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Desire HD from Orange

atharh said:
Last week I was put on a backorder list and this morning I got a call from orange to say that stock came in today and it's due to be delivered tomorrow.
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Ooo...maybe they'll give me a call today?? woot woot! tho, after seeing the deal newtonsdad got, i might want to haggle a lil more lol

@ newtons dad, whats the background on the loyalty? i.e how many years? i wanna see if i can squeeze a lil more out of the deal that ive got now :) ta in advance!
 
eddiewawa said:
Ooo...maybe they'll give me a call today?? woot woot! tho, after seeing the deal newtonsdad got, i might want to haggle a lil more lol

@ newtons dad, whats the background on the loyalty? i.e how many years? i wanna see if i can squeeze a lil more out of the deal that ive got now :) ta in advance!
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hey all, got a call from orange upgrades. Brill is all I can say, the best ever expereince ever! lol

heres why:

 
Yes, it appears Orange have had a new delivery. Orange small business sent ours out, delivery tomorrow - shame I'm out the office until Friday, although at least it will be waiting for me :-)
 
omg omg omg! like a kid and christmas is tomorrow!!!! woooopieeee! if i get to bed sooner, the sooner it'll be tomorrow and the sooner to my DHD! :D
 
gmmamin said:
thanks :) . I was willing to spend more per month but wanted to keep my options open after 12 months hence limited to 12 months contract. Phone is continuous use with emails auto synced every 5 mins... It appears there are no 12 month contracts out there. Currently i pay more in 12 months than many who do in 18 months... :(
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Yeh, i'm not keen with 18 months or 24..Always had 12 months :)

There is some decent 18 month deals that where the cost doesn't rape you.

eddiewawa said:
you know that was what i used to think, end of the day the carriers need to cover the cost of the handset so, below 18 and 24 months options ive been offered plus 12 months:

12x
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hi spence, dont really get the 18 month bit? surely with the deal that i've got over 18 months, i'm actually paying less than the going sim free price for the DHD in the 1st place? :S

i mean, at the end of the day your right you pay for the handset its just how often do you want a new handset. i'm happy with 18months for now as
 
eddiewawa said:
hi spence, dont really get the 18 month bit? surely with the deal that i've got over 18 months, i'm actually paying less than the going sim free price for the DHD in the 1st place? :S

i mean, at the end of the day your right you pay for the handset its just how often do you want a new handset. i'm happy with 18months for now as
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grrrrrrrrrrrrrrrrr! I rang orange the day after the phones became available on various 3rd party sites to be told that they were expecting them first week in november and to call back.

checked the site daily for the coming soon phones and nothing.

this thread gave me some hope si ive just spoken to orange upgrades, basically to be told that they are out of stock, not doing any more back orders/waiting lists etc and that they didnt even know if they would get any more in now. i said i would probably cancel my contract and change networks - basically got told to do it, no sorry's nothing.

been with orange for about 10 years so pretty miffed!

wish id gone with a third party now - that'll teach me for being loyal!!!!
 
the waiting ois the worst isnt it

let us know whn u get it is it direct from orange?

i was a bit wary of getting it from them as they usually brand it
 
rjayne46 said:
grrrrrrrrrrrrrrrrr! I rang orange the day after the phones became available on various 3rd party sites to be told that they were expecting them first week in november and to call back.

checked the site daily for the coming soon phones and nothing.

this thread gave me some hope si ive just spoken to orange upgrades, basically to be told that they are out of stock, not doing any more back orders/waiting lists etc and that they didnt even know if they would get any more in now. i said i would probably cancel my contract and change networks - basically got told to do it, no sorry's nothing.

been with orange for about 10 years so pretty miffed!

wish id gone with a third party now - that'll teach me for being loyal!!!!
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ouch!...well all i can say is maybe call again and speak to someone else, th guy i got at orange upgrades was awesome. p.s. be sure to tell them you'll put ina good word via an email to their boss (as part of their performance management) but seriously remember not to take the mikey and demand
 
Just rang them again, spoke to the loyalty department this time. Totally different kettle of fish.

Apparently they had 100 in which were given to those who just happened to ring in on that day.

They had an email this morning so say that they were expecting a delivery soon and they have put me on the list - I will get a text within 10 working days to let me know they have it and then I call them to negotiate the line rental deals lol. If they dont get them within 10 days I get
 
gabbyevs said:
the waiting ois the worst isnt it

let us know whn u get it is it direct from orange?

i was a bit wary of getting it from them as they usually brand it
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yeah it'll be coming direct from orange and will let you all know if it has any of those bezel brandings i.e. that horrid orange stamp lol and any other surprises.

*keeps checking his emails to see if it's arrived* :p
 
rjayne46 said:
Just rang them again, spoke to the loyalty department this time. Totally different kettle of fish.

Apparently they had 100 in which were given to those who just happened to ring in on that day.

They had an email this morning so say that they were expecting a delivery soon and they have put me on the list - I will get a text within 10 working days to let me know they have it and then I call them to negotiate the line rental deals lol. If they dont get them within 10 days I get
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the problem with Orange is the left hand doesnt seem to know what the right hand is doing, annoying is an understatement. rang again yesterday, im stil on the back order list, not that the girl i was talking to knew when they would be arriving but did speel of something about soft tested handsets being sent out to ease the back log :eek:
 
omg and GOSH!!!! ok phone hasnt arrived today...why? basically the upgrades system isnt updated regularly so on the day, what stock they have shown isnt exactly true. so, called them today to find out when my phones hasnt arrived, only to discover they ran out of stock....grr....and they've already changed my account...within no new phone...think this might be another call this evening to complain a lil...see if i can get extra credit or summin lol cest la vie :)
 
darn it you SOAB you onthetacks lol :P meh, yeah loyalty certainly plays a big part in it, but good grief that is an amazing deal considering thats only
 
Yes I thought they had been a bit over generous and the cost of the phone isn't even going to get covered by the contract! Not complaining tho!!! Apparently I had clocked up a lot of bonus/loyalty points over the years or something.... Hope everyone else gets the deal they want and gets their phone soon. You'll love it!
 
Cheers for that ott,was kinda worried they might wreck it before it got to us lol I know I'm just being an I'mpatient Nat hehe will wait till next week,common hero last me till then! Peace!
 
Simon51 said:
hi guys, been browsing these forums for a few weeks now keeping up to date with the latest news on this phone.

is loyalty department a fancy name for retentions?
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nah, basically upgrades and retentions are the only depts you ever get to talk when your a current customer. loyalty usually helps current customers get a better deal, since they're loyal customers who've spent hard earned money with orange. now, its not always the case and for some odd reason it depends on the discretionary practice of the person picking the call up (as experienced with rjayne)

*so use loyalty as a leverage.
*if you only use 50mins a month on calls, you dont need 600, so be sure to get the orange rep to find tariffs to match your exact needs, you'll find dropping the mins then gets you free mms, unlimited landline calls etc etc
*dont go in all aggressive, be sure to pick up the orange reps name and be pally, peeving him/her off will not help your cause.
*if you dont ask, you dont get. try and push more and more freebies, its how i got a free mobile broadband dongle lol

hope this helps anyone calling in with orange, majority of the guys & gals are like you and me, so be nice, most of the time they cant help it.

if the upgrades dont work, then wait till 30days left on your contract and go through retentions, usually they have more power to offer you better deals than the upgrade dept. again follow the basic rules and good luck :)
 
eddiewawa did orange say they were going to text you when the stock came in as well, or just the courier.

I phoned for my upgrade on wednesday, and the lady said I would get a text when they came back into stock
 
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