Dear Mr. Greene,
Thank you for your email and your continued support of Verizon Wireless. We at Verizon are doing everything possible to earn the support of our customers every day. While we are not able to share our specific marketing plans at this time, please know that we fully intend to introduce more and more exciting, and industry leading products as quickly as our team can manage. We appreciate the support of those who have decided to purchase the Razr and Rezound and fully believe that they will enjoy the kind of mobile experience that has drawn so many customers to Verizon Wireless. If you should have further questions, please do not hesitate to contact our customer service at 1-800- 922-0204. Thank you again for your continued support and please know that we will continue to earn your business.
VZW
The letter you are not going to get.
Dear Mr. Greene,
Do you have any idea the capital investment required to introduce a new phone to our customers? Do you really think that we would in any way jeopardize our business plan to satisfy the wants of some forum geeks who crave a new phone. The fact is, your forum is creating even more hype and interest in our new offerings and the longer this goes on, the better our introductory sales are going to be. As for customers "renting" our new Razr and Rezound, who cares? These people are still signing contracts to use our wireless service and this my friend is what our business is really all about. Our agreements with cell phone manufacturers place this "renting" cost squarely on their backs and not ours. As long as we do not introduce the Nexus within 14 days (return period) of the "renting" of said phones, our "renters" are now obilgated to our service for the next two years. As we are fully aware of when these "rentals" initiated, we are now planning the calculated introduction date of the Nexus to coincide with the capture of these "renters" after their 14 day return period. Furthermore, we have a few "glitches" with the LTE version of the Nexus, and we can't really come out and say that now can we? Now to fully cut to the chase, we at Verizon are completely aware that we provide the best cellular service in America and that anyone who actually compares our offerings with another provider would be a fool to choose another service provider. In short," where do you think you are going?". You have fun on your little forum, and we will continue to kick ass and take names here in our little part of the world. Relax, it will be out soon enough.
Best wishes,
VZW
