My Call with the Sprint Rep!!!
TristanI will be happy to assist.
7:12:15 PM
Tristan
For account security and verification, may I please have the 6-10 digit PIN number on your account?
7:12:26 PM
Michael Thornton
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7:13:58 PM
Tristan
Thank you.One moment please.
7:14:53 PM
Tristan
How may I assist you today?
7:15:42 PM
Michael Thornton
I am currently on the Family Everything Plan -- Will this plan be compatible with the Sprint Evo that comes out on June 4th
7:19:49 PM
Tristan
Yes, you will be eligible to get this device with your plan.
7:20:37 PM
Michael Thornton
Is it correct that I would be available for an upgrade effective June 1st
7:21:39 PM
Tristan
May I ask which line is your line?
7:21:54 PM
Michael Thornton
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7:23:19 PM
Tristan
Yes, you are eligible for the $150 upgrade on 6-1-10
7:24:24 PM
Michael Thornton
Is it correct that I will have to pay the $10 for the premium Data plan??
7:25:20 PM
Michael Thornton
Do I also have to pay for it if there is no 4g in my area? Or is it just a mandatory extra $10 to have the evo?
7:27:15 PM
Tristan
One moment please.
7:31:41 PM
Tristan
You will have to pay the $10 data fee to use the 4G coverage if it is available in your area.
7:32:54 PM
Michael Thornton
So if it is not available, which it is not, I do not have to pay the $10 data fee- is that correct?
7:34:37 PM
Tristan
That is correct. It is only if you would like to use that coverage area.
7:35:15 PM
Michael Thornton
Well you have answered all my questions -- thank you so much!
7:38:32 PM
Tristan
Your very welcome.
7:38:47 PM
Tristan
My goal is to ensure the issues that prompted you to chat are fully resolved. Have I resolved all of your issues today?
7:39:06 PM
Michael Thornton
you sure did - Thanks!
7:40:28 PM
Tristan
It was my pleasure chatting with you, and I'm glad I was able to resolve your issues. You'll receive a very short survey as we close the session. If you don't mind, please take a moment to complete it and let my supervisor know how I did! I'm evaluated on my efforts to completely resolve issues such as yours, and I'd appreciate your feedback. If you have additional feedback you would like to provide, you may email
sprint.customerappreciation@connextions.com- Thanks Again!