I know that folks had been talking earlier about getting perks or concessions but my experience a few minutes ago was brutal. Both the retentions rep and his manager hardballed me and offered nothing, no $10 credit of 4G, no $70 loyalty credit, in fact the retentions manager said that the $70 loyalty credit didn't even exist any more. At the end the manager just politely hung up on me. . . damn she was cold! I've been with Sprint almost 13 years and over 8 years with my current account and it was as though I'd only been there a year.
I've worked retentions before but this was brutal. Maybe Sprint is seeing such a high demand for the phone that they've told retentions to back off the concessions?
My question is how many times can you call retentions and try someone else before they just say I see from your records that this is the umpteen time you've called to leave Sprint in a week?
I've worked retentions before but this was brutal. Maybe Sprint is seeing such a high demand for the phone that they've told retentions to back off the concessions?My question is how many times can you call retentions and try someone else before they just say I see from your records that this is the umpteen time you've called to leave Sprint in a week?
