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Help Broken Evo Charging Port Thread, Lets Track This Issue

I tried a different Sprint Store yesterday. After about 10 minutes the tech came out and told me they couldn't fix it so they would just give me a new one. Another 10 minutes and I was out the door, brand new Evo in hand. It was like I was dealing with a whole different company!
So for those with this problem, keep trying! There is hope!
 
Trust me, this messed up charging port has absolutely NOTHING to do with misuse. While I'm sure that this can occur from misuse, it is simply a matter of POOR DESIGN AND BUILD QUALITY.
 
i had a weird issue today.

plugged an AC/DC adapter into my car cigarette lighter. into that I plugged in a USB charger and everytime I connected it to my phone, the phone's touchscreen basically didnt respond. tried two cables and the same thing.

I came home and rested my evo in a desk charger dock that also had an external battery charger (with a low % battery in it) and for the first time ive ever seen, my computer gave me a warning that it had shorted the port and either i needed to disconnect the cord and click 'reset', or the port would be disabled.

Huge WTF here.
 
Glad i found this. I was looking into starting a class action law suit for this reason. My sister who i bought the phone for had the phone for now 2 months and has the same issue. She has to hold it a certain way to get the phone to charge. I've read on other forums about many others with this issue. Sounds like flaw and i think we have enough people for a lawsuit since the Sprint repair store i sent my sister to said they would charge $100.
 
Guys guys trust me, wait until the 23rd. Just wait.

And it isn't just EVO's any phone with the micro usb port has issue's with the charging ports. Just be careful on how you plug it in!
 
iatrj said:
Guys guys trust me, wait until the 23rd. Just wait.

And it isn't just EVO's any phone with the micro usb port has issue's with the charging ports. Just be careful on how you plug it in!
Click to expand...
Is there some link to something happening on the 23rd? :confused:
 
So I too am the victim of "no charge" problem. I have a phone w/ a build date of 5/22/10 and got it on day 1 of release. No problems AT all until this. I was on a road trip yesterday and was using the Sprint supplied car charger. When I made it to my stop, I went to plug it into the HTC cord and nothing. Tried to connect via computer and nada. I saw this posting and decided to hit up Sprint. I went to a repair store (non corporate) and mentioned that there seemed to be some issues. The guy asked when I got it and he said "yep, we have a letter about it". He offered to have a replacement on Monday, but I am leaving tomorrow (Sunday) so asked if they could ship. He said that they couldn't by maybe a corporate store could. Since he had a $10 cheap external charger, I went ahead and got that and will go to a Sprint corporate store on Monday and see if it will be as easy to switch out. For the record, it appears (through a jeweler's loop) that one of the contacts has simply "worn off" of the tab inside the phone. The tab looked quite chewed up, so not sure if it's from charging it 15 million times or what. Anyway...I will let you know what happens on Monday.
 
I had to buy some sh*tty chinese battery charger. I can't take my phone back to sprint. Is there anyone that can fix the charging port on the Evo?
 
AndroidSPCS said:
Is there some link to something happening on the 23rd? :confused:
Click to expand...

Like DSSK said sprint is changing the policy so you wont have to go through ashuron and pay 100 if your charging port is mangled. And if you dont have insurance and are out of warranty then it will only cost 35 to repair your evo.
 
iatrj said:
Like DSSK said sprint is changing the policy so you wont have to go through ashuron and pay 100 if your charging port is mangled. And if you dont have insurance and are out of warranty then it will only cost 35 to repair your evo.
Click to expand...
Hmm I didn't read it like that. I read that it will cost $35 to have Sprint even look at your phone, but no promise that they will repair it...
 
XmemphistoX said:
Mine is a bit different. The plastic middle piece that holds the pins is broken. Do you think they would replace mine? I didn't jam anything in it. I pulled out the micro usb cable and saw a piece of plastic just fall out.
Click to expand...

This happened to me. Phone stopped charging, all sorts of weird things happening. Took it to my local sprint store, waited for an hour and they gave me my phone back. Said they couldn't fix it and a new one was being shipped. Have the insurance but I think they are replacing it under warranty. Painless.
 
cabbie said:
i had a weird issue today.

plugged an AC/DC adapter into my car cigarette lighter. into that I plugged in a USB charger and everytime I connected it to my phone, the phone's touchscreen basically didnt respond. tried two cables and the same thing.

I came home and rested my evo in a desk charger dock that also had an external battery charger (with a low % battery in it) and for the first time ive ever seen, my computer gave me a warning that it had shorted the port and either i needed to disconnect the cord and click 'reset', or the port would be disabled.

Huge WTF here.
Click to expand...

Ditto: see my previous post.
Look in the charging port and if you see any gold on the end, your plastic is broken exposing some of the ends which when connected can cross and short. Take it to the sprint store for a replacement.
 
benjibaskins said:
I have had the same issue that everyone is reporting here. My only advice is to keep trying different sprint repair centers which might only be an option if you are in a bigger city. If that isn't an option just keep calling, emailing and chatting with Sprint people until someone owns up to the issue and agrees to help. I was finally able to get someone in sprint chat to agree to waive any fees associated with getting the phone fixed. I took it to a store I hadn't tried yet to get it fixed and when I told them my issue, they ordered me a replacement without even looking at the phone.
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FYI, I was out of town when mine stopped working. I was in a small town in the middle of nowhere. One kid in the store. I told him my phone stopped charging. He picked up the phone, looked at it and said: "We are going to have a problem here." At which point, I picked up my phone and walked out without further discussion.

Just keep trying a different store. My phone is a company phone also and my rep told me he would take care of it if it came down to it, but the local sprint store gave me no hassles at all.
 
This has happened to me as well, starting last week. I have to set something relatively heavy on the cord near the port just to get it to charge. I took it to my local sprint store and they said to call asurian to file a claim. I didnt raise a stink because I didn't realize I would have to pay the $100 deductible! What a sham! No way I am paying that for a defective phone. I haven't read this entire thread, but it seems the consensus is to just try another sprint store?
 
Mine just went out all at once. Which also was really crappy cause it happened friday afternoon and I haven't had the chance to charge it all morning. So by the time I got to the sprint store I had maybe 30 min worth of battery on it. I told that it just stopped charging all of sudden. They plugged it up and saw that it wasn't charging and then told me they're ordering a new one for me. So I was without a phone all from Friday night till Monday after work when I could pick it up. Now they didn't charge me anything for the exchange but I'm still waiting for my bill to come up. I've had problems with them replacing phone before back before I got my evo and they decided to charge me the replacement fee for a defective phone(got that taken off) and also have tried to put me on a 2 year agreement. When I haven't been on an agreement since 2006. Yea got that off too as well. So well see soon since my next bill is coming up in a few days. I might have another fight on my hands.
 
Update:

They gave me my phone back on Thursday and told me they would call me when phone was in. Got the call yesterday (Monday). Got my phone and I am up and running no problem. It is a refurbed phone with a build date of 8/3. However, the phone looks as good as new. No problems with the warranty or insurance, they just replaced it.
 
mmuscaro said:
Update:

They gave me my phone back on Thursday and told me they would call me when phone was in. Got the call yesterday (Monday). Got my phone and I am up and running no problem. It is a refurbed phone with a build date of 8/3. However, the phone looks as good as new. No problems with the warranty or insurance, they just replaced it.
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Glad you got a replacement phone to charge.

Please let us know over on the other thread when it starts rebooting. :mad:
 
I have not had any problems with the 2 EVO's in my househould. I did have a problem with a Hero but they fixed it. The trick is to take it to them while its loose, not after it breaks all the way.
 
mmuscaro said:
Update:

They gave me my phone back on Thursday and told me they would call me when phone was in. Got the call yesterday (Monday). Got my phone and I am up and running no problem. It is a refurbed phone with a build date of 8/3. However, the phone looks as good as new. No problems with the warranty or insurance, they just replaced it.
Click to expand...

Same thing for me as well. Went to a different Sprint store on Monday and had a new (refurb) phone by Wednesday. Amusing that store policies are that different between stores 6 miles apart.
 
So sprint isn't repairing these phones they are replacing them with refurbs? My wifes port is acting up but I would rather them fix it than get a refurb
 
dbastl said:
Same thing for me as well. Went to a different Sprint store on Monday and had a new (refurb) phone by Wednesday. Amusing that store policies are that different between stores 6 miles apart.
Click to expand...

There are different kinds of stores. Some are run by businesses that contract with Sprint. Some are run by Sprint itself. Get their business card; if it's got the Sprint logo it's a Sprint run store, otherwise it's a contractor. Unless you see their business card or you look the store up on Sprint's website to see if it's a contractor (it will say something like "Sprint Store by Wireless Lifestyle") you'd never know the difference. They all have the same decor, their employees wear the same clothes, etc.
 
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