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Help Could Metro PCS have sold a phone with a used battery?

My mom and dad just got their first smart phones, the LG Optimus M.

Last night while my mother was at work, she had a battery life of 75% (battery widget). She surfed the web and listened to music for a half hour and it brought the battery down to emergency levels.

I know the battery life isn't the best, but this is unacceptable.
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