***Official HTC Incredible Thread***

[Dustinmj]

Completely false! I've visited now 3 local VZW stores and all of them had the Incredible behind the counter to play with, if you asked. All 3 tho had the rep kinda stand there with you or close by, I guess so you don't make a mad dash outta the store.. LOL.. Luckily at one of the stores, the rep got called to help someone so I was by myself for almost 5mins with it.. Ahhh, <drool>.. haha...

It looks like it just depends on the store manager/employee's. ALL of the VZW stores have them in stock now, just different quantities. So, it's complete BS that they say they can't bring it out or else they will get fired. Pa-leeze... morons

Yeah, just letting you know what my experience was... sure wasn't for lack of trying. I was talking to the guy for a good 10 minutes and there was nobody else in the store (1 minute after they opened).

 

[mike1650]

Just so you guys know, pre-orders in the store are official and you can go to any corporate VZW and get one reserved. They are held for two days after launch (not that anyone here will get there after 7:01am anyway haha) and all of the stores will open an hour early.

As far as having your package left at your door if you're not there to sign for it... even though Fedex might say they can't, it's at the discretion of the carrier. You can just leave a note taped on the door asking them to leave the package and write your name and sign it and they will leave it if it's a quiet area.

I am sure this is wrong. Verizon wants someone to sign for it. The door tag might work for other orders on Fedex but not VZ. A Fedex guy posted that somewhere on here earlier.

 

[Ender11]

I agree with you completely. I was just sayin'. I do not think we are stuck with 2.1. I just hope it doesn't take 4+ months after 2.2 is released to get it. I still cannot wait to just get an Android phone. I will be happy with the OS for AWHILE. Heck, I wont even know how to use it at first

LOL! Me too. This will be my first smartphone/android phone/HTC phone. Can't flippin wait.

 

[Ender11]

I am sure this is wrong. Verizon wants someone to sign for it. The door tag might work for other orders on Fedex but not VZ. A Fedex guy posted that somewhere on here earlier.

My brother used to drive for FedEx and he told me that he NEVER would have accepted a note and signature left on the door. A signature is required to be in person. Some may get away with this, but my brother said it could have cost him his job and wasn't worth it. Especially since he drove a route that was contracted out by FedEx to a subcontractor. FedEx is ruthless with subcontractor drivers.

 

[CaptJager]

I don't mean to argue but my order is a 327380*** I pre-ordered @ 10:30 on the 18th and I don't have my shipping confirmation email yet.

I just think that your "method" is not accurate. no offence. though I wish it was.

The Moose

My number is the same and I just got my Shipping Confirmation and tracking number. The email was about 10 min before the change on the Verizon site, so hang in there.

 

[viperboy]

Completely false! I've visited now 3 local VZW stores and all of them had the Incredible behind the counter to play with, if you asked. All 3 tho had the rep kinda stand there with you or close by, I guess so you don't make a mad dash outta the store.. LOL.. Luckily at one of the stores, the rep got called to help someone so I was by myself for almost 5mins with it.. Ahhh, <drool>.. haha...

It looks like it just depends on the store manager/employee's. ALL of the VZW stores have them in stock now, just different quantities. So, it's complete BS that they say they can't bring it out or else they will get fired. Pa-leeze... morons

There can be major problems if you show the phone early. However, most places don't care and my store there have been people showing the phone to customers if they want to pre-order.

I don't mean to argue but my order is a 327380*** I pre-ordered @ 10:30 on the 18th and I don't have my shipping confirmation email yet.

I just think that your "method" is not accurate. no offence. though I wish it was.

The Moose

I need to ask a n00b question even though I work for VzW how did you guys get your order numbers? Email I presume, correct? I pre-ordered mine on the 19th, but got no confirmation email or anything. Could just be because I have an employee account.

 

[Always]

In case anyone is trying to figure out their Incredible status:

I ordered mine on 4/19, and mine now says

Order Status: Your order has been processed. You should receive your order within 2 - 3 business days.

No tracking number/shipping confirmation e-mail yet though!

 

[Stevo_Cali]

Hi everyone. I have an iPhone 3G and am ready to switch to Incredible. I am thinking about ordering today to take advantage of free activation (which ends today) but am having last minute second thoughts because I've not seen and used the phone in person. I have a couple of questions:
I'll really appreciate any help I can get on this. Thanks much.

I think that pictures, and especially video, can best speak to your questions and concerns, while giving you the best idea possible of the actual performance, without actually having one in your hand.

The Evergreen thread:
http://androidforums.com/htc-incredible/53623-htc-incredible-specs-evergreen.html
has pictures and links to a lot of video reviews (both official and unofficial) that will really show the performance of the phone and the OS.

I think if you watch a handful of those, you'll be able to make a very good decision about whether or not this is the phone for you.

Enjoy!

 

[XxICEMAN720xX]

I am sure this is wrong. Verizon wants someone to sign for it. The door tag might work for other orders on Fedex but not VZ. A Fedex guy posted that somewhere on here earlier.

I know people like to keep their jobs, but viper is right, it is up to the FedEx driver.

I live in a rural area, and they get upset having to make so many unsuccessful trips to the middle of no-where, and if I leave a note for them, its 50/50 chance they leave it for me at the door, even when signature required; so it totally depends on the driver and him being willing to risk his job...

 

[viperboy]

In case anyone is trying to figure out their Incredible status:

I ordered mine on 4/19, and mine now says

Order Status: Your order has been processed. You should receive your order within 2 - 3 business days.

No tracking number/shipping confirmation e-mail yet though!

Where are you seeing this status?

 

[vzwuser76]

I just called into VZW to find out what they are requiring for signature and about the microsd card. They require Direct Signature for residential addresses, ie no neighbor or building manager. She said the microsd will be in with the package, the offer only meant that it will only be offered in the first batch of devices. But I had to show her where it said about the card so take that with a grain of salt.
I also asked her if she could now see my order since it has been processed. She said it hadn't actually been processed and would be on the 27th. She said no orders will be processed until the 27th. I mentioned that some of the people on this forum had already gotten shipping notices for their order and she told me I was incorrect, no shipping notices have been issued by Verizon because the phone is not available yet. I'm not really stressing about getting it before the 29th, but this is exactly the problem I have with them. Either she is correct and you guys shopped your shipping notices, or it's just another case of them being less informed than their customers.
And before I get flamed on why I called into to ask about the order, I called in about the signature and sd card. I just figured I'd see if the CSRs could now see the order in their system.

 

[Always]

Where are you seeing this status?

On the Verizon Wireless Order Status page. The page you get to by putting in your order number and last name.

This wording is new to me since it always used to say something about my order availability being confirmed or processed. lol. I only read it clearly once and only looked for new words whenever I checked.

 

[tco05]

I'm order no. 32743XXXX and I'm still at the "Your order is awaiting approval or phone availability. Please check back in a few days" stage.

 

[vzwuser76]

Where are you seeing this status?

The link came with your confirmation email. Here it is below:

Check Your Status - Verizon Wireless

 

[maverick96]

I just called into VZW to find out what they are requiring for signature and about the microsd card. They require Direct Signature for residential addresses, ie no neighbor or building manager. She said the microsd will be in with the package, the offer only meant that it will only be offered in the first batch of devices. But I had to show her where it said about the card so take that with a grain of salt.
I also asked her if she could now see my order since it has been processed. She said it hadn't actually been processed and would be on the 27th. She said no orders will be processed until the 27th. I mentioned that some of the people on this forum had already gotten shipping notices for their order and she told me I was incorrect, no shipping notices have been issued by Verizon because the phone is not available yet. I'm not really stressing about getting it before the 29th, but this is exactly the problem I have with them. Either she is correct and you guys shopped your shipping notices, or it's just another case of them being less informed than their customers.
And before I get flamed on why I called into to ask about the order, I called in about the signature and sd card. I just figured I'd see if the CSRs could now see the order in their system.

Well just goes to show that not all CSR or store reps know what they are talking about as many of us have tracking numbers as well as orders that have already been processed.

 

[rob316]

Received the following email from V. Can't wait to get my hands on all the goodness the Incredible is. First Time poster, I already love this forum.

Your order has been received, processed and shipped. Your reference number is 32XXXXX46

User Name: Not Available

Shipping Details
Shipper Name: FEDEX
Shipper URL: FedEx Tracking - FedEx Shipping - FedEx Web Site
Mobile Number Account Number ESN Shipping Tracking #
XXX-XXX-XXXX1A1000013XXXXXXXXXXX620305
Order: 00096XXXX
Location: D463XXX

Upon receipt of your phone, please call *228, and follow the prompts, selecting Option 1 when announced. This is a free call that will ensure you have the correct information programmed into your phone. Then, please place a call to ensure your phone is functioning. Following these two procedures, if you need assistance, you can reach our customer service team at 800-922-0204, Monday - Friday, 8:00 am to 9:00 pm, Eastern. Our coordinators will be happy to assist you in activating your phone.

 

[viperboy]

Never got an order number yet. I thought some people said they were checking it without an order number. I have to call in and have them look for it, our accounts aren't accessible in any stores. They can't find an order number.

Now I know what you guys have to go through

 

[vzwuser76]

Never got an order number yet. I thought some people said they were checking it without an order number. I have to call in and have them look for it, our accounts aren't accessible in any stores. They can't find an order number.

Now I know what you guys have to go through

If you didn't get a confirmation email you're gonna probably have to wait until tomorrow and call internet sales because *611 won't have any info until it is processed. At least that's what I got outta the earlier posts on here.

 

[Ender11]

I'm order no. 32743XXXX and I'm still at the "Your order is awaiting approval or phone availability. Please check back in a few days" stage.

http://androidforums.com/htc-incredible/67387-1st-6-conf-date-ordered-order-status-13.html

It's much easier to follow that topic here. You can see which numbers just ahead of you have been processed.

 

[anabsa]

I just called into VZW to find out what they are requiring for signature and about the microsd card. They require Direct Signature for residential addresses, ie no neighbor or building manager. She said the microsd will be in with the package, the offer only meant that it will only be offered in the first batch of devices. But I had to show her where it said about the card so take that with a grain of salt.
I also asked her if she could now see my order since it has been processed. She said it hadn't actually been processed and would be on the 27th. She said no orders will be processed until the 27th. I mentioned that some of the people on this forum had already gotten shipping notices for their order and she told me I was incorrect, no shipping notices have been issued by Verizon because the phone is not available yet. I'm not really stressing about getting it before the 29th, but this is exactly the problem I have with them. Either she is correct and you guys shopped your shipping notices, or it's just another case of them being less informed than their customers.
And before I get flamed on why I called into to ask about the order, I called in about the signature and sd card. I just figured I'd see if the CSRs could now see the order in their system.

I think its time that some people realize that the notice where "this call might be recorded..." - yes your call will be recorded, not might. How long they keep it on file is a different question. Having worked at a call center once I can understand that. More than likely they can only give out specific information. Anything else there is a chance they will get in deep shit, especially if that is the random call selected for QA review. While training for when I worked at a call center, the QA guy loaded up a couple calls to demonstate how they critique them. We were told never to get into discussions about outsourced tech support. Guess what happened on the call he brought up? There was a tech discussing it after a customer asked about it (we were clear to say the area we were at, Chesapeake Virginia) but no bad mouthing and such. The people at the top of the company spent time listening to calls, and one of them had on office right behind me... If I had not been told about it before hand, I would have been a bit shocked.

But I am no longer at that place, and am back in Nebraska. It was a great place to work at. I just thought I might share a thought on why they aren't saying much of anything usefull.

 

[vzwuser76]

so i received mine a couple days ago... anyone have any questions?

Did yours come with a 2gb microsd card. They added that to the package contents section of the Incredible page on Verizon's site I think on Tuesday.

 

[PaulAndroidMan]

so i received mine a couple days ago... anyone have any questions?

I'll take you up on that offer.

How visible are the dots on the screen? When I say dots, I am referring to the touch capactive dots that pick up for your finger touches. They are arranged in a grid. If you haven't noticed them on this or previous phones, you won't know what I am talking about.

 

[fns1]

Received the following email from V. Can't wait to get my hands on all the goodness the Incredible is. First Time poster, I already love this forum.

Your order has been received, processed and shipped. Your reference number is 32XXXXX46

User Name: Not Available

Shipping Details
Shipper Name: FEDEX
Shipper URL: FedEx Tracking - FedEx Shipping - FedEx Web Site
Mobile Number Account Number ESN Shipping Tracking #
XXX-XXX-XXXX1A100001351178XXXXXXX620305
Order: 00096XXXX
Location: D463XXX

Upon receipt of your phone, please call *228, and follow the prompts, selecting Option 1 when announced. This is a free call that will ensure you have the correct information programmed into your phone. Then, please place a call to ensure your phone is functioning. Following these two procedures, if you need assistance, you can reach our customer service team at 800-922-0204, Monday - Friday, 8:00 am to 9:00 pm, Eastern. Our coordinators will be happy to assist you in activating your phone.

I received this email today. When checking the FedEx tracking it says "order information received, method 2 day, expected delivery April 28."

Well, if phone is picked up Monday and it takes two days, May 28 is correct. However, I ordered the phone for Free Next Day Delivery using the freeovernt code, which was accepted. So why did they ship it using second day? I sent them an email and will let you know if they reply.

 

[acezhi]

I got my shipping confirmation and my order number was 5199xxxxx.
My only issue is it is showing 2 day shipping and I ordered with next day shipping.
Looks like it will be delivered on Wednesday.

Just saw your post above with same issue.
What a bummer.
I also e-mailed them.

 

[vzwuser76]

I think its time that some people realize that the notice where "this call might be recorded..." - yes your call will be recorded, not might. How long they keep it on file is a different question. Having worked at a call center once I can understand that. More than likely they can only give out specific information. Anything else there is a chance they will get in deep shit, especially if that is the random call selected for QA review. While training for when I worked at a call center, the QA guy loaded up a couple calls to demonstate how they critique them. We were told never to get into discussions about outsourced tech support. Guess what happened on the call he brought up? There was a tech discussing it after a customer asked about it (we were clear to say the area we were at, Chesapeake Virginia) but no bad mouthing and such. The people at the top of the company spent time listening to calls, and one of them had on office right behind me... If I had not been told about it before hand, I would have been a bit shocked.

But I am no longer at that place, and am back in Nebraska. It was a great place to work at. I just thought I might share a thought on why they aren't saying much of anything usefull.

That's fine if that was the case, but this isn't the first time I've had issues with Verizon CSRs being inconsistent with their info. When I was looking at the Moto Droid I asked if I got it through their online site, would I have to send it in for service or could I take it into a store. I called in a few times because I've had problems with info consistency with them before. Two CSRs said It'd have to go back to where ever it was purchased from, and three said whatever can be done at one place (online, telesales, corp. store) can be done at any of the others (except for instant rebates). That should not be any info that they'd have to worry about divulging to a customer.