IOWA
Mr. Logic Pants
Are you sure? This was an analyst from Recon Analytics, not the marketing rep:
That's who they hired for marketing, but who knows. Verizon should clarify.
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Are you sure? This was an analyst from Recon Analytics, not the marketing rep:
Yeah, I managed to look it up on my phone. I have decided I am going to do a thread in here on it, and Sticky it, explaining the details based on the training manual.
For some reason the thank button is missing from tapatalk, so, thanks!
I understand why a lot of people are getting upset about these plans, but you have to remember that those of us with low minute usage and high data usage are not the target audience here (or we are the target depending on your view of things).
The majority of cell phone customers use more talk and text than they do data. The majority of cell users are not on the lowest minute plan that companies offer. The most common minute plan (according to reps) is the 1400 minute plan that Verizon offers and most people have the $30 text plan. Add to that that there quite a number of users on tiered data plans already and it shows that these plans ARE offering value for quite a number of people despite what blogs and forums say.
Current plans
2 smartphones: 1400 minutes + text + 2 tiered 2GB data plans = $180
3 smartphones: 1400 minutes + text + 3 tiered 2GB data plans = $210
2 smartphones + 1 dumbphone: 1400 minutes + text + 2 tiered 2GB data plans = $190
2 smartphones + 2 dumbphones: 1400 minutes + text + 2 tiered 2GB data plans = $200
4 smartphones: 1400 minutes + text + 4 tiered 2GB data plans = $240
New plans
2 smartphones: 4GB data package = $150 ($30 less)
3 smartphones: 6GB data package = $200 ($10 less)
2 smartphones + 1 dumbphone: 4GB data package = $180 ($10 less)
2 smartphones + 2 dumbphones: 4GB data package = $210 ($10 more)
4 smartphones: 10GB data package = $240 (Same price)
You also have to take into account that there are plenty of people out there that do not use even 2GB of data so often the limited (what we view as limited) data packages that are offered are too much. Plus, once you start getting into the higher minute plans it is an even better deal for most people.
I talked to a bunch of normal (not to imply that the rest of you aren't normal) users about this yesterday and thy are thrilled. They all want more minutes and don't care about the data that much. None of the people I spoke to are on a 700 minute plan either. They all wanted unlimited (just like xyz carriers offer) plans so they could talk to anyone at any time without worrying about their minutes.
The problem with this is people like us are always at the forefront of the trend. You also have to look at the generation gap. People my generation and younger are only using more and more data.
So data is to minutes to what minutes used to be to data.
Of course, I certainly understand Verizon's desire to flip-flop the business model in order to make sure they aren't losing profits when people drop text plans and lower their voice minutes. And that IS the trend. You might find anecdotal evidence from customers that are "thrilled" at having unlimited voice and texting, but the trend is towards LESS voice and texting and MORE data. Instead of adjusting just the data prices, however, they are cramming unwanted voice and text costs into the line charge for each phone, regardless of whether we want it or not.
So as I said earlier, I think it's great that they offer this new plan as an OPTION for those who might actually benefit from more voice minutes and texting. But to make it the ONLY option for new customers (and eventually the only option for current customers, I'm sure) is where they have offended. What about those who might only have 1 smartphone on their share plan and just want a few basic phones for their kids? Instead of paying $10/mo for an additiona line, they now have to pay $30/mo.
Currently, you have the options for voice, text, and data. With the new plan, you only have options for data. That's the problem. Currently, you can choose different tiers of voice depending on your usage. Currently, you can choose different tiers of texting (or choose not to have texting at all). Currently, you can choose different tiers of data for each line. With the new plan, you are being FORCED into unlimited voice and texting whether you want it or not.
Now I will avoid this new plan as long as possible, but it leaves a bad taste in my mouth knowing that my bill will likely eventually go up by $70/mo or more with LESS data than I have now. I am all for businesses trying to maximize profits and protect a business model, but what they have done is taken advantage of customers by offering fewer choices (in the name of simplicity).
I'm not sure I agree with you about lower talk and text being the trend. Sprint, T-Mobile, Cricket, Boost, TracPhone, MetroPCS, etc. just about all of them have moved to unlimited calling and texting models. While some of them are offering lower limit 1000 minute plans as well (which I still think Verizon should do), they are normally a $10 or $20 savings to the customer. I have yet to see anything that says there will be no other options after June 28th. It could be the case, but I haven't seen anything.
I do agree with you that options are being taken away, but it doesn't change the fact that for most customers the only option is becoming how much data they need/want. With most people, this will be fine as they don't use much data. Those of us that do are bound to be upset about it.
As I said before, they can't please everyone and it doesn't look like they intend to try. The majority of the people they are upsetting though aren't the main ones that they are worried about. While it may be anecdotal evidence I have heard it every single time I walk into a store, "X company is offering unlimited talk and text at the same or lower price." If I'm hearing that often how often are the reps hearing it? If the reps are hearing it, don't you think that the corporate folks are too? None of this came out of the blue and it isn't like they were trying to figure out a way to make everyone mad.
Options are always available though. Switching to another carrier is one that many don't seem to want, but keeping your existing plan for as long as possible is one that looks to be pretty popular. With how quickly they changed the tiered data to shared data you may just end up with completely different plan options by the time you are ready to upgrade anyway.
In the end, I view this about the same way I do gas prices. I can get really mad about the price of gas, I can choose to buy a more fuel efficient car, I can change the way I drive so that my current car is more fuel efficient or I can quit driving all together. None of this will change the price of gas or the fact that most of us require a car to get around. About the best thing I can do is figure out when and were I can offset the extra expense.
I think the possibility of a fairly quick change to the new pricing structure is very real. A rep I chatted with the other day seemed to imply as much. (although I do take a lot of what reps say with a grain of salt). What I do know for sure, is that there are a ton of people calling in to complain. If customers aren't happy and leave, VZW looses.
I'm not sure I agree with you about lower talk and text being the trend. Sprint, T-Mobile, Cricket, Boost, TracPhone, MetroPCS, etc. just about all of them have moved to unlimited calling and texting models. While some of them are offering lower limit 1000 minute plans as well (which I still think Verizon should do), they are normally a $10 or $20 savings to the customer. I have yet to see anything that says there will be no other options after June 28th. It could be the case, but I haven't seen anything.
I do agree with you that options are being taken away, but it doesn't change the fact that for most customers the only option is becoming how much data they need/want. With most people, this will be fine as they don't use much data. Those of us that do are bound to be upset about it.
As I said before, they can't please everyone and it doesn't look like they intend to try. The majority of the people they are upsetting though aren't the main ones that they are worried about. While it may be anecdotal evidence I have heard it every single time I walk into a store, "X company is offering unlimited talk and text at the same or lower price." If I'm hearing that often how often are the reps hearing it? If the reps are hearing it, don't you think that the corporate folks are too? None of this came out of the blue and it isn't like they were trying to figure out a way to make everyone mad.
Options are always available though. Switching to another carrier is one that many don't seem to want, but keeping your existing plan for as long as possible is one that looks to be pretty popular. With how quickly they changed the tiered data to shared data you may just end up with completely different plan options by the time you are ready to upgrade anyway.
In the end, I view this about the same way I do gas prices. I can get really mad about the price of gas, I can choose to buy a more fuel efficient car, I can change the way I drive so that my current car is more fuel efficient or I can quit driving all together. None of this will change the price of gas or the fact that most of us require a car to get around. About the best thing I can do is figure out when and were I can offset the extra expense.
Na, this is clearly a fiscal strategy. With data speeds about to take off and latency dropping to all time lows, this makes VOIP over LTE via third party applications more than possible. With network neutrality breathing down their necks (but not quite implemented) Verizon (and soon to follow ATT) is cutting the head off the snake because they realize their own product has the potential to make voice and sms completely obsolete.
If nobody every cared about unlimited talk and text they wouldn't be offering it. If the way people used their phones didn't change we'd all still be paying $0.50 a minute for calls too. I have a feeling that they will bow to the pressure eventually and start offering lower minute shared data plans as well. Let's not forget that these plan ideas came from somewhere though. People may be complaining about them now, but I remember people talking about having them a year ago and saying how great it would be. Most were thinking about how they were paying for X amount of data when their SO was only using Y amount and that it would save them money. That doesn't change the fact that they supported the idea originally. They just didn't expect Verizon to flip everything around on them.
You give Verizon too much credit by suggesting these new plans are a response to customer demand. While shared data is something customers have been asking for, what Verizon has actually done is wrapped forced voice, text, and mobile hotspot features with some pretty paper and a nice little bow and called it "simplicity" and "value". Read the training manual PDF: the manipulation is as clear as day. What customers REALLY wanted was to save a little money by sharing data. What Verizon actually DID was give you the "option" of sharing data by removing every OTHER option and forcing you to choose the highest priced voice and text plans. In this way, only the customers who were already choosing the highest plans for voice, text, and data will save money - everyone else will spend more. Let's be clear: what they are reacting to is the customer's desire to save money by lowering voice minutes and texts. They are responding to iMessage, Google Voice, and other ways customers can try to save on their bills by forcing us to pay for features we don't want.
And this wouldn't be so bad if the overall bill stayed about the same. Verizon isn't satisfied by merely protecting existing profits - they are bent on increasing profits even more by tricking customers into thinking they are getting more "value". If you really WANT everything, then there very well could be value in the new plan. But having it as the ONLY option means that only a select few customers will have their needs met. Only those who were already choosing the highest voice, text, and data plans will benefit from this.
The bottom line is that removing options and called it "increased value" is nothing less than sleight of hand.
Of course they want to make money, that is always the goal and I understand that.They want people paying for more than they use so they can make more money. The company wants this, the shareholders want this and to a certain extent, whether they realise it or not, the customers also want this....
The most common family plan is the 1400 minute plan and just about anyone using that or a higher plan is going to save money or break even.
Of course they want to make money, that is always the goal and I understand that.
I have 1400 minutes, no text, 3 smartphones and 2 dumbphones. For me, the new plan would be $46 more. I lose $6 in discounts and the base fee is $40 more. My 3 smartphones have unlimited data so I would be getting less for more, just what Verizon is hoping for.
At some point I will probably have to switch though, I could buy 1 or maybe 2 new phones at full price to keep the unlimited but 3 is really pushing it. No matter how I do the math I am one of the folks who gets screwed.
It's the dumbphone lines that are doing it, $30 each for those 2 lines to use less than 20 talk minutes a month combined and 0 texts. $60 for 20 minutes of talk is just not a bargain.
Again, that is my situation, the new plan may work much better for the masses...just not for me.
I'm sorry, but putting yourself in the place of every customer Verizon has doesn't work. I understand that you want low minutes and high data, but you don't make up the total customer base. Nobody with a 700 minute plan does. The most common family plan is the 1400 minute plan and just about anyone using that or a higher plan is going to save money or break even. So it isn't a select few that are getting value, it really is a huge group. Why do you think the tiered texting plans went away? Most people were using none of them or the higher limited plans. Most people with cell phones make calls with them. You have to know this.
I get the fact that this isn't what some wanted, but just because some don't doesn't mean there aren't plenty of others that do. Time will tell though. If Verizon starts losing customers they will see they messed up. I just don't see that happening.
I have read that only the primary will lose unlimited data and that any line will lose unlimited at subsidized update time. I guess we will have to see which is really correct when it comes out and people start actually testing the system.Also, if I'm understanding the reps correctly, your family plan won't change unless the primary line does an upgrade. The 2nd, 3rd, 4th and 5th should be able to get new phones each year and it wouldn't affect the plan. If that is the case, you could make one of those 20 minute lines the primary and not have to worry about it.
No, what I want is to avoid a $70/mo increase in my monthly charges. And for now, I can do that. But I'm forced onto this new plan, that's exactly the increase I would see.
You and I can both talk anecdotally all day about whether customers are using less or more voice and texts, but I can provide a plethora of recent articles from the last year or two that demonstrate the former. Young people are calling less, and when they do call, it's quick little phone calls that use very few minutes. And instead of text messaging, they are using services that use data for instant messaging instead (or group messaging services).
You ultimately proved my point for me: they have eliminated CHOICE. Those who would see a substantial increase on their bills will be funding those who want "unlimited everything". And AT&T will likely be following suit because the US mobile landscape is an oligopoly.
I have read that only the primary will lose unlimited data and that any line will lose unlimited at subsidized update time. I guess we will have to see which is really correct when it comes out and people start actually testing the system.
And look at you go! I had not thought about switching the primary line around! If it turns out that the secondary lines can upgrade and keep unlimited I may just have to play it that way. I would lose the discount on data but it may be worth the $6. in the long run.
Or, at least just buying 1 full price phone every couple of years is better than nothing.
Right. I'm not in a panic to do anything anyway. The smartphone lines are not due for upgrades for a while yet, both the dumbphones are but I'm not upgrading them...no need since they are barely used.You gotta love a good loophole.
Of course none of that means anything if they decide to force people out of unlimited data.