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All Things Froyo
- Thread starter brian3d
- Start date
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- Tags
- samsung captivate
reinbeau
Klaatu barada nikto
Well, that's giving AT&T much less guilt than they deserve. I believe they are both a guilty in this, in that they have both demonstrated terrible regard for their customers. Samsung no doubt started it, AT&T fully participated in it.
Jack45
Android Expert
Curious. In what way do you believe AT&T participated?
nachjager
Lurker
many ways:
1-Atrix 4G
2- Other new android phones coming to AT&T in 2011
Why udpate when you can buy and/or renew contracts?
The delay has to be hung on Samsung. Carriers compete against each other for business, and Verizon and Sprint would have realeased Froyo for their Galaxy S phones long ago if it was solely AT&T that was causing the delay. It appears all three will be releasing Froyo on or about the same date (2/21), which points directly to Samsung. 
Jack45
Android Expert
many ways:
1-Atrix 4G
2- Other new android phones coming to AT&T in 2011
Why udpate when you can buy and/or renew contracts?
First, welcome!
I don't buy into the theory that AT&T is "playing" its customers. They have a singular goal, and that is to keep the annuity stream going by keeping their customers happy. Pissing them off by getting in the way of a timely release of Froyo is not in their best interest.
reinbeau
Klaatu barada nikto
Because I think AT&T wants things removed from Froyo that they charge money for - and I firmly believe that they could have put pressure to bear on Samsung to get them moving on the upgrade. They also could have been much more forthcoming with why the delay was happening in the first place. They are all complicit in this fiasco.
Jack45
Android Expert
The exclusion of identified apps is not sufficient cause for the extended delay. Regarding pressure, we don't know that they didn't place it. It could be (and I believe it is) a case of not being able to extract blood from a stone.
The point you raise that I do agree with is that AT&T should not have washed their hands of communicating with customers even though it was Samsung who created the Froyo expectations. AT&T's mantra was "speak to Samsung." Right.
drapacioli
Well-Known Member
Nor is it in the best interests of Samsung to not provide customer service and lose loyal customers to other brands. I honestly don't know what to think, but if Samsung has any brains at all they probably released the froyo build to T-Mobile, Sprint, AT&T, and Verizon at the same time. T-Mobile got it out, but there is also a lot more crapware on the AT&T version. Also, when the Vibrant got the update, it wasn't smooth sailing, there were many problems. The other carriers could have looked at that and decided not to release the update as quickly as possible and test it more thoroughly. Or Samsung was really sitting on the update, or AT&T was to try and push it's new android phones. How likely is that though? The iPhone is not an AT&T exclusive anymore, and AT&T is finally realizing that and putting up better android phones. Why tell android customers that they will not be getting updates in a timely fashion? They will only lose more customers that way.
Ultimately, we are in the dark and there is no way to truly know what's going on. People take it this way and that, but nobody has a definitive answer.
nachjager
Lurker
Jack45
Android Expert
I mean what I'm going to write: they haven't exhibited that they know any better. In this case, size doesn't matter. I don't believe that Samsung's mobile division has adequately assessed the ramifications of setting aside the strategic benefits associated with keeping current customers informed and content. They, IMO, have been occupied with making quarterly / yearly revenue numbers, witness the fact that their press releases have been focused on numbers of units shipped. Combine that with launching a product that has exhibited serious flaws (GPS, random shutdowns) and updates that were something less than adequate and you have a division in serious need of leadership.
But do they know it? More importantly...do they care?
Given the quantity of phones Samsung has sold in the last year they have had to move almost all of the employees in the mobile phone division over to the accounting department to help count all the money they've been making . . . there just isn't anybody sitting at computers working on software, so no Froyo for us (yet) . . . .
Jack45
Android Expert
Now they're really in trouble. The annual report will be ready in November.
RavenFox
Android Enthusiast
Very sound advice Jack. I was thinking the same thing.
Kies Mini. Not OTA as far as I know.
http://downloadcenter.samsung.com/c...0737296/Kies_Mini_For_Captivate_10082_8_1.exe
The problem with it being all Samsung's fault is that the international versions of the galaxy s have had froyo for a while now. Difference? International carriers don't put on as much crap as the US carriers do.
Enough. Basta. Dayenu.
Yesterday, my fear of installing a custom rom was bested by my frustration over this endless nonsense.
I've been around computers forever, but I have never used a custom ROM. It was beyond easy.
I used OCLF to restore my old slow memory system that I had tweeked. I used Rom Manager to install Cognition 3.04 Froyo. I got a bit nervous when the status bar didn't move for almost 4 minutes when I pulled the trigger, but all went well.
I screwed things up for a while when I reinstalled 2.1 system files from my Titanium backup, but it was an easy thing to reflash Cognition and restore more selectively.
IT IS A NEW experience. IT IS A BETTER EXPERIENCE than Eclair. Really. Fast smooth. Like getting a new and better phone.
And best of all? I'm deleting my Google alert for "AT&T Froyo" and I'm not going to read this thread anymore.
DO IT.
Peter
Yesterday, my fear of installing a custom rom was bested by my frustration over this endless nonsense.
I've been around computers forever, but I have never used a custom ROM. It was beyond easy.
I used OCLF to restore my old slow memory system that I had tweeked. I used Rom Manager to install Cognition 3.04 Froyo. I got a bit nervous when the status bar didn't move for almost 4 minutes when I pulled the trigger, but all went well.
I screwed things up for a while when I reinstalled 2.1 system files from my Titanium backup, but it was an easy thing to reflash Cognition and restore more selectively.
IT IS A NEW experience. IT IS A BETTER EXPERIENCE than Eclair. Really. Fast smooth. Like getting a new and better phone.
And best of all? I'm deleting my Google alert for "AT&T Froyo" and I'm not going to read this thread anymore.
DO IT.
Peter
RavenFox
Android Enthusiast
Glad to hear you're happy but some folks donot want to root. I for one donot want to root my phone. When I do get a new phone I will be glad to tinker with this. As of now it's my main phone and I want to keep it factory standard.