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Help Data problems with HTC Desire on Orange

I also have Baseband version is 32.30.00.28U_4.05.00.11.

I have tried the 4636 fix, which makes the signal less likely to drop for voice calls as it favours GPRS when 3g/H is weak.

Tried airplane fix, works for some ppl not others. So...

Remember I definately had no problem with my replacement phone for 2-3 days, and I have seen other people say that it worked for a week or two before stopping working, suggesting that it is software, and possibly a problem with the radio version, or the software that controls the radio. I have read people have had it working for ages by keeping the 3g connection on all the time, but when they switch it off, 3g is gone for good.

I think it's something to do with the systems that switch the radio on and off, or from the wi-fi to the 3g. I think that the problem also COULD be related to the APN screwing up, perhaps due to apps or whatever.

I installed Apn switch, which deletes your APN and then brings it back again. it worked briefly for about 5 mins, then screwed up again. now i cant get it back.

The desire/nexus also has the problem of very poor 3g reception anyway, that loses a lot of signal when your hand is on the back of the phone. this is seperate and compunds the problems.
 
Bit worried about this now :( i'm on orange, and was intending to upgrade to a desire next month, (on the 17th july) but now with the problems i've been reading, not sure if i should wait to see if the Galaxy S comes out on orange, (anybody heard anything on this?) or possibly get an iphone 4?

Thanks

Ian
 
Beaker491 said:
Bit worried about this now :( i'm on orange, and was intending to upgrade to a desire next month, (on the 17th july) but now with the problems i've been reading, not sure if i should wait to see if the Galaxy S comes out on orange, (anybody heard anything on this?) or possibly get an iphone 4?

Thanks

Ian
Click to expand...

If you're asking me if I would recommend the Desire... I would say no as this isn't the only problem I have (all problems I have are documented with other users). Then again, some people have no problems at all. Its a gamble.

If you don't want to gamble and can tolerate Apple's suffocating policies then go for the new iPhone. It won't do a lot but generally it will do it very well.

If you want an open phone, stick with Android. I think the problems seem to be with HTC cutting corners in testing and QA and rushing phones out. That's a guess though. I doubt you'd have the same problems with the Galaxy, but that's a guess.

Sorry dude, but hope that helps.
 
Thanks for the reply :) The iphone is more of a last resort, to be fair, i would prefer an android phone. Just found the galaxy s on orange website coming soon list, so might wait for that to come available... although some users are reporting cases of the galaxy s "lagging" when opening apps... Is it likely that the signal problem on the desire can be fixed by a radio update from orange/htc? I'm desperate for my next phone to be a "good one", so to speak, and not let me down, like my current omnia hd does at least twice a day.

Thanks

Ian :)
 
Why not wait for android 2.2 froyo to be released. the rumours are this should be by end of june or else july, and will hopefully address this issue. That's what HTC tech support told me. I would never go to apple now after having used an android, but maybe would switch from the desire if these problems are resolved. when its working ok it is the best phone ive ever used.
 
Beaker491 said:
Thanks for the reply :) The iphone is more of a last resort, to be fair, i would prefer an android phone. Just found the galaxy s on orange website coming soon list, so might wait for that to come available... although some users are reporting cases of the galaxy s "lagging" when opening apps... Is it likely that the signal problem on the desire can be fixed by a radio update from orange/htc? I'm desperate for my next phone to be a "good one", so to speak, and not let me down, like my current omnia hd does at least twice a day.

Thanks

Ian :)
Click to expand...

The data problem doesn't just affect Orange, although it does appear to be signal related as, from my point of view, it seems to happen in the same areas. Some people have said that HTC have told them there's a radio update coming. Whether it comes and wether it fixes the problem, I don't know.

The Galaxy S does look like a good phone. I'm surprised its sluggish with a 1ghz processor out of the box. Although the Desire does slow down after you have been using it a while.

I think there will be problems with every phone. So you have to gamble at some point. But I think some problems are more isloated than others.
 
tcrifasi said:
Baseband version is 32.30.00.28U_4.05.00.11
Click to expand...

Looks like you've been lucky then, as thats the original radio...

Your experience would therefore indicate that it is a part network issue in certain areas, so like I said, its not just one single cause... More of a combination of things...
 
yes i have a orange htc desire, my self, and i have had and still do have the signal problems, you can sit in one place one min, you have a 3g+ as orange call it then nothing,cant look at any sites that stream, as it does not work, for more that a few secs, did speak to orange and htc, on the prob, was told there is a update soon,

the rom update should have come to orange by now, not sure what the hold up is,its on there other net works desires,spoke to orange about this, they told me that htc are holding back on the rom update, that rubbish,its orange, that are holding back,,i want the orange software of my phone,then the phone should work well,, i know other people with the desire on the three network and it works great,, no surprise there, they haven't branded theres

also spotify will not work, on the orange branded desire, but works well on unbranded desires
 
hi mate, orange is terrible lately, cell outage's gprs issues, and internet hang ups. i had same probs with mant different handsets and is multiple areas. airplane mode then back on again gets internet back. if that helps....:)
 
orange issue, they have been having 3G issues for a while.

if spotify doesn't work thats crazy, you should complain about that.
 
Yeah, I think its an Orange issue now too (despite other networks having similar probs)

I tried the GSM (PRL) trick and couldn't get a data connection. In the settings it said "Invalid APN settings", even when I altered the PRL setting back (didn't alter the APN settings). Then after 30 mins and a small change of location, it suddenly righted itself.
 
I'm sorry, but as an Orange Customer with a HTC Desire I'm finding it extremely annoying to see people blaming the phone and HTC.

I have a debranded (by myself) fully updated and sim unlocked 2.1 (updated) HTC Desire running 32.36.00.28U_4.06.00.02_2 and I do NOT have these problems at all. Nor the Wi-fi problem. I DID have the simlock problem because of Orange's braindeadedness (<- officially now a legit word :P)

Currently my signal strength is: -97dBm 9asu (asu changes between 9, 10 and 11) I have 3 bars of 3G signal and my data rate is over 100Kbs constantly. It's actually better than my stupid BT DSL line (which is 0.512Mbit, 64Kbs :()

Froyo IS NOT GOING TO FIX AN ANTENNA ISSUE. This is a hardware issue. IT is EXACTLY like the iPhone issue. The antenna is low down on the phone and bridging the conenction creates a Faraday cage and stops the radio from working correctly.

More importantly, holding the phone does not decrease my signal. Therefore this IS NOT AN ISSUE. I do not have the iPhone holding-the-phone-wrong-issue. You would need the battery cover to be off to have that issue (or enough to cause a problem)

The problem you're all having seems, to me, to be with the Orange network. Which is why HTC are baffled and why Orange are claiming it's a faulty phone <- Makes sense to me.
 
Beaker491 said:
Thanks for the reply :) The iphone is more of a last resort, to be fair, i would prefer an android phone. Just found the galaxy s on orange website coming soon list, so might wait for that to come available... although some users are reporting cases of the galaxy s "lagging" when opening apps... Is it likely that the signal problem on the desire can be fixed by a radio update from orange/htc? I'm desperate for my next phone to be a "good one", so to speak, and not let me down, like my current omnia hd does at least twice a day.

Thanks

Ian :)
Click to expand...

im on orange and havent had any of the problems that have been encounted here
 
Kryten2k35 said:
I'm sorry, but as an Orange Customer with a HTC Desire I'm finding it extremely annoying to see people blaming the phone and HTC.

I have a debranded (by myself) fully updated and sim unlocked 2.1 (updated) HTC Desire running 32.36.00.28U_4.06.00.02_2 and I do NOT have these problems at all. Nor the Wi-fi problem. I DID have the simlock problem because of Orange's braindeadedness (<- officially now a legit word :P)

Currently my signal strength is: -97dBm 9asu (asu changes between 9, 10 and 11) I have 3 bars of 3G signal and my data rate is over 100Kbs constantly. It's actually better than my stupid BT DSL line (which is 0.512Mbit, 64Kbs :()

Froyo IS NOT GOING TO FIX AN ANTENNA ISSUE. This is a hardware issue. IT is EXACTLY like the iPhone issue. The antenna is low down on the phone and bridging the conenction creates a Faraday cage and stops the radio from working correctly.

More importantly, holding the phone does not decrease my signal. Therefore this IS NOT AN ISSUE. I do not have the iPhone holding-the-phone-wrong-issue. You would need the battery cover to be off to have that issue (or enough to cause a problem)

The problem you're all having seems, to me, to be with the Orange network. Which is why HTC are baffled and why Orange are claiming it's a faulty phone <- Makes sense to me.
Click to expand...


I have to agree with the above. Before my desire I had a Nokia n82 which suffered exactly the same problem. It was fine when I first got it but using it over 2 years I noticed more and more issues.

I put this down to network issues and congestion. It got progressively worse in line with the rate in which more and more people got smart phones and mobile broadband. This would explain why other phones on other networks have had the same issues but not too the same degree as Orange. Orange's network just seems to be at breaking point in certain areas like London where people seem to have the most issues. It would along go a long way to explain why all the networks are reducing there bandwidth bundles as they know the traffic growth is unsustainable.

It's probably not the sole issue but I think its the main one.
 
Well over the weekend my 3G seems to have stopped working while out and about in town. I am not sure if its just localised but its been like it for a day and a half now. With Orange as well. Anybody else having troubles with Orange today or yesterday.

3G is completely dead after reboot. Phone is still connected and Wifi is fine.
 
Okay I guess if it turns out its still not working when I get to work tomorrow I better ring them. I do know they had problems on Thursday I think but its came back within the day. This has been around 48 hours.
 
In the end I tried deleting and re-adding the orange internet settings and it worked fine. I assume the settings had got corrupted somehow. weird.
 
Thanks Punky ;)
The problem is not the Orange network, but the outdated Orange software.
If you look at old forum posts. T-mobile and other networks had the same problem, but they have since been updated to 1.21. Orange is still on 1.15, because they don't want to update their software because it's too much work due to all the orange branded craware on there. they will wait for Froyo I suspect.
I am trying at the moment to get them to replace my Desire is a Samsung Galaxy. I could flash, but why should I invalidate my warranty because Orange release a non-functioning product. It's a shame that great hardware by HTC is tarred with Oranges Crapstick.
If they won't replace my desire with a samsung, I will be getting my 3rd Desire.
I will flash it, and report back.
 
^ Debranding will not invalidate your warrenty. I've debranded every single handset I've received off Orange for the last 5 years. I've had to return each and every single handset and they have NEVER bothered about my debrands. I never mentioned it, they never said anything.

I think you're wasting your time with the Galaxy (Samsung make horrible phones). Just debrand, buy a sim unlock and you're good to go. I'm with Orange and I don't get these problems.
 
Longfellow78 said:
Thanks Punky ;)
The problem is not the Orange network, but the outdated Orange software.
If you look at old forum posts. T-mobile and other networks had the same problem, but they have since been updated to 1.21. Orange is still on 1.15, because they don't want to update their software because it's too much work due to all the orange branded craware on there. they will wait for Froyo I suspect.
I am trying at the moment to get them to replace my Desire is a Samsung Galaxy. I could flash, but why should I invalidate my warranty because Orange release a non-functioning product. It's a shame that great hardware by HTC is tarred with Oranges Crapstick.
If they won't replace my desire with a samsung, I will be getting my 3rd Desire.
I will flash it, and report back.
Click to expand...

Hi mate.

What do you mean version 1.21 and 1.15? Is that the version of the radio or something?

I'm on a unbranded phone along with plenty of others.

I think the problem is partially Orange and partially the phone. I'm guessing the signal from Orange isn't what the phone expects and the phone doesn't deal with it well internally maybe the switching from H to 3G. It definitely isn't an antenna issue as I normally lay the phone down when it hangs. But it seems to have something to do with signal as there are some areas it never happens an some areas it always happens, and some areas it sometimes happens.
 
Longfellow78 said:
Thanks Punky ;)
The problem is not the Orange network, but the outdated Orange software.
If you look at old forum posts. T-mobile and other networks had the same problem, but they have since been updated to 1.21. Orange is still on 1.15, because they don't want to update their software because it's too much work due to all the orange branded craware on there. they will wait for Froyo I suspect.
Click to expand...

Rubbish, it's not just the desire that has these problems. It's definitely the network infrastructure that is the main issue. I've debranded and am on a 1.21 plain HTC rom. I still get occasional connection problems with Orange. It is definitely network issues. Orange is just not a good network for data coverage. I think software issues just compounds the problem for whatever reason.
 
It is not a phone problem and I do think you'll find that most people don't get solid 3G connections and that HSDPA isn't that uncommon. Nor is it even that bad or unacceptable.
 
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