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Rogers Update: 911 Fix for Rogers HTC Dream and Magic is Ready

EvilGuyWhoEatsBrains said:
omg are you kidding? I was going to root my phone since the community provides faster and better support.

Never again will I buy a locked phone. I don't like it when people tell me when, what and how to use my things and if I don't listen they take something away from me until I agree to do as they say.
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Well, Gnugu bought his phone outright, no contract, and his data has also been turned off.
 
vikingisson said:
How do you know that? wanna bet that new phone of yours?
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I spent 10 years working for TELUS (another 8 with Bell as my customer) and am very familiar with their corporate cultures and know how they'd address both problems.

For the Dream being dead-ended you could yell, scream, rant, post on forums like this, create a website, etc. to your hearts content. At best what would happen is on a case by case basis each account would be looked at and if you were close (< 6 months) to a hardware upgrade you might be offered a new phone. If not you'd politely be told to **** off. There certainly wouldn't be a program to upgrade customers to a free new phone.

For the 911 patch they would force it the same way Rogers has done and when people made a stink they would drag out Jim Johannsson for a nice sound bite to the media how TELUS is looking after its customers and public safety is their first priority.

And sure I'll bet my new phone....what are you offering to put up?


vikingisson said:
really? you're mixing several unrelated things here. Don't state the obvious, rooters know what the risks are better than anyone. They already know what support they no longer get. But one isn't like the other, do you think that Dell would phone me on a Friday and say I MUST apply a full copy of a patched Win7 or my internet would stop working? I could say to Dell, no thanks I'm already running Linux and that critical bug doesn't apply. They would say ok, internet back on but we don't support Linux. Fine, I don't need them to support Linux, just the hardware I paid for. (the internet provider won't support my choice of Linux either but will leave me alone to use what I paid for)
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Not mixing anything. Say for argument sake you purchased your HTC outright and not subsidized by signing a multi year contract (much the same way most people buy computers). This eliminates the potential argument of who owns the phone while you're still under contract and puts things on an even playing field.

There are two distinct components to this technology; a) the hardware and operating system and b) the ability to connect to a third party's network.

For the platform itself be it the PC or the smartphone you're free to do with the hardware what you want but in the event you alter it through a physical or software mod and damage the product the warranty is null and void. As an example with the PC's is if you've installed any third party hardware or software to increase its performance (i.e. overclocking) beyond its original specs and blow the processor the manufacture isn't going to replace it. If you buy a PC from Dell, HP, etc. and it comes loaded with their standard software load (including diagnostic tools) you can certainly reload your own OS but if you have to call in for tech support they're not going to do anything since you don't fit the clean profile for their drones to walk through a problem. So you're right, if you root the phone you spin the wheel and take your chance.....if it works, great.....if not, Rogers or HTC isn't going to (nor should they) provide any assistance.

For the second part of this it does deviate slightly from my PC example but only due to the nature what kind of network you're connecting to and because of what's at stake. If you bought a PC or server with the intention of connecting it to a specific proprietary network or application the owner of that network or app is going to make available a very precise list of what hardware and software is required. If you meet those requirements then cool, welcome aboard. If you don't then you'll likely not be allowed to connect and if you are it would be without any guarantee of service or limited access. Thats exactly the situation being presented with Rogers and their HTC phones. They're not saying you can't root it and load whatever you want in terms of OS or third party applications but if you do you can't have full access to their network because it presents a safety risk. Your example of the linux PC and connecting to the internet doesn't hold up since the level of risk is very different. No one uses their PC to "click 911" so its not expected to be carrier grade.
 
RogersMary said:
Hi All - Just want to clarify something I've seen in a few spots.

All customers are being asked to upgrade this important 911 fix for Dream and Magic. Customer safety is the absolute priority. For those who do not download the s/w fix, internet access will be disabled until it has been completed. This will not impact voice or sms.

Customer Care **will not** re-enable access if the fix has not been implemented on your device. This will be automatically done within 24hrs.
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@RogersMarry,
I am FIDO customer! I DEMAND that you put my data plan back!!!

Have dare you touch FIDO customers???

When I called Rogers they simply told me that they don't deal with FIDO customers. FIDO has NO IDEA what's going on!

I PAID for my phone IN FULL. YOU HAVE NO RIGHT TO DENY ME THE SERVICE.

YES I AM YELLING!!!!
 
gnugu said:
@RogersMarry,
I am FIDO customer! I DEMAND that you put my data plan back!!!

Have dare you touch FIDO customers???

When I called Rogers they simply told me that they don't deal with FIDO customers. FIDO has NO IDEA what's going on!

I PAID for my phone IN FULL. YOU HAVE NO RIGHT TO DENY ME THE SERVICE.

YES I AM YELLING!!!!
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So are they just blacklisting IMEI numbers on their system, and whitelisting them once the update is verified? That's awful!
 
gnugu said:
I PAID for my phone IN FULL.
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Absolutely you bought your phone, you didn't buy unfettered and unrestricted access to a network.


gnugu said:
YOU HAVE NO RIGHT TO DENY ME THE SERVICE.
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yes they can, read before you rant
You acknowledge and understand that the Services or access to the Services, including 911 or special needs
services, may not function correctly, or at all, in the following circumstances:
&#8226; if your Equipment fails, is not configured correctly or does not meet Rogers&#8217; requirements
Click to expand...


gnugu said:
I DEMAND that you put my data plan back!!!
Click to expand...
11lino6.gif
 
Question..... is it the device itself or the users account that rogers is blocking? Can someone who has lost data try their sim in another phone.
 
It's quite clear that anyone that rooted their phone is willing to support themselves. Rooted phone users should be allowed to continue using their phones with data as long as they can provide proof to Rogers that they are not affected by the E911 bug. That's what this is about, right? A list of ROMs in which this is already fixed (CyanogenMod is one, he fixed it months ago) should be sent to the administrators and software engineers at Rogers.

If it is decided that the non-Rogers ROMs shouldn't be allowed on the Rogers network, then, to make it fair, Rogers should also disallow jailbroken iPhones (sort of the equivalent to rooting in the iPhone world; therefore, Rogers should worry over unsigned code), iPhones themselves (because they aren't Rogers-branded and do not run a Rogers-branded ROM, either), any unlocked non-Rogers GSM phone (Rogers can't test those, so their 911 might not work, either), and anything else that isn't Rogers-branded (are Blackberries Rogers-branded?). Consistency should be enforced with this policy.
 
yycken said:
I spent 10 years working for TELUS (another 8 with Bell as my customer) and am very familiar with their corporate cultures and know how they'd address both problems.

For the Dream being dead-ended you could yell, scream, rant, post on forums like this, create a website, etc. to your hearts content. At best what would happen is on a case by case basis each account would be looked at and if you were close (< 6 months) to a hardware upgrade you might be offered a new phone. If not you'd politely be told to **** off. There certainly wouldn't be a program to upgrade customers to a free new phone.

For the 911 patch they would force it the same way Rogers has done and when people made a stink they would drag out Jim Johannsson for a nice sound bite to the media how TELUS is looking after its customers and public safety is their first priority.

And sure I'll bet my new phone....what are you offering to put up?



Not mixing anything. Say for argument sake you purchased your HTC outright and not subsidized by signing a multi year contract (much the same way most people buy computers). This eliminates the potential argument of who owns the phone while you're still under contract and puts things on an even playing field.

There are two distinct components to this technology; a) the hardware and operating system and b) the ability to connect to a third party's network.

For the platform itself be it the PC or the smartphone you're free to do with the hardware what you want but in the event you alter it through a physical or software mod and damage the product the warranty is null and void. As an example with the PC's is if you've installed any third party hardware or software to increase its performance (i.e. overclocking) beyond its original specs and blow the processor the manufacture isn't going to replace it. If you buy a PC from Dell, HP, etc. and it comes loaded with their standard software load (including diagnostic tools) you can certainly reload your own OS but if you have to call in for tech support they're not going to do anything since you don't fit the clean profile for their drones to walk through a problem. So you're right, if you root the phone you spin the wheel and take your chance.....if it works, great.....if not, Rogers or HTC isn't going to (nor should they) provide any assistance.

For the second part of this it does deviate slightly from my PC example but only due to the nature what kind of network you're connecting to and because of what's at stake. If you bought a PC or server with the intention of connecting it to a specific proprietary network or application the owner of that network or app is going to make available a very precise list of what hardware and software is required. If you meet those requirements then cool, welcome aboard. If you don't then you'll likely not be allowed to connect and if you are it would be without any guarantee of service or limited access. Thats exactly the situation being presented with Rogers and their HTC phones. They're not saying you can't root it and load whatever you want in terms of OS or third party applications but if you do you can't have full access to their network because it presents a safety risk. Your example of the linux PC and connecting to the internet doesn't hold up since the level of risk is very different. No one uses their PC to "click 911" so its not expected to be carrier grade.
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still doesn't convince me that you know what any other company would do in this case. nobody knows and is irrelevant.

and you're talking about the old days. I can run an unlocked phone on this network even though they'd prefer to control my purchase from front to back and not to protect me from anything but to extract dollars. that's understandable but I chose to use my option to upgrade to what Rogers won't, that being 1.6. There is no harm done to their network no matter what you say. If there was that chance I wouldn't be allowed to use an unlocked phone. If I'm not allowed to use an unlocked phone then I don't buy the service.

unsubscribed and logging out. fail.
 
GiantWasherIsGiant said:
It's quite clear that anyone that rooted their phone is willing to support themselves. Rooted phone users should be allowed to continue using their phones with data as long as they can provide proof to Rogers that they are not affected by the E911 bug. That's what this is about, right? A list of ROMs in which this is already fixed (CyanogenMod is one) should be sent to the administrators and software engineers at Rogers.
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Completely agree. One of the fundamental selling points for the Android devices was its supposed to be an open platform. What we're seeing (and to be fair its not just Rogers, its other carriers as well) is that there are still legacy telco behaviors in how the technology is rolled out. I do sympathize with the carriers since it would be an administrative nightmare to publish and keep current a list of all approved third party ROM's. Some of them are updated every day!

GiantWasherIsGiant said:
If it is decided that the non-Rogers ROM rooted phones shouldn't be allowed on the Rogers network, then, to make it fair, Rogers should also disallow jailbroken iPhones (sort of the equivalent to rooting in the iPhone world; therefore Rogers should worry over unsigned code, right?), iPhones themselves (because they aren't Rogers-branded and do not run a Rogers-branded ROM, either), any unlocked non-Rogers GSM phone (Rogers can't test those, their 911 might not work, either), and anything else that isn't Rogers-branded (are Blackberries Rogers-branded?). Consistency should be enforced with this policy.
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Also agreed that Rogers should take a similar approach to all their platforms. I think the biggest disparity at the moment between the iPhone and Android users is the lack for the later to have full access to all apps free or paid.

Oh, and yes RIM does provide Rogers a specific version of the Blackberries along with some unique code (including the much loved red icons).


vikingisson said:
still doesn't convince me that you know what any other company would do in this case. nobody knows and is irrelevant.
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Ya it is relevant since much of the bitching and moaning here is unwarranted.


vikingisson said:
and you're talking about the old days. I can run an unlocked phone on this network even though they'd prefer to control my purchase from front to back and not to protect me from anything but to extract dollars.
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Not talking about the "old days" at all. There are a host of enterprise applications and networks that run on open hardware and software platforms but ones that meet a very specific set of parameters. And no, as we've seen from gnunu's experience that an unlocked phone isn't being fully supported on the network.

vikingisson said:
fail.
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yes, yes you did
 
Those of you with rooted phones and data issues should go to Reddit and do a search for "Rogers Magic" Someone has offered a solution over there.
 
@yycken:

You metioned earlier that you have your own version ROM installed, and that you still have data available, can you confirm that you still do (mine went out a couple of hours ago.) Is the ROM you are using available online? ( like here: android-roms - Project Hosting on Google Code or here: AndroidSPIN: ROM Database v12.0 )

I'm using the official htc dev phone 1 android 1.6 rom HTC - Developer Center and my data has been locked.

-------

anyone else with a custom ROM phone have some solution to get data back up, can you phone and ask them to restore data?

I'm interested to know if this is done on an account basis or phone basis (some people mentioned they check your radio version, but I think thats speculation.)
 
here's what I'm running and as of 1715hrs still have data

Model number: T-Mobile G1
Firmware version: 1.6
Baseland version: 62.52S.20.18U_3.22.20.17
Kernel version: 2.6.29.6-cm42 jesse@Android
Mod version: CyanogenMod-4.2.13
Build number: DRC83​
 
I'm really thinking that Rogers looked at their entire list of IMEI numbers sold and disabled internal access to data services. This would probably be the fastest and easiest for Rogers.
 
yycken said:
no, its a Rogers branded HTC Dream
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So how come you still have access??

RE: fine print you have mentioned - I'm FIDO, so Rogers fine print does not concern me. True, FIDO is using Rogers network but it is FIDO who I have contract with and Rogers should NOT act on behalf of FIDO. My two cents...
 
gnugu said:
So how come you still have access??

RE: fine print you have mentioned - I'm FIDO, so Rogers fine print does not concern me. True, FIDO is using Rogers network but it is FIDO who I have contract with and Rogers should NOT act on behalf of FIDO. My two cents...
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The method that Rogers is using to detect if the fix is applied is probably just inconsistent, not to mention probably untested on a large (and live) network. They only notified us on Friday. Has the Rogers check mechanism been 100% confirmed? I'm not sure if anyone outside of the Rogers software engineering department can answer that, though. Customer support that I've talked to does not know if the comparison is "=" or ">=", either.
 
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