And here we go...Share Everything plans

[AntimonyER]

Yea i called and a csr confirmed it. Unless i add another line before the 28th, the only option for a family plan is the new share everything plans. I think she was misinformed because when i told her 10gb of data wouldn't be enough for our three lines she said "oh no they go up to like 30gb for the share everything plans."
I may just add a line of service to get the subsidized gs3 for myself and eat the ten dollars a month while selling my gnex to cover some of the cost.

I would not take a CSR's word on this, Verizon's distribution of information regarding the new plans to their CSRs has been abysmal. You can call in and get 4 different answers from 4 different people. According to their training manual, existing customers can keep their existing plans. No exceptions. Adding a line is an action on an existing family plan, and therefore will not require you to move the entire plan to the Share Everything Plans.

I strongly suspect that CSRs are being incentivized to push customers to the new plans. They will be pushing anyone who calls in with plan changes or questions towards them. Its probably best to keep that in mind in these types of situations...

 

[rivera02]

I would not take a CSR's word on this, Verizon's distribution of information regarding the new plans to their CSRs has been abysmal. You can call in and get 4 different answers from 4 different people. According to their training manual, existing customers can keep their existing plans. No exceptions. Adding a line is an action on an existing family plan, and therefore will not require you to move the entire plan to the Share Everything Plans.

I strongly suspect that CSRs are being incentivized to push customers to the new plans. They will be pushing anyone who calls in with plan changes or questions towards them. Its probably best to keep that in mind in these types of situations...

Oh for sure she was pushing the share everything plan hard. I waited ten minutes while she searched through her email until she found the training document for the new plans though, so at least she probably knew what she was talking about since it was right in front of her.

 

[AntimonyER]

Oh for sure she was pushing the share everything plan hard. I waited ten minutes while she searched through her email until she found the training document for the new plans though, so at least she probably knew what she was talking about since it was right in front of her.

Haha, if you check out my sticky, that is also from the training guide. Of course there can be different versions... We will have to wait till it rolls out to see what's REALLY in it.

 

[JnEricsonx]

Now, I'll admit 95% of my Tbolts internet usage has been via wifi, and my mom has a dumphone, but I don't know what my bro's Iphone 4s usage is like(hell, he probably leaves the 3g on because he doesn't know any better), but even at being a near non-user of data, I LIKED having the idea that it was unlimited. Better to have it and not need it than to need it and not have it type of deal. PLus, after 19% discount from my mom being a teacher, and counting my brother's warranty per month cost for his iphone, our total cell bill was about 175-180. and my brother pays 90 of that, so here's hoping they make some tweaks. Granted, any upgrade I can take is either in January or May, so its nothing to think about now, but boy, if there's some decent phone that's been around a while by then, and I can just buy it off contract, I might consider it-ASSUMING its off contract price by then isn't abysmal, which I doubt.