• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help ***Official*** Status of your Droid X order thread

kcs7272 said:
Funny thing is the order number that is in the tracking email is not either of my order numbers LOL. I am just soooo used to getting screwed by phone companies it isn't funny any more. Although it did take roughly 14 to 16 hours to get my tracking info. from the time I placed my order for the X online around 1ish. So maybe my accessories I ordered this morning will do the same. Funny thing is on the VZW website neither order is listed as shipped. FML :eek:
Click to expand...
yeah my order number didnt match the tracking order number either...the tracking order number was listed as a ACE...order number..threw me for a big ole loop...until I saw the Reference number further down the email that matched my VZW order number...

good luck to ya
 
ratchetjaw said:
Doit2it said:
WOOHOO!!!


I just got the email from Verizon. Confirmed via FedEx website shipping out for deliver tomorrow. I'll have it in my hands by 8am (I work for FedEx). But I won't get to play with it till 11pm (work, dinner plans).

I ordered online at 2am CDT this morning. So they are still updating orders.

Good luck everyone!!
Click to expand...

Congrats. I am still SOL on mine. I am giving up. It's almost 10 pm.
Click to expand...
yeah congrats


dont give up hope yet...you never know..if all else fails at least leave a note with phone number and order number you have on it signed just incase
 
Good) I ordered my phones online at 3:15pm EST today. When ordering, it said that I would get overnight so long as the order was placed before 4:30pm local. So, I was good, right?

Also good) Well, I decide to call at about 4:15 to see if anyone knew anything about my order. The guy I spoke to had no info and couldn't even tell what I had ordered from his screens. He assured me that it would still most likely go out today and that I should expect shipping confirmation soon.

Bad) Same guy calls me back about an hour later and says that all online orders placed after 2:30pm EST were being placed on a 'soft' hold, or something like that and that it should ship by the 23rd or so. This is no good as I am flying out for a couple weeks on Monday.

Really bad) Called every store for miles and nothing. None online, none available through Verizon online, or by phone. I'm hosed, right?

After going back and forth (for a long while) with Verizon and a local store, I decide to just cancel the order and drive to the store to get the phones sent overnight to have them by Saturday.

Good again, really good) At about 8pm I was pulling out of my neighborhood on my way to VZW. I picked my phone up to call Verizon and cancel my online order. I look at the phone and see that I have an email. It was the shipping confirmation. The phones will be here by 4:30 tomorrow.

Now I am pumped again and can finally put these Erises out to pasture.

I gotta say, the Verizon CSRs were amazing through the whole deal. I understand that the shortage is not their fault, but they all took ownership and did whatever they could to take care of the situation. They even did a few things for me that I wasn't expecting and it was appreciated.

Can't wait to get these things!
 
JA1234 said:
yeah congrats


dont give up hope yet...you never know..if all else fails at least leave a note with phone number and order number you have on it signed just incase
Click to expand...

its 10:28 here and just got my email and tracking # should be here by 3pm:D now i can go to bed been a long day

and Verizon site still says processed blah blah blah
 
gvillager said:
Several years ago I worked for VZW on the team that processed Internet orders. I can tell you that there is a method to their madness... certain types of orders take priority over others. If your order is coded as overnight it'll get shipped before those that are coded as two day. And then there is the question of why some orders are submitted with two day shipping when all X orders should be shipped overnight. The answer is that it's just simply user error or lack of understanding of their systems.
Click to expand...

Part of the problem is that Verizon, up till roughly midnight, as far as I can tell, always had "Free overnight Shipping on online orders" Advertised prominently. All the sudden that was gone, and in it's place 2 choices were given for shipping:

Free 2nd day Fedex
and
Overnight by 3:00 Pm for $8.99

This was somewhat confusing since it is normally free overnight. So, I personally didn't want to risk it, since I am leaving early Monday on a Mission trip. So I opted to pay for the $8.99 overnight (hoping that maybe they would not actually charge for it)

Turns out they did charge me for it, but I emailed them asking what happened to free overnight, and I got an email back explaining it was a mistake, and they would refund the charge.
 
For those of you whose orders were not fulfilled, you may want to reconsider? Now that the phone is out, I went to my local Verizon Wireless store to actually pick one up, see how it feels, how it operates, etc. One word: HUGE!

There's no way I could carry a brick like this in my jeans' front pockets. I suppose that there are some larger folks out there who can squeeze it in, but unfortunately, I'm not one of them unless I were to gain a sudden appreciation for gangsterishly-baggy jeans.

Looks like I'll still be searching for a smaller Android phone when my New Every 2 comes up in Oct. And, yes, I'm aware of the DInc, but I'm not a fan of it's short battery life. If anyone knows of a smaller, yet still mighty, Droid coming out in the next 3-4 months, please inform me. Thanks!
 
bigdroid said:
How is this for a twist in things....I ordered at 12:25 a.m. EST and Verizon told me about 5 hours ago that my order was delayed and shipping on 7/23 and now almost 24 after ordering I receive an email with a tracking number. Hmmmm doesn't anyone work on the same page anymore? Anyways Droid X finally shipped! :)
Click to expand...
Seems like a common theme
 
I got two emails from VZW. The first was the order receipt. The second said:

Important Order Information:

Internet Order Reference Number: 4000543926

Wireless Telephone Number: XXXXXXXXXX

Shipped via: Fedex Standard Overnight


So, this confuses me. It says "Shipped" which is past tense. When I look up status I get this:

Order Status

Here is the status of your order.

Order Date: 07/15/2010
Order Number: 4000543926
Order Status: Your order has been processed and will be shipped based on inventory availability and shipping method. You will receive shipment notification and tracking details via email.
Check the status of another internet order.

So, I guess it is up in the air whether or not I get it tomorrow?


I ordered at 12:45 am. last night.
 
Go by your tracking info via FedEx, don't waste your time with Verizon's "Order Status" page. My order wasn't even showing up when I entered the info, and after speaking to a rep, it was confirmed by them that the order had shipped and that they would send me the tracking info...and sure enough, they did.
 
I got an email about my order being placed around 8:30am est, about 3:35pm I got my tracking #.

Its still in Memphis according to FedEx, I dont believe it. It takes 3 hours by plane to get to nyc. Who knows they still have ten or so hours to deliver the package. I bet its on a plane right now winging its way to me.
 
JubbaTheHutt said:
Go by your tracking info via FedEx, don't waste your time with Verizon's "Order Status" page. My order wasn't even showing up when I entered the info, and after speaking to a rep, it was confirmed by them that the order had shipped and that they would send me the tracking info...and sure enough, they did.
Click to expand...

That's just it. I never got a fedex tracking number. :(
 
So wait. I thought you received two messages from VZW?

You should have automatically received a receipt when you placed the order. The other is confirmation of shipping which should provide some tracking number and a link to FedEx to start tracking it...

I'm just as confused now? :P
 
JubbaTheHutt said:
So wait. I thought you received two messages from VZW?

You should have automatically received a receipt when you placed the order. The other is confirmation of shipping which should provide some tracking number and a link to FedEx to start tracking it...

I'm just as confused now? :P
Click to expand...

This is the second letter (no Fedex number):

Dear Valued Customer,

Thank you for choosing Verizon Wireless, we appreciate your business. Your order has been processed and no updates can be made at this time. For more details on your order status visit our Order Status page.



Important Order Information:

Internet Order Reference Number: 4000543926

Wireless Telephone Number: XXXXXXXXXX

Shipped via: Fedex Standard Overnight
 
so i bought my X thro the stores system and they're gonna ship it to my house but they didn't give me any information about tracking it. all i have is the receipt. any way to figure out tracking or do i just call in?
 
ordered online at 7am est from MI. Got my tracking number at 6-ish, lrft TN and will be here tomorrow by 3pm. Hopefully sooner, the fedex truck usually gets here around 11 for regular shipping
 
I think ones that ordered last night are screwed i have friends that ordered during the fire sale of 32gb cards and they all received info on shipping while we all still wait!
 
i order the 32gb card at 2:30p.m. and received its tracking number at 8pm but they sent it 2day damn customer care at least it was a free 32gb card!
 
I got my tracking # 8 hrs ago and it's still in the Initiated status and hasn't been picked up and won't be getting it til Monday :| This is why they should have started the orders on WEDNESDAY so they gotten here before the weekend.
 
hob0d4n said:
so i bought my X thro the stores system and they're gonna ship it to my house but they didn't give me any information about tracking it. all i have is the receipt. any way to figure out tracking or do i just call in?
Click to expand...

Customer service can tell you the tracking number.
 
You must log in or register to reply here.
Back
Top Bottom