Unfortunately that wont help if there is a 3g issue at the tower he is trying to connect to. If your prl and profilebwill not update try from a location 5+ miles away. This will have you on a different tower. Unfortunately the bars...or signal meter only tell you that there is a voice cell signal...it will not tell you you have 3g or what the quality of that 3g is. Without a good 3g connection you will be unable to update prl and profile (in that order!) And the fix I posted may not work...and could render your phone in a no service state until you are in an area that it can connect
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