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Help DROID Incredible random restart/reboot problem

Mine's done it twice that I can remember, but they were at least a couple weeks apart, so I don't consider them anything but occasional glitches at this point.
 
My phone can go a week without rebooting. Then it might reboot twice in one day. It's very weird but still an occasional random event that always happens in low signal areas. People have exchanged phones and the problem still occurred. I think a future software update will fix it. I filed a trouble ticket and they had a bulletin in their system with this exact issue. I was able to get Verizon to mark my account so I can exchange the phone outside of the 30 day limit if necessary. I'll wait for the softeare update and see.
 
INTREPID-NY said:
Please let us know what happens if you replace the phone!
Click to expand...
I can't remember exactly when i ordered my phone but it was some time during the week of May 24. I just recieved my replacement yesterday, June 11. So far, I have not had a random reboot. As I said before in one of my previous posts, one my old phone, when I did a factory reset, the random reboots did not start until the next day. If I can get through this day without a reboot, then I think I can be pretty sure that at least I will not be getting reboots every half hour like before. Hopefully I wont even get reboots 2 or 3 times a week like most people. I'll let you guys know at the end of the day.
 
Mine is rebooting about twice a week. It was only rebooting after using flash player or listening to Pandora in weak signal areas, but now, it is doing it while asleep. I won't be able to get a replacement to test since I picked it up on release day.
 
Random rebooting is not acceptable. Go to Verizon and demand a replacement. If phones aren't available demand another phone to use. Why would you live with a constanly rebooting phone for more than a day? You are paying half a car payment a month for phone service, there's no reason to accept inferior service. Don't allow yourself to be part of the sheeple herd.

Sent from my Droid using Tapatalk
 
My original Dinc would random reboot, also had a bad speaker. My new one doesnt random reboot and the speaker works, but the camera freezes up. Guess i cant win heh
 
Are most phones rebooting "right out of the box" or is it happening after a while? I had my phone for over two weeks before I started getting the rebooting. Even then, it started as once every couple days and became progressively worse and is now slightly better, though still happening. Is this the same with others? This is why I'm hoping it's a software issue that will eventually be corrected (hopefully sooner rather than later) rather than hardware - especially since I'm past 30 days.
 
I live near Cleveland, OH, and have the random reboots on my DI. Phone will reboot itself sometimes a dozen times per day, whether I'm using it at the time or not. Has done this since I first got it in April, though it has gotten worse as time has gone by. I thought it was signal related due to the fact that the reboots predominantly happen at/around where I work, and almost never at my apartment, so I did a little test. While at home, I wrapped the phone in aluminum foil, then stuck it in my mini-fridge (which was not plugged in) to kill the signal. Left it in there for 15 minutes, then took it out and checked SystemPanel to see if the phone had rebooted, and to my surprise, it had not. So now I don't know what to think.

I have taken it to Verizon numerous times, the first two times I was told "this is a known issue and we're working on a resolution", the last time I went they offered to ship me a new phone. It should be here today or Monday. I really hope to get a good unit, as I want to like this phone. However, if the new one exhibits bad/buggy behavior (camera freeze, reboots, etc) I intend to have Verizon replace it with a different smartphone (likely a moto droid). Yes I'm outside my 30 days, but Verizon loses nothing by shipping HTC their dud phones back (they get reimbursed from manufacturer on defective product), giving me a different phone, and keeping my business.

I was very excited to get this phone a couple months ago. Now I have very serious doubts about its quality, and HTC's QC methods. If everyone who had a real problem with their DI returned it to Verizon for a model from a different manufacturer, that would at least send a clear message to HTC that we refuse to pay hard-earned money to be their beta testers. I understand being on the "bleeding edge," and excuses can be made until the sun goes down for why "this is the way it is," but nothing with the number of problems this phone has should ever ship to a paying customer.

As it stands (you can see the now-cliche pun coming), the only thing Incredible about this phone is that people are keeping defective ones. If you bought a new computer, and the keys on the keyboard stuck, and the webcam froze up, and it randomly shut itself down, would you keep it just because 30 days had gone by and the manufacturer told you "we're working on a fix?"

I know, kind of rant-y for my first post, but I think you can understand my frustration, and frankly this sort of ship-it-before-it-really-works business practice is unacceptable. Just because all the other companies are doing it doesn't make it right.
 
Last week my phone started doing a cycle of reboots on my way home from work. It wouldnt even get past the "HTC screens" and was really HOT. I had to pull the battery out and get it cool down before it would even power on. I had it in my purse on my way home and wasn't even using it at the time.

Now it's starting to randomly reboot every couple of days. This time it gets back to the main screen and works fine after that. I called Verizon this morning and they recommended a "hard reset" and they are going to call me Monday to see if that helps. If not, they recommended a replacement. I bought my phone the day it came out. He didnt mention any hassles about getting replaced. I wonder if that's going to come later since I'm out of my 30 days.

I love my phone but I have a feeling if I dont get THIS phone replaced the reboots are going to start becoming more frequent. :confused:
 
Had my phone since launch day. Didn't have any random reboots until I started taking a different route to work last week. Oddly enough, my phone reboots automatically each time I pass the same spot on the way to work and back! I found this very odd, but it supports the notion that it has to do with cell tower switching.

Just tested this out at lunch time, and sure enough, rebooted on my way out to lunch, and rebooted again on my way back at the SAME SPOT!

I hope Verizon fixes this soon. I've tried *228 several times since it started and I don't think it fixes it.
 
I've had my replacement for a while now. I feel like its safe to say that my issue was fixed with the replacement. I got the extended warranty with my new phone just in case.
 
I have had my DI for just over 5 weeks now and this week it started randomly rebooting, AND, it will just power off and not power back on until I pull the battery. I did just install a ton of new apps and was getting force closes, so I assumed the apps were causing the issue. But even after a factory reset, I am still getting reboots and complete power-offs requiring a battery pull. The phone worked flawlessly for the first 4 weeks I had it, then all-the-sudden this starts.

I am an electrical engineer and by nature I look for and find connections between why things do what they do. But in this situation, I cannot find any connection to the random shutdowns and reboots. The only thing I had done differently right before this started to happened was setup an account with google check out, and I purchased Auto Task Killer.

I have not moved or gone to a different place, So the tower switching does not apply here. I am in the same house and Work building I have been in since purchasing the phone.

I live in Washington state, so I cannot be part of the "North Carolina Issue".

Very weird, Verizon is sending me a replacement. I will update on when i get it.

(phone rebooted 2 times while writing this, then completely shutoff, requiring a battery pull to turn back on)
 
update

Not sure if this helps anyone, but...

I set my screen time out to 30 min and have been touching the screen at least once during that time to make sure it wont shut off, and so far I have not had a reboot, or a shutdown.

The problem seems to come from the phone going into standby and not being able to come back out.

That still doesn't address the random reboot tho.
 
So another update. After setting the phone to 30 min time out, i had not had a problem at all. 5 min ago i sent a text message that included a picture, after sending the phone went black, and I had to pull the battery to get it turned back on.

I have 1 to 2 bars of service in the house. Maybe the reboot/shutdown is related to the radio stack
 
Other people have reported this problem in the forum. In all cases, the phone was defective and needed to be replaced. As you said, this is not the occasional random reboot problem.
 
I reboot in the exact same place each time, my in-laws house in Baldwin Park, CA.

Never had a reboot anywhere else I've driven, just in BP. I go there tomorrow, so we'll see if it happens again.
 
Yes, it's believed to be a phone - tower interaction issue. Ultimately, it's not the tower's fault. No phone should ever reboot because of a cell tower (whether that be low signal, cell switching, or the like). This is a bug with the phone that hopefully will be fixed soon. Reports say they are working on a software patch that will be pushed to your phone.

If you are having the random reboot problem call verizon and insist on creating a Trouble Ticket.

Try this First:

SPECIAL UNPUBLISHED VERIZON NETWORK REPAIR BUREAU
866-298-5373

Alternate Contact Info

(800) 922-0204
Monday-Sunday 6am-11pm

Required Prompt Responses: Enter your Cell #, Select 3 (tech support), In your own words, say what your problem is : SAY NOTHING!!!!! and wait for choices, Select 4 (smart phones) , Select 2 (Other Smart Phones), enter account password. You will be connected to the correct person.

Also email HTC here:
http://www.htc.com/us/support/e-mail

suremeansyes said:
I reboot in the exact same place each time, my in-laws house in Baldwin Park, CA.

Never had a reboot anywhere else I've driven, just in BP. I go there tomorrow, so we'll see if it happens again.
Click to expand...
 
Update again... heh

phone just rebooted as it was sitting on my desk, had been on for quite a few hours. I got a text message, i read it, i pressed the "back" key.. and it shut off.

while i agree that its a hardware problem, what would cause it to start 5 weeks later after having been running flawlessly prior.
 
This has happened a few times to me.......my phone automatically turns off and on. I thought that I had a defective phone (maybe I do) but it happened to a friend of mine within minutes of it happening to me while we were in the same place. The times that it has happened to me has I have been in the same area which is a very poor coverage area. Is there an explanation for why this is happening? Thanks
 
Maybe your phone was playing peek-a-boo with your friend's phone....J/K,...that's weird that it happened to both phones around the same time. Did you two compare running apps and see if one of them could be the culprit?
 
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