Reborn58 your a good guy and a positive contributor, but i'm gonna play devils advocate here and mention when I went pre order a Rezound (before it was released) it took me 7 or 8 attempts to finally reach a rep that could see it in the system, I only kept trying because other members posted that they were able to get it, I didn't believe them at first because I had made so many attempts that were unsuccessful, but when I was finally able to place that order I felt the need to go and apologize to those I assumed were lying. True story
I think that is very true. I think getting the right rep has everything to do with it. I think it is in their system but some do not want to be bothered and continually called and harassed about any new updates. Plus some may just not care enough to even look in their system while they are on the phone. You are not buying something from them that moment, so you aren't their top priority.