• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

An ACTUAL screen problem

Y

youngdoc

Well-Known Member
My Pixel XL 2 arrived last night. The screen has a persistent gray band across it, as well as a little bump at the right edge of the band. When it goes into or out of ambient mode, you can see the little bump at the border pulse for a brief moment. So pissed. It appeared immediately during initial setup, which tells me that QC missed it or ignored it completely. I contacted Google Support and I am being told that my "issue has been escalated and a specialist will get back to me in 24 hours." REALLY lame.

It doesn't show up in screenshots, but I can take photos of it with another phone. The third photo is in night mode and the first two are in regular viewing mode. I haven't altered any display settings.

**UPDATE:**
Well, now I have the insane screen strobing effect as well. It nearly blinded me/scared the crap out if me late last night when I was using my phone screen as a dim flashlight to investigate a noise in the house. It happens periodically, as does the gray band. No rhyme or reason that I can figure out.

I contacted Google within 12 hours after receiving the phone and they have promised -- but have yet -- to send me a replacement. Grrr.

IMG_20171020_113801.jpg

IMG_20171020_113834.jpg
IMG_20171020_113940.jpg
 
Last edited:
Yeah, that's a replacement job. Sadly it happens with all manufacturers: a few lemons get through, and unfortunately you were unlucky. It might be as simple as a bad connection, but it's not what you paid for.

Since a screenshot is an image of what the phone sent to the display driver, rather than what actually appears on the screen, screenshots never show up hardware problems
 
I realize that defects occur. It's just annoying that it slipped past QC, considering how obvious it is, and now I'm stuck waiting for Google to get back to me.
 
Of course you should be unhappy about this but let's hope this gets resolved quickly. Just keep in mind your phone was not hand-crafted individually, it's a matter where they're manufactured in mass quantities with a reality being at best one phone picked out of hundreds or thousands to actually be checked out thoroughly. If phone manufacturers were to hire enough staff to check each phone out one by one, the cost to pay all of those people would drive up the cost of each phone upwards quite significantly, with most consumers now always expecting to pay less for more. Even Apple with its tighter control over the entire manufacturing process cannot guarantee a 100% error-free, success rate.
 
Wow, what a bummer. Obviously Google will replace it but what a hassle and such a disappointment to get your new device and now have to wait for a replacement.

I'm sure they will send you a new one out ASAP with fast shipping and include a return kit for the defect.
 
I hope it doesn't morph into this gray band with screen flickering. I guess either way you have to RMA it. Wonder how common these problems will be. I guess we'll find out in the next few weeks...
 
youngdoc said:
My Pixel XL 2 arrived last night. The screen has a persistent gray band across it, as well as a little bump at the right edge of the band. When it goes into or out of ambient mode, you can see the little bump at the border pulse for a brief moment. So pissed. It appeared immediately during initial setup, which tells me that QC missed it or ignored it completely. I contacted Google Support and I am being told that my "issue has been escalated and a specialist will get back to me in 24 hours." REALLY lame.

It doesn't show up in screenshots, but I can take photos of it with another phone. The third photo is in night mode and the first two are in regular viewing mode. I haven't altered any display settings. View attachment 124765 View attachment 124766 View attachment 124767
Click to expand...
Do they teach children in school what QC means? People on every forum I visit have no clue how the manufacturing process works. They don't QC every phone for physical damage. They select certain phones out of the batches being made for pete's sake.

Someone said they should halt production for screen issues. Are you people on crack? A multibillion dollar company isn't going to halt their manufacturing process unless it's for safety or something that can impact their bottom line.
 
I don't know whether this is the same thing. For that dark band to be burn-in the screen would have to have been left showing a light bar across there and nothing else for some period of time, which would be a weird thing to do before shipping a device. My gut feeling for this one is either a manufacturing defect or a bad connection.
 
I've used mine one week and seem to have burn in. Grey line with little warped looking thing on side. Can see light flicker a little when I turn it on or off from side. Contacting today. Bought from Google.

This sucks! Was really enjoying my phone. Not sure what to replace it with. It's apparently an issue with both v30 as well as pixel 2 xl.
 
edwhit05 said:
This sucks! Was really enjoying my phone. Not sure what to replace it with. It's apparently an issue with both v30 as well as pixel 2 xl.
Click to expand...
I'd say if you're on Project Fi, replace it with a Pixel XL (the 1st gen). If you're not on Project Fi, Samsung Note 8.
 
Damn I'm glad I got the OG Pixel XL as a late adopter instead of the 2. Google is going to have some explaining to do here. There's becoming too many reports of problems to kick this under the rug as a few random devices.
 
You must log in or register to reply here.
Back
Top Bottom