28
Actual Ship Date: 6/30
Scheduled Arrival 7/2

Just a shame I'll be at the beach all day on Friday so I still won't get it until Tuesday. At least it's on the way!

 
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