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Help DROID Incredible random restart/reboot problem
- Thread starter OhScar
- Start date
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- Tags
- htc droid incredible
Hi
I have been running this app (the paid version) since then, and my phone has rebooted.
By chance do you know where i go to see how often it is rebooting?
subscribed
same issue. It has happened 2 times while on a phone call, and about 7 times that i have seen while the phone is just sitting there untouched
I just called VZW who said its a known issue involving the battery, and i should go to my local corp store to have my battery tested and/or replaced.
I did not mention that i am using the htc 1750
Has anyone done extensive research and has any info?
same issue. It has happened 2 times while on a phone call, and about 7 times that i have seen while the phone is just sitting there untouched
I just called VZW who said its a known issue involving the battery, and i should go to my local corp store to have my battery tested and/or replaced.
I did not mention that i am using the htc 1750
Has anyone done extensive research and has any info?
Hello i have had about 10 reboots that i noticed, many more unnoticed im sure.
2 of which happened while i was on a phone call
3 or 4 times while at home sitting on my recliner, phone next to me idle, id see the lights come on and then reboot
3 or 4 times at work, phone on my desk untouched, id see the lights come on and reboot
I have called 611 and they said it is a known issue, involving the battery. They said i should take my phone to the local corp store to have it tested, and it can be replaced.
However, i am on the 1750 extended, so ill have to put the stock battery in i guess and see if it reboots with that, before i go.
Anyone have any further info?
Wifi, or common location, or weak signal, have been eliminated in my mind as contributing factors, based on my experience. But im no techy, so im probably wrong.
PS, does anyone know an effective way to track these reboots? I have system-panel pro, but dont know how to see when the phone rebooted. Any other app?
2 of which happened while i was on a phone call
3 or 4 times while at home sitting on my recliner, phone next to me idle, id see the lights come on and then reboot
3 or 4 times at work, phone on my desk untouched, id see the lights come on and reboot
I have called 611 and they said it is a known issue, involving the battery. They said i should take my phone to the local corp store to have it tested, and it can be replaced.
However, i am on the 1750 extended, so ill have to put the stock battery in i guess and see if it reboots with that, before i go.
Anyone have any further info?
Wifi, or common location, or weak signal, have been eliminated in my mind as contributing factors, based on my experience. But im no techy, so im probably wrong.
PS, does anyone know an effective way to track these reboots? I have system-panel pro, but dont know how to see when the phone rebooted. Any other app?
the ones i have noticed have been while not plugged in
I am so frustrated as it appears everyone on forums, all vzw officials, all htc officials, etc. Have given up on this issue.
I have 2 weeks left, and not sure what to do.
Has anyone tried changing batteries? What was the result?
When i called 611 they said its a known issue, involving the battery. I didnt tell them that i was using the seido 1750 ..
so today i unpackaged my htc stock battery and put it in, not a single reboot. The other battery took a few days before i got a reboot, so ill give this one a few days before i draw any conclusions.
But this is strange that changing the batery would make the problem stop.
Could it be that everyone reporting this issue, was on a seido 1750??
I hate to add this point, because its really not relevant. But when i had my BB 8330 i bought the extended battery, and also had reboot issues. Went back to stock battery and had no issues.
HMMMMM HMMMMMMMMM
A few days i will know.
When i called 611 they said its a known issue, involving the battery. I didnt tell them that i was using the seido 1750 ..
so today i unpackaged my htc stock battery and put it in, not a single reboot. The other battery took a few days before i got a reboot, so ill give this one a few days before i draw any conclusions.
But this is strange that changing the batery would make the problem stop.
Could it be that everyone reporting this issue, was on a seido 1750??
I hate to add this point, because its really not relevant. But when i had my BB 8330 i bought the extended battery, and also had reboot issues. Went back to stock battery and had no issues.
HMMMMM HMMMMMMMMM
A few days i will know.
baldmuskrat
Lurker
ive had mine for a month but its a year old. mine shuts off within 10 minutes of turn on no matter where i am unless its pluged in.if i unplug it shuts off in 10 minutes even if its charged all the way.it doesnt die... it just shuts off. does anyone know what to do
i was posting in this forum a month ago or so. My phone was not only rebooting, but just plain ol shutting off, requiring a battery pull to get it running again.
Since then I have received a replacement device and have not had the problem.
I dont know who does the replacements at verizon, but i never send back my defective phone, and they never charge my account for it. I think its because i activate the new one online, and not through their replacement activation screen. At any rate, this has allowed me to troubleshoot this problem to death.
I installed the2010 08 02 skyfire 2.2 rom, with the updated radio stack (2.05) on the problem phone. It took about 2 hours but eventually I got a complete powerdown requiring a battery pull to turn back on.
Before the 2.2 update, I tried removing the SD card, getting a new SD card, complete factory reset, leaving the phone in airplane mode.. in every situation the phone at some point would shut off and require a battery pull to power back on.
I have disassembled the phone to look for possible cold soldier joints or cracks in the boards and found none (I am an EE and have a lot of equipment at my disposal to do just that)
I am ruling out software as the problem as I have replaced all the software. I have not yet upgraded HBoot to the new version, Im not sure how that would cause shutdowns, but who knows at this point.
I have been with Verizon for just over 10 years now. Here some valuable information that some of you will probably shy away from due to the morality of it.
Verizon will always replace your device if it fails their tests. - Always - They will replace it 3 times per calender year, and the 4th time with will replace it with a comparable device of their choosing, but they will always yield to your decision so long as you stand by your choice and don't take no for an answer.
Verizon customer service rep managers will almost always do what they can to make you happy, and if you get one that one, just call back and talk to someone else.
When they trouble shoot your phone, simply make sure that nothing works. They arnt there with you, they cant verify anything that you are saying.
Verizon - Please power off the phone and power it back on, did this fix the problem?
you - nope, in fact it just reboot again
verizon - play, please do a factory restore
you - alright, 1 sec (go take a crap, go smoke a cig, anything) alright its done. Oh wow look at that, it reboot again
verizon - okay sir where would you like you're replacement sent too?
its seriously that easy. They dont verify your returned device does in fact have the problem you said. They dont care, at all. I got my incredible because i dropped my BB storm 2 months after i got it, and smashed the screen. i called and said i wanted a droid incredible, they said no, I said yes, they said no way no how. I asked to have my service canceled, he said "where would you like your droid incredible shipped too"
they are in business to keep you happy, and they will do just that. Some of the customer reps will be a little difficult, and if they are, call back and talk to some pushover who will do what you want.
I get my phones replaced 3 times per year for having "problems" I wait for a new model to come out that i want, and then my phone has a 4th "problem" and i either get the new phone for free, or i get it at a significant discount.
at any rate, if your incredible is rebooting, or shutting down, its defective. You need to have it replaced. Call Verizon, and make sure any test that have you do "fails". Like i said, it don't matter if you have the phone with you or not, just say "ya.. uh huh, yup, uh huh. nope that didn't work.. okay ill try that...nope didn't work.. nope didn't work either" and they will replace it.
good luck
(sorry for any typos or grammatical errors. I didn't proof read or edit)
Ok I have had like 3-5 reboots in the past month and a half. Mostly happen when I'm doing navigation when I drive home and I have it also connected to my bluetooth hands free headset in the car. So when I would get a call whlie the navigation is on I would talk for about five min. then it would all of a sudden just be at the boot screen with HTC on it and has me going ok what the heck???
Well its done it even more with this. It seems like the GPS is trying to get new map data over 3G while on the phone and it just crashes the phone is my thinking since VW doesn't allow you to do both 3G and voice at the same time. Only other time I've seen it do it while not was with the browser open and I backed out of it I think and it rebooted on me. I haven't had any other issues like having to pull the battery out to reboot it. Hope it's not a huge issue and am hoping they get 2.2 out here soon and it fixes it.
Well its done it even more with this. It seems like the GPS is trying to get new map data over 3G while on the phone and it just crashes the phone is my thinking since VW doesn't allow you to do both 3G and voice at the same time. Only other time I've seen it do it while not was with the browser open and I backed out of it I think and it rebooted on me. I haven't had any other issues like having to pull the battery out to reboot it. Hope it's not a huge issue and am hoping they get 2.2 out here soon and it fixes it.
Also in (Eastern) NC. Started after a Battery pull when my Music player froze up and Force Close, getting me stuck on black screen. Buttons were giving me haptic feedback (i.e. long pressing the home or power buttons), but no display. Did a battery pull and now it's doing this, usually when I access Stock multimedia apps (videos, pictures, music). Expecting its an internal storage issue.
Mine does it sometimes as well on my stock Dinc. Though I can only think of it doing it when I'm heavily using PdaNet tethered and watching shows on TV.com. So I usually just watch the shows on the phone instead using the phone app(if avail). I think it might be heat related as well for me.
superchaos
Android Enthusiast
mine hasn't done it since I uninstalled the cube (3) music player. I believe it happens when 2 programs try to control the same function.
greenrolaids
Android Enthusiast
i am on my 4th incredible..
and the only thing that fixed my random reboots..
FROYO.
I have not had one reboot with the leaked 2.2 or Skyraiders Vanilla 2.2
and the only thing that fixed my random reboots..
FROYO.
I have not had one reboot with the leaked 2.2 or Skyraiders Vanilla 2.2
opelikamike
Newbie
I was in a NW suburb of Chicago when it happened multiple times. I'm back home in Alabama now so I'm watching to see if it happens here. I did the *228 Option 2 update of the PRL.
I have not read every blog about HTC Incredible's random rebooting. However, I am pretty sure some of the Incredibles out there reboot because of too much information/applications running in the background. In order to keep the reboot from happening inconveniently task killing is recommened and the very least turn off the phone and turn it back on yourself. If people use applications such as Facebook, Digg, Google Maps etc. those will continue to feed information into the phone and overload it hence the random reboot the phone does. I know if I do not turn off my phone or kill my apps running in the background for about a week or so my phone will reboot on its own. People may use a tun of apps and consistantly in a short time period the phone will poop out if the owner does not turn it off or kill the apps. Also, this may or may not apply here-cases used on the Incredible may over heat the phone. I usually take my case off at night while it is charging.
HOPE THIS HELPS!!!
HOPE THIS HELPS!!!
INTREPID-NY
Android Enthusiast
Many reboot issues are caused by location - low signal areas and towers interacting poorly with the Incredible. Many people including myself notice that the phone reboots in exactly the same place (e.g., office), but nowhere else. This many be fixed with the upcoming over the air update anticipated within the next month or two.
Do you mean the Froyo update? or another OTA?
And what makes you think it will be fixed? Is it because the updated radio fixes the issue, and is included in the new froyo update?
Serious question, not being smartass