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My Life Working At A Cell Phone Store

Remordere

Android Enthusiast
I just want to share some of my stories to about working in a cell phone store. Some, I'm sure , can relate to my tales (especially about customers). Some will know how's it like working in retail.

Dialog in the stories have been translated to English for your convenience :)

The first story I'm going to tell happened two days after I started working there. This lady comes in with a Nokia phone.

:)Yes, ma'am?
:confused:My phone suddenly got wet, now it won't turn on.Can you fix it
:)Sure ma'am, let me check the phone.Did you try to dry it?
:confused:Yes, but the microwave didn't do anything. It still won't work.
:eek:Microwave?

Apparently, she her phone got wet while at work. She thought drying it at the microwave is a good idea at the time.

---------

While I was cleaning the store, the garbage can got full, so spotting a spare iPhone 4 box, I put all the trash in it and put it on the side of counter to throw away later. Here comes Mr. Gangstah, (you know those hip ganster wannabees with the pants almost at the knees). I saw this guy looking at me, then the iPhone box at the counter. I dismiss it when a customer came in. While I was talking to my co-worker, Mr. Gangstah inched closer to the right of the counter and suddenly snatched the iPhone 4 box. The guy sped off, tripping may I add, because of his pants.

Co-worker: Did that guy just steal our trash?

Can't wait to see the look on his face when he opens the box and find leftover food and candy wrappers :D

---------

Another Cell Phone thief fail.

One of our family friends recently got his phone stolen.Because of his job (a cop) he needs a new phone, so I hooked him up with one. A couple of hours later, this customer came in, asking to sell us his phone. When I checked it, it was my friends phone! I know because, not only being the same model and color, but it has the PNP (Phlippine National Police) sticker on the back plate . I said to the guy, I'll check it out and secretly texted my friend on the stolen phone.

"This is Remy, get to the shop. This guy is selling your stolen phone."

I kept the guy busy, talking about exchanging it for a even better phone, until the police arrive.(It was only a couple blocks away)

I noticed the police car parked outside and said to the guy.

"Sir, you do know you stole this phone right? Even worse a cop's phone."

He panicked and run outside straight into the cops waiting.

My friend got his phone back and the moron got sent to jail.

---------
Man came in with his iPhone

:confused:Excuse me, my iPhone won't turn on.
:)*Asking routine questions then...*When was the last time you charge it?
:confused:I though this is an iPhone. You still need to charge it?

--------
Man and son came in.
:mad:I bought this phone and it has cracks on it! I want a new one!
:)Sir, this is a huge crack. This type of crack can only be done by the phone being dropped.
:mad:Well I certainly did not drop it! Your store must've damage it before you sell it to me.
:)Before any purchase is done, we check the phones and show it to the customer.You would've seen this crack the first time it was sold to you.
:mad:I wasn't shown this phone, only the box!
:)Sir, I was the one who attended to you. I assure you I showed you the phone and it was scratch free.
Man's son: Papa, you dropped the phone down the stairs, remember?
:) *smile wide*

The man hurriedly left the store,embarrased and earned himself a ban.

---------

That's all for now, I'll post some more when something good happens. Share your own stories too.
 
I too work in a cell phone store (verizon) and some of the questions we get are utterly ridiculous.

one day after the iPhone announcement i had a customer demanding for an iphone. I explain to them that its not available yet and they will need to wait to pre order it if they are interested. They then proceed to berate me because they saw on Fox news that verizon has the iphone and therefor its available everywhere. After trying to explain to them that its not the case they called the police because we are falsly advertising. Police show up and the person got arrested for disturbing the peace as well as under the influence. Apparently they were stoned off their rocker.
 
I like the iPhone charging story. Reminds me of an old tech support story where the person could not get the PC to work. It turns out there was a power outage and there was no power to the whole building. The person thought the computer should still work since the phone (on which he was speaking to tech support) still worked.
 
nice ones Remordere :) Those little stories put a smile on my face. So many *fails* Keep the stories coming!!! lol.
 
Lol those stories are great!! I've got one. I like your little faces to tell who's who so I'm gonna steal it =D

This was when I was working at Radio Shack. I opened the store in the morning, and it was just myself and one other girl working at the time. An elderly woman walked into the store...

:) Good morning, ma'am. How can I help you?
:mad: Where are all the men?
:) Ma'am it's just myself and Karissa here this morning, what can I help you with?
:mad: You can't help me, you're a girl. When are the men going to be here?
:) Ma'am I assure you I receive the same training the men do. What can I help you with?
:mad: Fine, but you're NOT going to be able to help me. My son looked at this and he wasn't even able to figure it out. I bought this phone here a few days ago and it is not working...

The woman puts her phone on the counter. It was a standard, basic wall telephone. No buttons on the base, just numbers on the handset when you pick it up. I turned the phone over and noticed that the plug that goes from the wall into the back of the phone wasn't in all the way. The plug goes in on an angle and the cord was straight in, so it stayed in place but wasn't actually plugged in. I corrected it and handed the phone back to the woman...

:) There you go, ma'am, it will work now.
:mad: No it won't.
:) Yes, I assure you, it will.
:mad: No it won't. (She precedes to go on a ramble about how difficult it is for her to get to the mall... bus schedules... blah blah blah)
:mad: When I get home and this doesn't work I'm going to call you and you better send a man out to fix it for me.

...I never heard from or saw the woman again :rolleyes:
 
funny...

ma'am.. I am sure i will hear it.. if it dont work.
but I would appreciate it... if you let me know.. if it does work.
 
How often do we see posts about "the idiots at _______ (Verizon, TMO, ATT, Sprint, etc.)"? And yes, there are likely to be "idiots at _____" everywhere.

But not everyone who works in a cell phone store is an idiot and it's good to take time to think about the kinds of things they have to deal with on a daily basis as well.

Thanks Remordere.
 
Good stuff!

I will give you mine about store employees and myself at the same time.

1) Went to get phone on release day. Was very cold. We stood outside for like 2 hours. A store employee came out to take our names so they could facilitate orders faster. I was like 4th in line. They called everyone's name but mine. I went in and told them they didn't call my name. They sent me to the tech service area instead of the sales area.
Long story short. I told them my name was Bill and the name on the account was William. They treated me like a friggen convict. I was dressed in medical scrubs with my name on top and the name of my business on the other side.
They couldn't figure out for the life of them that Bill is short for William and that is a VERY common thing here in the States.
I know you have to be careful about these things but.............. my God!

2) Went in to return a phone cover because it wore out in very short order. I bought it at the same store and they gave me grief about not having the original box. I went home and had it by sheer luck. While giving me the new cover the SAME sales rep asked me if I wanted him to throw the box away. I just glared at him!! Friggen idiots!
 
1.. it is crazy... how simple things you think are simple .. others dont know. Bill/William is very common sense.. to me too.

2. LOL
 
They couldn't figure out for the life of them that Bill is short for William and that is a VERY common thing here in the States.

This was in the US? It's not like my colleague whose name is Honza, but it says Jan on his driver's licence. He was originally from the Czech Republic.
 
Not only in the U.S. but in the South where "Billy Bobs" are rampant ;)

Just a corporate thing I guess but sometimes common sense should prevail over corporate crap.
 
I work in the Service Department at a car dealership and have been in this business for years. You would be enthralled by the idiotic nature of different people.
 
I imagine you get people who try to do their own upgrades/service that screw their cars up worse than before?
 
OK. Here goes.
Patient: I can't see out of my new glasses.
Me: Ok, let's see what is wrong. Read the smallest line you can read with those glasses.
Patient: EVOTZ2 (bottom line).
Me: You see fine. What is the problem.
Patient: If I raise my head a look thru the botttom everything gets blurry far away.
Me: Uh..................you do know you have B I F O C A L S??

Or this one:
Me: Read the smallest line that you can read.
Patient: I can't read the smallest line.
Just gets worse after that point....trust me ;)
 
best computer related issue ive had was an old lady who called in saying her computer wouldnt power on, so get to her house. ask where the computer is and she show me a monitor, only a monitor. she thought that was all she needed.
 
You know the monitor IS the computer, right?

What was that one video that made it's rounds about a guy having computer problems and then beat the crap out of his monitor? Yup, that fixed it.
 
I imagine you get people who try to do their own upgrades/service that screw their cars up worse than before?

You can't imagine the hilarity. In this day and age with computers and technology that consumers really have no idea about it's quiet common for my gravy work to come from some other shop's failure. Although it's risky at the same time.

You know the monitor IS the computer, right?

What was that one video that made it's rounds about a guy having computer problems and then beat the crap out of his monitor? Yup, that fixed it.

There are so many hilarioius videos out there that have pissed off people @ work and on computers who share their rage with the monitors/copy machines/ect ect..
 
Just another one today

I just visited the store to bring my co-worker breakfast on the way to school. The moment I open the door, I heard this guy's booming voice.

"YOU'RE RIPPING ME OFF!!!"

This guy is holding a phone about his head, and in seems like he is going to throw it at my other co-worker's head.

I went there and try to see what happened
:)What seems to be the problem here?
:mad:What kind of store are you running here? You people are ripping me off!
:)How are we "ripping you off?"
:mad:I bought this phone here years ago and I want to sell it! I paid 52000 for this and now they can only give me 10000 for it!

If I could bang my head at my desk I would. Not only that this man (looking about late 30s) doesn't know what is depreciation of value. I had to explain to him that things especially electronics depreciates it price with time. But he still argues that we are ripping them off and he will call the cops.

Then he did call the cops and the cops just laugh at his story and escorted him out of the store.
 
lucky that you even have custoemrs. were getting a snow storm up here so ive only seen one person enter the store all day. (been here 5 hours)
 
I too work in a cell phone store (verizon) and some of the questions we get are utterly ridiculous.

one day after the iPhone announcement i had a customer demanding for an iphone. I explain to them that its not available yet and they will need to wait to pre order it if they are interested. They then proceed to berate me because they saw on Fox news that verizon has the iphone and therefor its available everywhere. After trying to explain to them that its not the case they called the police because we are falsly advertising. Police show up and the person got arrested for disturbing the peace as well as under the influence. Apparently they were stoned off their rocker.

well I can sympathize with the man... it was Fox ;)
 
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