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Dust under the screen

S

surfboard3r

Member
I literally got my phone at 430 today and three hours later i already have a bright white spec of dust under my screen, it really sucks, i just thought everyone would want to know... haha any suggestions?
 
If you call 800-922-0204 and tell the customer service representative that you believe your unit is faulty because the screen is letting dust under it, they will ship you out a replacement unit and you can keep the one you have until you receive the replacement in the mail. Should only take a day or two to receive and ship the defective one back in the box with a pre-paid label.
 
So far, this has been an issue with: every blackberry, HTC eris, and the iphone. I don't understand why it is so hard to seal off a screen?
 
Not a good sign. Let's recap for a moment:

HTC Hero for Sprint - numerous units had dust under screen after use
HTC Eris - numerous units had dust under the screen after use
HTC Incredible - ... please no!
 
I dont have a spec of dust under my Eris screen and I have been carrying it naked in my pockets for the past 4 months. I would get it exchanged or at least try to blow the dust out first with one of those canned air sprays.
 
5thElement said:
I dont have a spec of dust under my Eris screen and I have been carrying it naked in my pockets for the past 4 months. I would get it exchanged or at least try to blow the dust out first with one of those canned air sprays.
Click to expand...

I wouldn't try blowing...as people that did it with the storms, made it way worse...but HTC may be built a little different...I would replace. :(

EDIT: Is there a big gap around the screen?
 

How about this for screen issues.:eek: That's my Dad's phone with the pink hue sitting next to my phone with a properly white screen.:(:mad:
 
Yes, dust under my screen too. Just one piece, but still. My friend had this problem with his Iphone, they replaced his no problem. Im going instore to see if they will do anything about it.
 
Wow, I'm glad I found this thread. I thought I was the only one, haha! Right out of the box my Incredible had two pieces of dust/lint under the screen. I'm anal as it is, but it's unacceptable and noticeable while browsing and doing things where I stare at the screen.

I called 611 and they sent me a new phone immediately. I will be receiving it on Monday.
 
get it replaced no doubt before it gets worst and you try and they blame it on you. had a storm 2 with a mess load of dust in between the digitizer and the lcd screen took it up there they said how many times have you dropped it?( the phone had been dropped from the previous owner.) took the phone apart and seen the the digitizer is double sided taped onto the lcd screen. started to take it up there and ask them how dirt getting in between the 2 is my fault when it supposed to be sealed? point of the story is REPLACE IT.
 
every phone i have ever had has gotten a bit of dust under the screen, my Incredible as well. It has a TINY amount that 99.9% of the population would never see, but I do! If it gets any worse in the next few days i'll exchange it, but right now I think i'd be looked at like I have 3 heads trying to convince the CSR's that I need a new phone because of it.

Where are you guys seeing the dust, mine is towards the top of the phone, i'm guessing it's getting in near the earpiece.
 
How does one know if it's dust under their screen? I have this mark on mine and I've run my finger over it and couldn't feel a thing. It is white, could it be dust?
 
I came from an HTC Hero on Sprint plagued by this but so far the reports seem promising in that people who have dust under the screen have it out of the box. Once we get people developing dust under the screen after a few weeks of use, that'll have me worried.

We need to find the entry point for the dust so can figure out a solution. I have the VZ silicone case on mine so I hope that blocks the dust from getting in at the edges.
 
A ton of touchscreen smartphones seem to have this problem. I think it would happen far less often if the touchscreen was a separate piece of glass from the earpiece as that is where most of it is coming from I imagine.
 
I received the phone last week and have dust in the bottom left corner, will Verizon say that it isn't a good enough reason to return it or can I make a case out of it?

Thanks appreciate it.
 
I have a dust spec in the bottom left of my screen as well. Its not noticeable when the screen is on of course but still annoying to know its there.
 
Could someone take a pic of this please? I keep hearing about it, but never seen a pic (No reason really, just my own curiosity..)
 
jprow507 said:
I have a dust spec in the bottom left of my screen as well. Its not noticeable when the screen is on of course but still annoying to know its there.
Click to expand...
Bottom left seems to indicate the point of entry would be the microUSB connector. Interesting.
 
I have dust in my camera lens. If the store helps you let me know. This is exactly what I was told

1. Since I ordered it online, they arent supposed to swap it out instore
2. That its a not a big deal, and I should just live with it
3. That since they had no used devices they didnt know if they even could. I told him they cant base their warranty policy on the assumption they will have used devices. He then told me I had 2 options
a. I could order a new phone and return this one. He told me I would have to pay retail for it, but it would be credited back to my account in 90 days. I told him I would never do this, its their problem not mine
b. I could get the floor model phone. Theyre out of stock, so it would be 2 weeks until they could replace it. I looked at the phone and saw how gross it was and said no.

I Email Verizon, and they basically said they would send a shipping label out and to expect to not have a phone for 2 weeks.
Im trying a new store
 
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