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Help way too easy to call 911

I hit it once by accident on my Droid and it did not dial 911 - took me to the dialer making me wonder if it needed to be set up, perhaps at Verizon when it was purchased?
 
AndroidSPCS said:
Still hasn't happened, and my screen is set to lock 30 seconds. I've unlocked now hundreds of times.

I guess some people just aren't that careful. I have a swipe pattern that directs my finger away from the call button, and I just pay a little bit of attention when swiping.

I have nothing to apologize for. I'm sorry if others are finding it too easy, but from what I see, it's not hard to avoid doing if you're just a little diligent.
Click to expand...

Each time I put my phone in my pocket, I press End to lock the screen, and then grasp it with my index finger and thumb on the sides and slide it into my pocket with the screen facing my leg. When I grab the phone, I use my index finger and thumb on the sides of the phone and pull it straight out without touching the screen. Twice I have pulled the phone out of my pocket (not touching the screen), and it was in the middle of dialing 911.

It's not a case of people not being careful. No one is accidently pressing the emergency call button when swiping the unlock pattern.
 
Of course you don't really have to apologize (should have put a wink or smile in the post). It's interesting that you haven't hit the emergency button yet. Maybe you have tiny appendages? :)

One thing that has helped me is to change my unlock pattern. I no longer swipe on the bottom row at all. It's been a week since I made that change and no 911 calls.

With my old unlock pattern I'd hit the emergency button while checking my emails immediately after waking up, or when multi-tasking. So yes, in my case it was/is due to not paying total attention to the task of unlocking my phone (but, in the past I've never had to be totally attentive to this otherwise trivial task).

Edit: Lol.. as for the previous post.. I DID hit that when unlocking. Also I have hit it when just walking around, etc.
 
MPLS_Android said:
So yes, in my case it was/is due to not paying total attention to the task of unlocking my phone (but, in the past I've never had to be totally attentive to this otherwise trivial task).

Edit: Lol.. as for the previous post.. I DID hit that when unlocking. Also I have hit it when just walking around, etc.
Click to expand...

I stand corrected then ;)
 
So, I just found something for those of us who are having issues with this.

It may be a bit drastic, and definitely (and I mean definitely) not for everyone. Also one major caveat, I have only found a way to do it on the droid which has 2.0 (we have 1.5). There has to be a way to do this on the moment, I
 
caspertodd said:
Each time I put my phone in my pocket, I press End to lock the screen, and then grasp it with my index finger and thumb on the sides and slide it into my pocket with the screen facing my leg. When I grab the phone, I use my index finger and thumb on the sides of the phone and pull it straight out without touching the screen. Twice I have pulled the phone out of my pocket (not touching the screen), and it was in the middle of dialing 911.

It's not a case of people not being careful. No one is accidently pressing the emergency call button when swiping the unlock pattern.
Click to expand...
This sounds like a phone defect, where it dials 911 without you hitting the required "End" and "Menu" buttons. Either that or you're accidentally bumping the end buttom and then somehow your leg / skin is touching/rubbing the menu button area and then the 911 area.

You should change your method so the screen faces away from your leg. Since it is a capacitive screen, your leg through the pocket material can activate the screen. The more I think about this, the more likely that it is you're accidentally activating the phone by carrying it this way.

I handle my Samsung Moment more than any other device, and it has yet to have a problem dialing 911.
 
MPLS_Android said:
Of course you don't really have to apologize (should have put a wink or smile in the post). It's interesting that you haven't hit the emergency button yet. Maybe you have tiny appendages? :)

One thing that has helped me is to change my unlock pattern. I no longer swipe on the bottom row at all. It's been a week since I made that change and no 911 calls.

With my old unlock pattern I'd hit the emergency button while checking my emails immediately after waking up, or when multi-tasking. So yes, in my case it was/is due to not paying total attention to the task of unlocking my phone (but, in the past I've never had to be totally attentive to this otherwise trivial task).

Edit: Lol.. as for the previous post.. I DID hit that when unlocking. Also I have hit it when just walking around, etc.
Click to expand...
I do swipe the bottom row, but in a way that the finger doesn't end up going towards the 911 call area.

I've swiped left handed, right handed, with thumb only, index finger only, and no problems so far.

However, I do agree it would be nice if there was one more step to enable 911 calling. But for me it has not been a problem whatsoever.
 
MPLS_Android said:
So, I just found something for those of us who are having issues with this.

It may be a bit drastic, and definitely (and I mean definitely) not for everyone. Also one major caveat, I have only found a way to do it on the droid which has 2.0 (we have 1.5). There has to be a way to do this on the moment, I
Click to expand...
 
AndroidSPCS said:
You should change your method so the screen faces away from your leg. Since it is a capacitive screen, your leg through the pocket material can activate the screen. The more I think about this, the more likely that it is you're accidentally activating the phone by carrying it this way.
Click to expand...

I'm just worried I will lean up against something and crack the screen if it is facing out. You are probably right though, my leg may be activating the screen.

I'm going to check out that case that Zefie is recommending to see if it will work for me. Would love to be able to have the password protection without the worry of dialing 911.
 
This weekend I too dialed 911 multiple times, catching it every time (being at my parents where there is no signal helped). I disabled the lock screen then and ended up dialing it again the next day (received a call back this time).
Only thing i could figure was I somehow bumped the call button a few times and it called it since it was in my log. Was never able to reproduce it manually though.. Cleared the log and have been extremely careful since.
Looks like I'll be getting a case or a different lock screen.
 
Alright.. I carry my phone constantly in my front pocket. I always have the screen facing "away" from my leg. It has never even tried to unlock from what I can tell. I am always wearing slacks of course for work etc.. so maybe that is what is different.

The fact that you have to actually depress the red "end" call button to even bring the screen back awake is what floors me. How is that getting clicked while in your pants? Or in any other form? I have been using the screen lock for a month now. My unlock pattern is not anywhere near the emergency call button, but I have never had a problem with calling 911 by accident.

I was just doing it again because I was pretty floored reading about this.. and I wanted to look again. The menu button has a lot of distance from the emergency call button.

Anyhow.. I agree that we should be able to program it or just have it bring up a dialer. When they update to 2.0 hopefully we will have that changed as well. maybe this was a thing exclusive to 1.5?
 
Cirga said:
The fact that you have to actually depress the red "end" call button to even bring the screen back awake is what floors me. How is that getting clicked while in your pants? Or in any other form?
Click to expand...

I wish I knew, 'cause then I would not do that. I wonder if there is some sort of bug where multiple clicks of the same button, or holding a button down for a couple minutes initiates emergency dialing... who knows. I have been extremely careful with my phone, and conscious of the fact that it may dial 911 when I put it in my pocket, so I make sure that I press END to have the screen lock and go dim first, and I pull it out of my pocket carefully. It still calls 911. Crazy.

Since removing the pattern lock fixes my problem, it's not a real big issue with me. I don't typically lose my phone, and my coworkers know that if they touch it while it is charging on my desk that they will face certain death :p, I think I'm ok with not locking it.
 
Maybe its a defective phone? I just wonder, because that sounds really odd to me. Either that or I have a crazy non-sensative end call button that just requires a firm click. (because it does).
 
I just got off the phone after a 30 minute conversation with my sister, and I had a huge text message that I had created with my face! Most of the time the screen locks when I'm talking on it due to the proximity sensor...weird! Maybe I do have a defective phone after all...
 
Cirga said:
The fact that you have to actually depress the red "end" call button to even bring the screen back awake is what floors me. How is that getting clicked while in your pants?
Click to expand...

You don't have to press the red button for the screen to come on. Many programs will do it for you. Notifications etc...
 
caspertodd said:
I just got off the phone after a 30 minute conversation with my sister, and I had a huge text message that I had created with my face! Most of the time the screen locks when I'm talking on it due to the proximity sensor...weird! Maybe I do have a defective phone after all...
Click to expand...

done that a few times myself... I'm still not sure how the one time, my phone decided to call my mother while I was talking to my sister.. thankfully it wasn't one of our "Mom's driving me nuts" calls. :D


Zumaki said:
Dialing 911 with the emergency button should require a gesture, like having to slide the button up/down/left/right or maybe making a circle. Would stop the pocket dials.
Click to expand...

It'd be nice.. I've managed it about 10-12x since I got the phone. I've explained what happened the first 5 or 6 times. After that, I sent an email to a cousin & a few friends who are 911 dispatchers in various locations in NJ & PA - included a picture of the unlock screen - asked them to forward on to other 911 dispatchers they might know. Only did that because I know some areas will fine you if you call 911 for no reason too often - yes even by accident.

Evidently, one of the local 911 dispatchers got the email. My most recent 'Stupid phone called 911 again', I started to explain, and the dispatcher asked if I had a Moment. :eek: After a few seconds, I responded yes. She chuckled & told me to try "to keep my phone from panicking for no reason"

Thankfully the phone hasn't panicked in a week.:D

So if any of us knows someone who works for the local 911 Dispatch, explain it to them. Have them put up a note, might save us some headaches.

(My one buddies Moment did this to him while he working on a patient in the back of his ambulance...)
 
I too have had the 911 issue with my phone. I'm not sure how/why ... but I was traveling this week due to the holiday ... I went into a no service area ... came out and had a vmail from 911. Called them, don't know how it dialed, but it showed up in the logs and all. I have my screen locked (samsung moment). I've only had the phone for ~2wks ... I'm hoping I don't do a 911 call again anytime soon, a bit embarrassing ... would rather have them deal with real emergencies rather than a design issue on the phone's lock screen. This HAS to be patched, it is ridiculous. I'm hoping they monitor these forums and take a hint ....
 
It happened today coming out of Lowes...I accidentally hit the 911 button on my Moment. I quickly hung up but too late. 911 called me back immediately.
"Do you have an emergency?" he quizzed.

"No, its this damned new cellphone of mine. It is way too easy to accidentally hit the 911 button. I apologize."

The guys says, "Is it a Samsung Moment?" I KID YOU NOT!

"Uhm..yes it is, you familiar with it?"

"Unfortunately, yes we are. It's okay. Call us if you have a real emergency."

So...fellow Moment owners, seems that in some parts of the U.S. we are becoming well known to 911 services:D

Whoops:rolleyes:
 
I cant believe all the posts about this. I have no problem using the screen the way it came from the store. And ive never seen the call button, and ive never had the phone wake up in my pocket. Oh wait, i dont put it in my pocket... i use a case for that...
 
Geesh, i went ahead and tried the screen lock and you all must have freaky huge fingers in order to hit that. Its at LEAST 1/2" away from the menu button. Not only that, its dumb to have to do that much work to use the phone. But then i guess im the only person who never loses his phone, or has to worry about anyone other than my wife having access to my phone....?
 
Talon Pro said:
Geesh, i went ahead and tried the screen lock and you all must have freaky huge fingers in order to hit that. Its at LEAST 1/2" away from the menu button. Not only that, its dumb to have to do that much work to use the phone. But then i guess im the only person who never loses his phone, or has to worry about anyone other than my wife having access to my phone....?
Click to expand...

Wow dude, I have no problem with it either, use the lock screen and have never dialed 911... but I've never felt like being a jerk about it. Good job.
 
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