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***Official Samsung Fascinate 2.2 Speculation Thread***

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ozzybiker said:
But did he promise that his company would be more open and honest with their customers about such matters in the future? Seems to me that there would be a LOT fewer bad feelings if they had ever (and yet still haven't) given honest reports of their intentions and plans, with projected dates.
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He did make the claim that more info would be forthcoming in the future. We shall see though. He also said flat out said that the fact that the reps are blaming Samsung infuriates him and the issue will be addressed. Again, we will see.

I agree with you that if more honest and timely info were available, people would be a lot more understanding.
 
How can Verizon continue to blame Samsung for the delays, when Samsung has officially realeased 2.2 on their own already???
 
Foxcow said:
Well I just got a call from the Office of the President of Verizon.

I had emailed the letter I posted early and filed a report with the Better Business Bureau. The person that I spoke with referenced only the inquiry from the BBB.

In short, he apologized for the delay and lack of info. He asked me several questions about the info sent to the BBB, specifically about what the Verizon reps and their claims. He apologized profusely for the lack of info and wanted to know if remembered any names of the people that I had spoken with (which I did) and what they had claimed. Several times, he apologized for the reps behavior and said that the fact that they blamed Samsung and claimed Verizon had no part in the software process is wholly unacceptable and they will be dealt with.

He also conceded that Verizon is usually the last to update software because of their arduous testing process. He said that the latest build has been approved for deployment as of 4/14/11 and that it will be coming OTA very, very soon.

Naturally, I felt it were my duty to politely convey my skepticism on behalf of all Fascinate owners and explained to him that many of us are former Eris users that have spent a lot of money and feel like 2 time losers. I asked him to look at this from a customer's point of view. Surprisingly, he conceded again and offered a replacement phone of my choice that is available under the Certified Pre-Owned program (30 days to decide). I told him that though I am not interested in a new device but rather an update, I will consider his offer.

Thats basically it. Hopefully, this 4/14 approval date and prospect of OTA update is for real. I hope more people file with the Better Business Bureau and send in emails.
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Where did you send the e-mail, and do you mind if I use the same text as you had sent them? I also plan to contact BBB in this regard. I've been reading this forum for a while, but haven't commented much as I always seem to be a day or so behind.
 
rothbling82 said:
Where did you send the e-mail, and do you mind if I use the same text as you had sent them? I also plan to contact BBB in this regard. I've been reading this forum for a while, but haven't commented much as I always seem to be a day or so behind.
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This is where most of us sent our letters to:


kujayhawks77 said:
I borrowed your letter and sent a copy to everyone listed under Executive Leadership and Region Presidents.

Executive Leadership

I'll be curious if I get a response from anyone.
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You may have to shorten it to get it to fit but this is the letter used:

[FONT=Arial, sans-serif]April 14, 2011[/FONT]


[FONT=Arial, sans-serif]Verizon Wireless:[/FONT]


[FONT=Arial, sans-serif] The Samsung Fascinate was released in September 2010. Many customers bought the device by either extending their contracts another two years or by buying it outright for nearly $600. As with any new device, bugs were present. Bugs such as the car dock/desktop cradle sold by Verizon not being functional, GPS issues, call quality and reception issues, etc. Many of our fears were assuaged by Verizon floor reps and technical support personnel who stated several times that the update to 2.2 will fix many of the bugs and bring added functionality. They also said with confidence that the update is
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Thanks for the info. I sent it to all of them, as well as a rendition to BBB. We'll see how long this response takes, if any. The more voices the better. They need to know how unhappy we are!
 
...or so says VZW via twitter. It's new information, so that's good, but I'll believe it when I see it. :)

Sorry for the dual posts. Figured this should have it's own thread for visibility.
 
This is from Phonescoop:

Verizon Wireless today announced that it will begin distributing the Android 2.2 Froyo update to the Samsung Fascinate starting Thursday, April 21. Customers will be able to download the update manually from the Fascinate's support site.

more info at Verizon Wireless
 
joshica said:
This is from Phonescoop:

Verizon Wireless today announced that it will begin distributing the Android 2.2 Froyo update to the Samsung Fascinate starting Thursday, April 21. Customers will be able to download the update manually from the Fascinate's support site.

more info at Verizon Wireless
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Well..... Now it's time to start complaining why Verizon hasn't come out with Gingerbread :)

I hope this update fixes my Voice Command and allows me to us my BT headset's mic when using Vlingo or Voice Search.
 
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