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Help Reception Issues? Concerned about radio signal strength?

We have a pop up that "pops up" on our pc's daily telling us that LTE users are going to have issues ...it has not gone away.

I forget what they call it but any sprint store can access a map of your area and see towers that are having issues/being upgraded, as well as the customer care tech line. We are not supposed to show you this map ;)

it does exist though
 
Mr. Ed said:
We have a pop up that "pops up" on our pc's daily telling us that LTE users are going to have issues ...it has not gone away.

I forget what they call it but any sprint store can access a map of your area and see towers that are having issues/being upgraded, as well as the customer care tech line. We are not supposed to show you this map ;)

it does exist though
Click to expand...

But if none see it, does it truly exist?? :smokingsomb:
 
smitty543 said:
I checked the Sprint coverage map, and it shows the strongest signal where I am spending the summer. Unfortunately, my EVO LTE cannot read maps, and it has 1 - 3 bars when I am in the house! Any ideas? Is it a "bad phone sample"?
Click to expand...


I usually get only 3 bars and terrible 3g at home as well. I think it depends where you live. I was getting only 3 bars on my OGEvo as well and barely a Wimax signal (same thing when I was on ATT and had an IPhone). I live right outside Chicago in a pretty dense area with a lot of apartments and condos so it's probably due to that.

At work (further out in the western 'burbs of Chicago) I get excellent coverage and fairly fast 3g speeds (about 1.5 mbps average). So I think the area where you live/work coupled with some possible hardware issues is the problem.
 
EarlyMon, I took my 1st EVO 4G LTE in yesterday to the main service center at the Campus Store at Sprint headquarters here in Kansas City area. The Asst Mgr, Alex Walter, insisted that there is no way to check the RF on the LTE phones right now, and he checked with other technicians on the phone to confirm. He said there are no Sprint locations in the country that can check RF on the EVO LTE until some updates to their testing equipment are rolled out. Not sure I believe him, but he and all his tech crew were very insistent that it simply isn't an option anywhere in the country. Where exactly are you getting RF tests done on EVO LTEs?

They gave me a new EVO 4G LTE but I still am seeing horrendously low speed and terrible signal reception. Speedtests for past days on both phones have ranged primarily from 26k to 150k, with occasional bursts all the way to a whopping 350k. That's small k, as in barely better than dialup! And I continue to have signal drops while others at the same location are having no probs on their phones. I seldom if ever had signal issues on my old phone. I can't risk being stuck with a phone this completely unusable so am returning it tomorrow. Nice it's working for some, but if you travel much I'd be worried. I'd love the phone if it would just work as it should. Sad.
 
Sprint has a standard "box test" according to Tier 3 support that can test 3G and GPS on any phone. SamuraiBigEd had that done.

Don't doubt that perhaps testing LTE is an issue today but your issues don't rise to that.

Make sure to do a PRL then Profile update.

I certainly hope that they didn't hand you someone else's problem phone or a phone from the same possibly problematic production run. :(
 
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Here are my results in Somers Point, new jersey. 08244

Possibly I should add I am about 45-60 mins away from Philadelphia pa.. I am new to these tests but I'm learning quick :D
 
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From "open signal maps". And I'll be honest I don't exactly know what it all means... Do I want more or less pings? And I'm guessing it would be ideal to be connected to one tower opposed to 5? And I will be honest when I say.. The signal I receive at home definitely out does most signal I will have all day.. Driving to work.. At work.. Wawa near work.... In my area the phrase "hit or miss". Really does come to mind. I really hope being so close to Atlantic city helps my chance of being part of sprints network vision early on.. I'd love to just be able to watch a YouTube video at a whim.. And not have to be worried about videos taking forever and being embarrassed by friends who have at&t or Verizon at work. For some reason Web pages load super fast for me..facebook/twitter/instagram are acceptable at best, streaming videos is another story lol.. Verizon/at&t seem to have great signal anywhere in my area... But I'm pretty sure at&t has 4g in my area and I'm positive that Verizon has their 4g LTE in my area.. Which isn't very impressive on my girlfriends stratosphere I may add...


P. S.. For that speed test I had wifi off.. And for the general information I had wifi mode off via the open signal maps app... So the 3g stats are accurate
 
I have had issues lately with people (the gf :rolleyes:)calling my phone and then complaining that they've tried calling 3 times in a row and it kept going straight to voicemail. The phone wasn't off during this time and I wasn't using it at all. I've also intermittently had issues with texts coming in a few hours late.


So I decided to take the advice that I'd seen here and went to the Sprint Repair center and asked that they do an RF test. The representative went over to the service desk and asked if it was possible, and she told me the phone was too new to have the RF test in the system.

Was I just flat out lied to or this is possible? I thought I'd seen some of you guys have this done?

She chalked it up to network issues, which is what I thought it was to begin with but I wanted to be sure.
 
I think that they don't have an RF test for the LTE portion, but I think the box test (3G, GPS) is a standard and others have had that done.

Will let Mr. Ed say if I'm wrong.
 
3vodroid said:
425752eb-79b5-9168.jpg


425752eb-79c8-0366.jpg


From "open signal maps". And I'll be honest I don't exactly know what it all means... Do I want more or less pings? And I'm guessing it would be ideal to be connected to one tower opposed to 5? And I will be honest when I say.. The signal I receive at home definitely out does most signal I will have all day.. Driving to work.. At work.. Wawa near work.... In my area the phrase "hit or miss". Really does come to mind. I really hope being so close to Atlantic city helps my chance of being part of sprints network vision early on.. I'd love to just be able to watch a YouTube video at a whim.. And not have to be worried about videos taking forever and being embarrassed by friends who have at&t or Verizon at work. For some reason Web pages load super fast for me..facebook/twitter/instagram are acceptable at best, streaming videos is another story lol.. Verizon/at&t seem to have great signal anywhere in my area... But I'm pretty sure at&t has 4g in my area and I'm positive that Verizon has their 4g LTE in my area.. Which isn't very impressive on my girlfriends stratosphere I may add...


P. S.. For that speed test I had wifi off.. And for the general information I had wifi mode off via the open signal maps app... So the 3g stats are accurate
Click to expand...


interesting..on mine it draws a line to the tower location it is connected to.

It generates the locations based on people using the app...so there may be no one in your area using it. (thus no tower location data)
 
BTW...(sorry if already mentioned)


check a couple of settings for me

1. menu.settings.mobile network mode. Run a day on LTE/CDMA if you are not already. If you are on LTE/CDMA run a day on CDMA only

2. same menu...Roaming.. change it from automatic to Sprint only or vise versa

These are two settings I am playing with right now ...there are claims the phone will work better on CDMA only and Sprint only settings


UNTESTED, proceed with caution, could cause phone to constantly roam
http://forum.xda-developers.com/showthread.php?t=1673196
 
Mr. Ed said:
interesting..on mine it draws a line to the tower location it is connected to.

It generates the locations based on people using the app...so there may be no one in your area using it. (thus no tower location data)
Click to expand...

That picture is from tapping an entry on the cells summary page, the line is drawn on the maps page.

Thanks for the earlier backup to my statement, will hang a formal thanks when at a full browser. ;) :)
 
EarlyMon said:
I think that they don't have an RF test for the LTE portion, but I think the box test (3G, GPS) is a standard and others have had that done.

Will let Mr. Ed say if I'm wrong.
Click to expand...

Thanks guys.

Last question... I know it would be best to completely unroot, but I'd rather not because of the iffy-ness of LazyPanda for some users & getting soft bricks.

Would putting the stock unrooted ROM & stock recovery on the device be enough or do they need a completely stock bootloader for the tests to be run?

I used Regawmods bootloader customizer to show ***Locked*** and S-ON
 
Rxpert83 said:
Thanks guys.

Last question... I know it would be best to completely unroot, but I'd rather not because of the iffy-ness of LazyPanda for some users & getting soft bricks.

Would putting the stock unrooted ROM & stock recovery on the device be enough or do they need a completely stock bootloader for the tests to be run?

I used Regawmods bootloader customizer to show ***Locked*** and S-ON
Click to expand...


For the record...I was going through policy and procedures today...a rooted phone is not grounds to deny TEP service on a device ...

they are to note the account if the in store TESTS show that the phone may be rooted, fix the issue by replacement, software re-install/reset, and to explain all of the issue rooting "could" cause to the customer.

My techs look for SU...they claim they deny helping people who try and lie/hide root but help and teach those who are up front about it.

(I plan on going over the policy with them when I am back in my store)
 
Thanks, I'm not worried about them finding out if I'm rooted, but wanted to make sure any tests they were running didn't need the stock hboot.
 
Mr. Ed said:
BTW...(sorry if already mentioned)


check a couple of settings for me

1. menu.settings.mobile network mode. Run a day on LTE/CDMA if you are not already. If you are on LTE/CDMA run a day on CDMA only

2. same menu...Roaming.. change it from automatic to Sprint only or vise versa

These are two settings I am playing with right now ...there are claims the phone will work better on CDMA only and Sprint only settings


UNTESTED, proceed with caution, could cause phone to constantly roam
**BOOST YOUR SIGNAL STRENGTH** [YMMV] bar = ucwords - xda-developers
Click to expand...


I put mine back on auto and LTE/CDMA

i couldn't hold a data connection otherwise
 
I just missed a bunch of calls, texts and a voicemail, causing that person to get angry. This is really bad. I sort of suspect that in my case, the phone is roaming too aggressively and when it is roaming, it does not pass data, calls or anything very well. I have just set it to sprint only to see if that helps.
 
Mr. Ed said:
I put mine back on auto and LTE/CDMA

i couldn't hold a data connection otherwise
Click to expand...

Same here... I figured I would try cdma only bc of the suggestions for battery life... But when I did my data connection was almost not even there... Put it back on lte/cdma and good to go
 
dr g said:
I just missed a bunch of calls, texts and a voicemail, causing that person to get angry. This is really bad. I sort of suspect that in my case, the phone is roaming too aggressively and when it is roaming, it does not pass data, calls or anything very well. I have just set it to sprint only to see if that helps.
Click to expand...

Your not by any chance on the east coast are you?
 
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