Help Recent Update Damaged the Ally

[ml_nelson]

During the installation of the recent update (VS740ZVE), my phone locked up. It sat there for hours saying “resetting”. After a power-off & restart, the phone was still running VS740ZVD & there were several things wrong:

1.) about 4 apps were missing (I reinstalled them)
2.) Browsers have no Internet connection (gets stuck on “Security Certificate” & Cisco login)
3.) Gallery is broken
4.) E-Mail always says “connection failed”

I got Verizon on the land-line. They had me do the battery out reset, *228 & repeatedly try to download VS740ZVE. Each attempt at an install causes the phone to say “your system is currently up to date”, but a check shows it running VS740ZVD & problems listed above are still there.

Verizon has given up trying to fix the phone & is over-nighting a replacement. They tell me the good news is it is still under warranty, so, a replacement is covered at their expense.

Now the disturbing part… I asked what would happen if we were outside the warranty (which will be reality in a few months)? The answer is that we would be talking about options that get me a new phone AT MY COST!


I expressed shock that if Verizon’s over the air download kills my out-of-warranty phone, I get to pay for a new phone. The representative was very clear…. YES, that is the case.

You have to be kidding Verizon !!!!!!!!!

 

[Valkerie]

That blows. What are you doing with the old phone?

 

[KingOfGreen]

Id bet the phone will have to be sent back.
Once youre out of warranty you can root it and take matters into your own hands!

 

[Zoandroid]

Just what length is the warranty period on an Ally anyway?

 

[dautley]

Just what length is the warranty period on an Ally anyway?

I think LG's warranty is 1 year

 

[Zoandroid]

I had thought that Verizon would cover it for the whole 2 year service agreement. This blows, for sure! I have had 2 previous handhelds replaced under warranty (one by Verizon, one by Dell) soon after I got them brand new because they each died. I guess I have been lucky so far with the Ally. If it dies before my 2 year agreement is up for renewal I can pick from 2 used phones my sons have left behind for upgrades, but for someone without that option this is unfair. Every phone should be covered at least for the entire initial agreement. I guess I'll read more fine print next time I shop for a new phone.

 

[dautley]

Sometimes insurance isn't a bad thing to have, when a phone starts getting old and your looking to replace it anyway you can always cancel it.

 

[Zoandroid]

Good point! I wonder if they would sell insurance on a phone that is just about to go out of warranty?

 

[death2all110]

Nope gotta do it within 30days of initially activating the phone or during open enrollment.

 

[Zoandroid]

Of course. :-/

 

[ml_nelson]

I actually ened up fixing this myself. The next day, I realized that Verizon had me repeatedly running the over-the-air upgrade without success. They never thought that perhaps the problem was with the small app we had to download first.

I downloaded the app again, installed & ran it & THEN the phone updated to the new system.

Disappointing! The second-level support guys are suppose to be better at this than the customer.

 

[Zoandroid]

All such support people usually "know" is only what they see on the computer screen in front of them. Many times I have been told by cell carrier, and even manufacturer, support - "we have only the same user manual as the one which ships with the phone". Even the manufacturer (most recently in Audiovox and in Motorola's case) can't explain the features THEY built into the phone any better than the typically vague and confusing manual.

Good job in figuring it out for yourself! Now you know more than they do!