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Help ATTENTION: Your input needed!

Which do you fall under?

  • I HAVE used Wifi and HAVE had the bug

    Votes: 62 37.6%

  • I HAVE used Wifi and HAVE NOT had the bug

    Votes: 74 44.8%

  • I HAVE NOT used Wifi and HAVE had the bug

    Votes: 11 6.7%

  • I HAVE NOT used Wifi and HAVE NOT had the bug

    Votes: 18 10.9%
  • Total voters
    165
I think I should change to conditions of having the bug.

To qualify, I think you have to have had the "x" on the signal bars, and have the condition happen persistently, not just once. Signal fade and not being able to connect, I believe, are different issues, unless they correlate with the other said conditions.

What do you all think?
 
According to the "Basic Guide" an "x" in signal strength indicator means no service - cannot find a usable signal. Airplane mode ON is indicated with an "airplane" instead of an "x". To confirm the phone is put into Airplane mode without proper indication one should try calling the Moment from another phone and see if it receives calls, or initiate data activity (browser or email). Only if these two tests fail the bug is identified.
 
momentoid said:
According to the "Basic Guide" an "x" in signal strength indicator means no service - cannot find a usable signal. Airplane mode ON is indicated with an "airplane" instead of an "x".
Click to expand...
Hmm... this is true.. enabling airplane mode puts an airplane over the signal bars.

However, in accordance with the reports of the bug, an "x" shows near the bars, and airplane mode may or may not be indicated, and this condition happens perisistently.

And it would make sense if there was no airplane symbol over the bars, as airplane mode is not indicated, but yet the "bug" is still turning off the radios and putting the phone into an airplane mode like state. With the radios disabled you would get an "x" indicated.
 
Sorry, I was editing my last post wherein I added a couple of tests to truly identify the bug. Try to receive a call and initiate a data connection on Moment when it has an "x". Only if these two tests fail the phone is truly put into Airplane mode. If this happens without indication that will identify two bugs. One for putting the phone in Airplane mode without user request and second for not indicating incorrectly.
 
The Problem with this poll is that the majority of the users here would have used wifi by just picking demographics...so you will see a higher number of people with the issue with wifi rather than not. There is not much of a clear way of tracing this bug unless you have a closed set of beta testers to control the environments and get accurate data.

I have had the issue on both of my samsung moment's. When i got my replacement, it happened before I used my Wifi and still happens after/while i use wifi.

I am 100% sure that Samsung knows of this issue and is working on a fix.

Regards,
BenHoltz
 
BenHoltz said:
The Problem with this poll is that the majority of the users here would have used wifi by just picking demographics...so you will see a higher number of people with the issue with wifi rather than not. There is not much of a clear way of tracing this bug unless you have a closed set of beta testers to control the environments and get accurate data.
Click to expand...
While this is true, this is all we have to go off of now. There have been discussions within the actual "Randomly entering airplane mode" thread and many ideas tossed around as to what is triggering it, and "previously used Wifi" is the only commonality seen as of now.

"HAVE NOT used Wifi" options are assumed the control here. I was expecting to not see any hits within "Have Not wifi HAVE bug" option, however there is one. Yet reading over that persons problem in the other thread I am not convinced he has the bug, as he says his signal slowly faded, and it only happened once. If any thing he should be considered an outlier. ( a statistical anomaly) UNLESS Wifi was not a commonality then we should be seeing more hits within "HAVE NOT used Wifi, HAVE bug".

*edit* And if another different commonality arises, then the poll will be altered to include this option.

*extra edit* Also this is not a definitive, If you enable Wifi you WILL get the bug, As I have stated in the other thread I believe this to be an uncommon occurance, and only a number of phones being affected. While we do not have a large enough population of votes to statistically confirm this, it seems to be leaning in that direction.
 
@Adrift: I agree with your original idea of polling. The confusion seems to be if it should be called Airplane mode bug. The phone may not be going into Airplane mode. I am thinking about what happened only once on my device. There was an x in Signal strength indicator and would not recover for a very long time until I power-cycled the device. Since it did not reoccur I could put this issue to further test. If a x is appearing frequently and does not reconnect unless power-cycled the following tests can be used to narrow the cause: 1. Move to a different location and give it some time to see if it shows some signal strength. 2. verify if under Menu > Settings > Wireless controls > Airplane mode is checked (turned on by itself). 3. Call Moment and see if it receives calls. 4. Initiate a non-WiFi data connection (browser/email with WiFi off). If on 1 it needs power-cycle to reconnect, there is a bug in radio control where it does not reconnect after the signal strength falls below some threshold and does not recover. If 2 is true, then 2 bugs -- going into Airplane mode without user request and wrong signal strength indicator. If 3 and 4 is true i.e., it receives calls and is able to download data, try making a call and if it succeeds then the bug is in either that signal strength indicator is misbehaving and not showing connection when signal is weak otherwise it is in radio control which needs power-cycle once the signal strength falls below a given threshold. Flowchart could have helped explain this better. :)
 
My wife's Moment has this problem. It went on today out of nowhere and now her phone is useless. Anything other then a hard reset will not work. I'm tired of hard resetting the phone and her battery issue still sucks. I am returning the phone tomorrow. I don't need another full-time job.:confused:
 
I've had this bug occur multiple times. I have used WiFi, but I can't correlate its use to the bug itself. It's happened at times in the holder when out, and also while plugged in charging overnight. I have not had any toggle widgets or enabled WiFi except from the settings menu since I did a factory reset just after getting the phone. The main reason I think of this as an "Airplane mode" bug is that when the radio becomes disabled the signal indicator does show the X, however, the Phone Options menu (long press end button) shows airplane mode enabled. Attempting to toggle from this menu has no effect. Also, unlike actual airplane mode, when this bug hits, only the phone radio is affected. Bluetooth will continue to operate normally. Power off and on resolves this.

edit:
@momentoid: As for your tests, it hasn't happened in the past week or 2, but:
1. It has happened while out and about and been off for oveer an hour until reset.
2. Haven't looked in settings, but as above phone options shows airplane on.
3. Have been told I was called during one of these, straight to VM
4. No data, many emails arrive after reset.
 
Thx Adrift:

I have had my phone for about 5 weeks and have been looking for a place like this to help me with this phone. I responded yes to the bug.

It has happened on two different networks for me. The only two I tried it on. After turning wi-fi off the phone went to airplane mode, and I had the X in the status bar. Not able to do anything with the phone, period. Problem resolved after I turned phone off and on again. I have not used wi-fi since this has happened every time I used it. Did it several times the first week or so that I had the phone.
 
momentoid said:
According to the "Basic Guide" an "x" in signal strength indicator means no service - cannot find a usable signal. Airplane mode ON is indicated with an "airplane" instead of an "x". To confirm the phone is put into Airplane mode without proper indication one should try calling the Moment from another phone and see if it receives calls, or initiate data activity (browser or email). Only if these two tests fail the bug is identified.
Click to expand...

You are right about what the basic guide says, but I will tell you that what I experienced today - on the first full day owning the Moment, is that with the 'X' I also got error messages stating that the phone was in the airplane mode. I went to turn off airplane mode only to find that it was off. This first occurred while I was on a call, using bluetooth in the car. The phone never seemed to answer, but my wife (whom I was calling) said that the call went through (even though I never heard her). I tried to end the call, and the phone would not respond except to show "dialing" and then produce the message that I needed to turn off airplane mode when I used the MENU - End Call command. After about 5 minutes, the call finally ended itself. It was at this point I had the "x", which remained on the phone until I was able to figure out how to shut it down and restart it when I got home. I had also attempted several texts and received a "Code 6 and Code 7" error message, and email got the server not available message.

I have shut the phone off and turned it on several times, and I now have service again.

Wi-Fi was on last night, but the problem started almost 24 hours later. Wi-Fi is now off, so we shall see what happens. I do not have anything else on the phone...it is stock and without any additional widgets at this point.

Thanks for continuing to seek resolution to this. I just dumped my Pre...I hope Samsung gets this resolved asap.
 
Okay. So after not having this issue for some weeks, I decided to run a test. I enabled WiFi last night for about an hour and then turned it back off. Sometime overnight, while I was sleeping, the radio was disabled with the X. After restarting the phone, signal was ok and all my emails from last night appeared. I'm now convinced that WiFi has something to do with this bug.
 
My Moment is a little over a week old. I had to return the first one because it kept losing network signal. I never knew to look for the airplane mode setting to see if it were on. My new Moment lost touch with everything a couple nites ago. I was on the phone with Sprint support for about an hour. I told them that I had better not have to do another hard reset because if I did I was returning the phone and canceling my brand-new 2 year contract. They managed to get it working again without the hard reset. I never saw the airplane icon, but it was definitely shut off from the world. Wifi is not an issue that I know of as I use it all the time and this incident the other nite has only happened once.
BTW, for what its worth, here is the phone # to the alleged "Sprint Advanced support team"--- 877 345 7895.;)
 
Make sure the device has PRL updated to 60657 and update Profile also. To update PRL follow: Menu > Settings > About phone > System updates > Update PRL and ... > Update Profile.
 
Gizmodo said:
Wifi is not an issue that I know of as I use it all the time and this incident the other nite has only happened once.
Click to expand...

Hmmm, but there is still the fact that; Wifi was enabled, bug happened at somepoint... and it happened on a previous phone causing you to exchange that phone.
 
Keep in mind too that the officially reported bug does NOT disable wifi (or bluetooth, or GPS), it only disables the cell radio. Maybe we should compile a list of the characteristics of this issue, I can start:

- cellular access appears to be disabled
- signal meter is empty with an "x" on it (have there been any confirmed reports of it having the actual airplane icon?)
- settings may or may not indicate airplane mode is enabled
- GPS, WiFi and BT all continue to work
- phone does not give any notification that it has lost cell signal (excepting the signal meter)
- at best the phone must be restarted to clear the issue, at worst... hard reset? (is this confirmed?)
- issue appears to affect users who use Wifi (if this poll is at all accurate!)

please copy, add and edit as appropriate!
 
I'm going to go ahead and try enabling Wifi to see if I can get the bug to appear

Will report back as to my findings.
 
jtruland said:
@adrift: Just keep in mind it doesn't seem to happen while Wifi is on, but hours after.
Click to expand...

I'd say more appropriately it happens hours after WiFi is turned on. It's definitely happened to me several hours after turning it on but before I turned it back off for the day.
 
Same here. It happened while wi-fi was on, but it was always a good while after turning it on, and in most cases, was while on the charger.
 
I use WiFi a lot. The bug happened when I wasn't using it, though, and has only occurred once - this was a few days after I got the phone. There was no indication that signal had been lost, but I tried to send a text + make a call and neither worked. The only way to know was seeing that there were no bars of service and the little X, it didn't officially show the airplane icon. I turned my phone off and then back on, and it began to work again.

Since then I haven't had any troubles with it reoccurring.
 
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