BGR: GNEX users "Plagued" by reboots

[ShanMan14]

Mine has rebooted several times, at least once in my pocket and I didn't know. I was checking the battery usage graph, it shows up as a gap.

 

[kevinaminator]

I've been having random reboots after updating to 4.0.2 OTA... I have the GSM Gnex

 

[Gunner]

I had 1 RR the day I bought the phone (launch day). Then 2 days ago I had 2 RR's on the same day. Had no RR's in between those times (that I'm aware of). In each case I believe I had Wifi ON and the phone was either scanning for new hotspots or transitioning back to the mobile network after being connected to Wifi. RR's are annoying, but after living w/ my aging D1, that gave me multiple RR's everyday, I'm not about to return my GN.

LTE stock. Unrooted. 4.0.2. Running Novalauncher, Lightflow, EQ.

 

[s.m.knipe]

I had a RR last night after about 4.5 days since manually rebooting, I really think there is a cache or memory error that once it reaches a certain point the phone reboots...

A logcat of this as documentation would be helpful, but I missed it on mine... (meaning I didn't notice that it had rebooted until much later and it was a pain digging back ~2 hours through that log file). Also, the best way to tell does seem to be gaps the battery graph...

 

[kl68]

My GN did it again last night, second time in two weeks. Charged the phone last night before going to bed, woke up this morning and the phone is completely off, pressing and holding down the power button did not turn on the phone, so I had to pull the battery for it to turn on again. I guess I'll be taking it back to Costco to exchange due to this issue and poor signal issues.

 

[andybarronuk]

Didnt happen, or at least to my knowledge, until i'd updated to 4.0.2 (GSM).

Since then its done it 4 times, twice when trying to share from the YouTube app. It did it once from YouTube as i was trying to share to Twitter (Plume). Rebooted device, tried sharing the same link again from YouTube app to twitter (Plume) and same happened again buuuuueeeeew off. then it restarted again. i didnt test it a 3rd time

Edit 8.00am Just had it again. This time from trying to answer a call that was ringing. Tried to answer, the software jammed, got stuck in a ringing loop then yep .. rebooted!

 

[Techno Tonis]

I've had a few random reboots myself, one on the first day I got the phone. It has happened maybe a handful of times.

 

[AntimonyER]

I got one after it froze up while trying to open the camera app the other day, makes 2 total for me.

 

[BzB]

i got a reboot after loading up a graphic intesive web page in dolphin hd. don't really consider that random, but a reboot nonetheless.

 

[MutantCheese]

Currently with 243 hrs: 42 mins :54 secs uptime....I guess I haven't been "plagued" with reboots...

 

[Cam]

Not one reboot here. My VZW GNex has been pretty flawless.

 

[sean76]

I've had 2 since late last night. Both times while I was using the phone. ???

Prior to that nothing...Same apps, nothing new! So who knows.

 

[butternutz]

I just hope its the software issue. cause i dont wont a 5th nexus.

 

[brhermon]

Just to contribute...

I'm getting more and more reboots now. I'd say in the first month I had 3 reboots or so. (maybe 2 at random and 1 or maybe 2 while using Navigation) But just within the last 2 or 3 days I've had a considerable amount. Maybe 2 or even 3 a day. But not just reboots but power downs too. They actually usually happen when the phone is sitting idle. I just look over and there it is, rebooting. Or Perhaps more annoying I've had 3 or so power downs. I have the phone in my pocket or just sitting on my desk, go to turn on the screen and it turns out the phone was shut off. SUPER annoying!

I'm on a Verizon Gnex, stock 4.0.2

I've got plenty of apps installed but question whether it's any particular app. I haven't installed any new apps lately. I have updated some... I suppose that could be it. I read on some other pages/forums that the Nexus S apparently had similar issues when it launched and may have been caused by connection issues. To me this seems like a logical explanation. From what I gather the phone freaks out after so long of struggling to connect to towers??? Hopefully they issue a OTA bug fix soon!!

PS. To whomever recommended checking LogCat. I'd love to do that but am not too familiar with the app (other than just copying the output and sending it off to a dev). Can you tell us how to use LogCat to investigate this problem further?

Edit: I forgot to mention... I have noticed a couple times when the phone first shows the lock screen after restarting that the time and/or date is incorrect. I can't remember the exact times. Don't know if that sheds light on anything but thought it was worth mentioning. I also am seeing others report that they've noticed they lose their data connection just before reboots, again fwiw.

 

[brhermon]

*Update*

My phone powered off this morning on the way home (coincidentally enough when driving through an area of leaving 4g coverage and entering 3g. Also I had no data connection within the 4g area) When I powered the phone back on it stated it was December 30th 7:00.

Again, may not mean anything but at least we know.

 

[billeted]

Hasn't been an issue for me *shrug*

 

[cctwentyfive]

None for me. Running stock 4.0.1 on Telus in Canada. Have had the phone for 2 weeks.

 

[Thai]

So, those who earlier claimed BGR as liars are eating crow now?

 

[CodeMonkey]

So, those who earlier claimed BGR as liars are eating crow now?

Personally I've never made that claim, but I don't think that a small sample of users who are having intermittent reboots counts as "GNEX users 'Plagued' by reboots".

 

[butternutz]

Personally I've never made that claim, but I don't think that a small sample of users who are having intermittent reboots counts as "GNEX users 'Plagued' by reboots".

Not small when alot and i mean alot are having this issue. Plus samsung is working on a fix so is google. Do a google search and come back and say its small its all over google search page.

 

[CodeMonkey]

Not small when alot and i mean alot are having this issue. Plus samsung is working on a fix so is google. Do a google search and come back and say its small its all over google search page.

It's small..


Sorry couldn't resist.

There's obviously an issue and I'm not trying to deny that there is.
Quite how many of the reboots are down to apps, hardware or ICS remains to be seen. I suspect that a lot of issues immediately after release will have been down to apps e.g. Kindle which gave me issues and reboots until updated. If it was stock ICS that was the main cause then I would expect far more people in thus thread (and those over at XDA) to be having reboots in the same scenarios.

Since Samsung still haven't apparently released Nexus sales figures then I probably shouldn't classify the problem as 'small' so fair enough for calling me on it. I wouldn't rely on search results to size the problem either though because tech blogs generate a lot of white noise.

 

[butternutz]

It's small..


Sorry couldn't resist.

There's obviously an issue and I'm not trying to deny that there is.
Quite how many of the reboots are down to apps, hardware or ICS remains to be seen. I suspect that a lot of issues immediately after release will have been down to apps e.g. Kindle which gave me issues and reboots until updated. If it was stock ICS that was the main cause then I would expect far more people in thus thread (and those over at XDA) to be having reboots in the same scenarios.

Since Samsung still haven't apparently released Nexus sales figures then I probably shouldn't classify the problem as 'small' so fair enough for calling me on it. I wouldn't rely on search results to size the problem either though because tech blogs generate a lot of white noise.

HAHA that was funny. i know for me i am on 4th one and all done it with no apps none. not even signed into google nothing and all have reboots like 2-3 times a day so who knows.

 

[Thai]

Personally I've never made that claim, but I don't think that a small sample of users who are having intermittent reboots counts as "GNEX users 'Plagued' by reboots".

If it is small, then Google would not have admitted that there was a problem in the first place...the fact that they are looking for a solution should tell you otherwise....

 

[SeattleYanksFan]

So, those who earlier claimed BGR as liars are eating crow now?

I didn't call BGR's writers liars, but I did say, "The BGR article is not surprising. Apple likely pays for Jonathan's lavish lifestyle with all the nonsense he posts on BGR regarding the superiority of the iPhone over any Android phone. It would not surprise me if BGR saw one person complain of reboots and rolled with it to boost hits and take yet another shot at Android."

I stand by that statement. A few people getting sporadic random reboots is far less severe than stating that "Galaxy Nexus users [are] plagued by random reboots." Anyone who reads BGR (I had to stop after the iPhone 4S release led to BGR taking fanboyism to new heights not before seen on what is supposed to be an objective tech blog) knows that Jonathan worships Apple and always skews his articles to favor the iPhone. I have no problem with sites giving the iPhone its praise as it's a great phone (yet, with its own flaws), but BGR seriously could be (and might be) written by Apple's marketing/PR staff.

 

[Thai]

Note that other tech blogs report the same reboot issues as BGR! So, at least on this point, I dont see the difference.