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  1. J

    Help Only a few contacts showing in email app

    My wife's S4 has a problem I haven't run into on any other Android phone so far. She runs the Email app and then composes a new email. To address it she brings up the contact list or does a contact search and only about 6 contacts show up. However when you open the Contacts app there are about...
  2. J

    Voicemail message

    Is there a way to use an .mp3 file on my phone as the message people get when I don't answer and it goes to voicemail? JL
  3. J

    Help Add songs to library in Play Music

    How do I add songs that I have copied to my phone to the library in the Play Music app? I've been all through the app and do not see any way to add songs already stored on the phone. JL
  4. J

    Help 4.3 update failed - what to do?

    3 of us in the family have Sprint Galaxy Nexus phones, all stock, none rooted. The other two got their update to 4.3 without a problem. My phone got the notice of the update the same day and I told it to do it. It restarted as expected during the process. When it came back up, nothing had...
  5. J

    Help Wallpaper size

    I'm trying to figure out what size the picture needs to be to correctly fit as wallpaper. I've looked online and thought I found what the size should be but then I tried a jpg that is 810x1160 and I was only able to fit less than 1/2 on the screen since the cropper only let me use that much...
  6. J

    Lock screen wallpaper

    On my Galaxy Nexus I'm wondering if I can set a different wallpaper for the lock screen as compared to the unlocked wallpaper. I don't see anything in the settings for doing that and I'm not sure if I have any software installed that might allow that. How can this be done? JL
  7. J

    Help Apps draining battery

    Since I got my Nexus from Sprint at Christmas, there have been a few times where the Google Play Store was using a lot of battery. I found that it could be stopped by powering down and back up. This morning I got the update to 4.2.1 and since then I've noticed that the battery usage (in...
  8. J

    Default ringer location

    Does anyone know where the location is for the ringers that come installed on a Galaxy Nexus? I use OI File Manager so I can view pretty much anywhere I want on the phone. I found them on my old HTC Hero, but I haven't located them yet on my new GNexus. I'm assuming their fomat is such that...
  9. J

    4.2 upgrade

    Anyone know of the schedule for the 4.2 upgrade? I just got a Galaxy Nexus from Sprint and it has 4.1.1 on it. I'm happy with t as-is, but I was just wondering if there is any sort of timetable for this sort of thing. My last phone ran 2.1 and that's all it could run unless rooted which I didn't...
  10. J

    Help Hero won't connect to PC

    Up through yesterday I've had no problem connecting my Hero to my main PC (Win7 x64) for charging or data transfer. But now today I connected it up and I get a message that the PC can't install the driver and that the device isn't recognized. I don't know why it would be trying to install the...
  11. J

    Help Displaying Facebook photos in contacts

    I just got a Sprint Samsung Galaxy Nexus and I'm trying to figure out how to have it display photos from my Facebook contacts in my contacts list so when I go to make a call or send a text, I have their photo there. I had that on my HCT Hero and I'm sure there is a way to do it on the Nexus...
  12. J

    Help Time/weather widget

    I just bought a Sprint Galaxy Nexus. I like it though there are adjustments from using an HTC Hero. One thing I wish I still had on the Nexus is the stock HTC time/weather gadget. Is there any look-alike out there for non-HTC phones? I really like its looks and its functionality. I liked...
  13. J

    Help No internet access when using wifi

    I work for a company that does IT support for small businesses. One client just purchased some new Andoid phones and while they work fine on the mobile network, when they connect them to the company wifi, they can't get out to the internet. I've looked at the WAP's and they are set to hand out...
  14. J

    Help Hero 2.1 and Exchange 2010

    Has anyone with a stock, fully updated 2.1 Sprint Hero been able to connect to Exchange 2010? I had no problem at all with Exchange 2007. Now I'm at a different job and we use Exchange 2010 and I cannot get connected. We've tried removing my phone from my account and redoing it and everything...
  15. J

    Help Hotmail puzzle

    One of the email accounts I use on my Hero is my Hotmail account which of course I also check on my PC using Outlook with the Outlook Hotmail Connector. Lately I've noticed some emails disappearing out of my Hotmail Inbox in Outlook. These are emails which I want to keep (at least for awhile)...
  16. J

    Help Irritating restarts

    For some reason my Hero will do a restart almost every time I exit out of the browser. The only way I know to exit is by pressing the hard Home button. And now it's started happening sometimes when exiting other apps like the built-in weather app. Anyone else have this problem and is there a...
  17. J

    Help Reclaiming space

    On my Sprint Hero I'm getting the "low space" notification. I've looked through my list of apps (which arguably is quite a few) but I really don't want to get rid of any of them. I know that texting sucks up that memory so that leads me to my question. Is there any quick, easy way to go...
  18. J

    Help Weather app problem

    I don't know if this is my fault or not. My Hero is pretty stock except for the apps I've added. I kept the stock main screen with the large clock/weather widget at the top of the screen. When I would touch the weather part it would open the weather app and I could scroll through all the...
  19. J

    Help Deleting apk files

    Once an app is installed or updated, is it okay to delete the .apk files in the download folder on the SD card?
  20. J

    Help Security App

    I've been looking at the security apps for the Hero (especially the free ones) and it is difficult to determine if there is one that stands above the others. The user reviews all seem the same in that most people like it but there are a small number of people who had a bad experience with it...
  21. J

    Help SD Card vs Phone contents

    This may be a dumb question to many, but the answer isn't apparent to me so I'm asking it. How can I differentiate what files are in the phone's memory as opposed to the files in the SD card? Am I viewing all files in both locations when I connect the phone to a PC as a disk drive? I see...
  22. J

    Help Exchange emails doubling in phone

    For some reason, all of the emails for the Exchange account I'm using are doubled on my phone. When I look in Outlook at my Exchange Inbox, there is only 1 of each message. It doesn't matter which one of the double messages on my phone that I delete, the next sync doubles them again. It just...
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