AliasMangler
Newbie
Falconey, was wondering how your phone swap worked out? Also, is Sprint replacing it under the HTC warranty or your Spring maint/repair insurance?
Thanks.
Thanks.
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Falconey, was wondering how your phone swap worked out? Also, is Sprint replacing it under the HTC warranty or your Spring maint/repair insurance?
Thanks.
I took my phone to the Sprint store and they told me I needed to go to a service center. I took it to the service center and they told me that I have to pay $35 to replace my screen. I don't want to pay a dime since my phone is under warranty but the Sprint rep said it would be faster and cost effective to get it fixed from the Sprint store instead of sending it to HTC.
So here's what's bothering me. When I had my HTC Hero, the Sprint store gladly changed out my Hero for anything that went wrong with it within the 1 year warranty. And now they won't. Does anyone know if they actually stopped doing that or was the Sprint store just giving me a hard time. It kind of makes me upset and not want to be with Sprint if they stop doing that.
Your 1 year warranty is technically through HTC. Sprint has been deferring people back to HTC and letting people deal with them directly. Cutting out the middle man like they should. Sprint was extremely nice to handle a HTC warranty problem for you in the past. (they must have stopped that after the Hero with the increased volume of Evo issues)
I gladly paid the $35 after a freak occurance cracked my digitizer. It was much faster and way more convenient dealing with Sprint, and a really good deal if you think about it. If you paid for monthly insurance you would have paid $96 dollars for a phone swap (probably to a refurbished phone?)(8$/mo. for 12 months so far - rounding up a month - there may even be a deductible I can't remember). Where as you pay $35 for a full front housing replacement. Well worth it to me. - if your front bezel is dinged up or scratched you will end up with a fresh entire front. Practically makes the phone new again.
Sending your phone off to HTC I have read is a real hassle. You have to wait for shipping and wait for them to process you and replace the parts, and then ship back. Meanwhile you have to revert to an old phone.
Some people have gotten brand new replacements instead of repaired or refurbed phones when directly dealing with HTC. Others have gotten back refurbs that are in rougher shape than the phone they wanted fixed. Results may vary.
Sprint didn't even ask questions or verify my problems, they just acted. The Sprint tech did an awesome job replacing my screen and even moved my screen protector to the new screen. It was seamless, however after placing a few calls I noticed the earpiece speaker was blown out and rattling during calls and the 2 middle capacitive buttons were dimmer than the 2 outer ones. Great service, bad parts. I had 30 days to decide whether or not I could live with that phone.
Brought it back and they ordered me a replacement phone since they did not have any more screen parts and they were back ordered from HTC. The replacement (refurb) came a few days later however I could tell straight away by the condition the phone was not up to snuff. I kindly asked them to order another one because the screen raised up out of the bezel and the earpiece grill was full of visible dirt. The haptic feedback was weak and rattling as well. Overall a bad refurb.
They very nicely ordered another replacement while I used the poor refurb. I got dust under the screen in less than 3 days! The new one came in and is a really nice refurb and almost seems brand new.
Overall, they did an awesome job handling me and provided great customer service. I feel quite satisfied really. They may have changed a slight policy regarding manufacturer warranties (or HTC) but Sprint is still top notch in my book. $35 was a bargain compared to monthly insurance plans or buying a new phone at full price. And it is certainly not worth changing carriers over a warranty policy change in my opinion.
adfrick,
moved your post here as it seems you may suffer from digitizer issues...
one clarification from the above question. it was not worded properly to get an accurate response and i apologize:
is your phone a refurb? or did you purchase new and not a refurb? OR is it second hand (ebay, craigslist, etc etc and so forth...)?
Sounds just like my digitizer issue. You'll need to take it to a Sprint repair center.I bought it new.
And occasionally if I reboot the phone it will hang on the Sprint screen for minutes at a time.
To the users who got replacements? Did you have insurance coverage?
My Evo 3D has been acting really strange for the past week. It will start clicking objects on its own and sometimes wont let me type certain keys or it will type on its own. It does things that I don't tell it to do and will vibrate on its own. I've uninstalled almost all my apps and nothing seems to work.Does anyone know whats going on?