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Return 2.1 Eris to Verizon

Also regarding the issue of using insurance or not. If you opt to pay for the insurance which is NOT required then you are also paying for the ability to use that insurance if you choose to do so. Unlike with auto insurance which IS required and you hope you don't have to use because it drives your premiums up.

Utilizing your insurance does NOT make handsets more expensive. Utilizing your insurance may make future insurance offerings more expensive but most importantly, general inflation over the years makes handsets more expensive as well as increasing R&D costs linked to newer technology.

Abusing the manufacturer warranty CAN make handsets more expensive if enough people did it and it was for frivolous reasons.

Whether or not the issue of fraud exists isn't the point. These costs have already been factored into the cost of the insurance by Asurion so technically all we are doing by using the insurance is staying the course which Asurion expected us to.
 
Evolved said:
These costs have already been factored into the cost of the insurance...
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...and if those ("fraudulant") costs weren't there the cost of the insurance would obviously be lower. It doesn't take a genius to see that whether you abuse the return policy or the insurance policy it all translates into higher costs for everyone. There is no free lunch.
 
lessit said:
You don't know that.
Google creates the OS, licenses it to HTC who packages it with the phone and sells it to VZW who packages and contracts the phone and service to the consumer.
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Incidentally, the second 2.1 leak came from a Verizon Wireless employee claiming it was the official OTA software.

His exact words:

"I currently am running a Verizon Official Software that I got from work"

"trust me.. its the official one.. I work for vzw."
 
Evolved said:
Brian I agree with you 100% and I just want to say it sounds like that other guy may be bitter that he didn't return his phone within the 30 day period and is jealous that we can do so.
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what a ridiculous assumption.

i am very happy with my Eris, have had very few problems with it, and cant imagine what other phone i would have exchanged it for. perhaps i just dont like people whining when they make a mistake, and cant get it fixed for free.

to clarify; i dont think that messing up your phone by voluntarily loading an unofficial software build is, or should be, covered by either a 30 day return policy OR by an equipment insurance policy. I would bet that the Verizon and the insurance company might agree with me on this.

i know, i know...i must be a troll, because i disagree with the complainers, and i have a low post count.:rolleyes:

edit: mods..please let me know if my response is inappropriate, and i will happily remove it.
 
E.two.one said:
i am very happy with my Eris, have had very few problems with it, and cant imagine what other phone i would have exchanged it for. perhaps i just dont like people whining when they make a mistake, and cant get it fixed for free.

to clarify; i dont think that messing up your phone by voluntarily loading an unofficial software build is, or should be, covered by either a 30 day return policy OR by an equipment insurance policy. I would bet that the Verizon and the insurance company might agree with me on this.
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+1.

Hard to get say those things around here without being disrespected, isn't it?
 
thenestor said:
"trust me.. its the official one.. I work for vzw."
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Yeah, right. At least half of his assertion is already untrue. Anonymous statements should be viewed very skeptically - just like the "Chinese" leaker. That bad accent (written) was so obvious I could have written it.
 
LexusBrian400 said:
Well in my case, I was still in the 30 day trial period, 2 weeks in, I wanted to try the Droid as the Eris wasn't powering through the programs I needed it to do. That is (was) my right to do so. Until I altered the software. Now I'm stuck with the eris, which is fine with me, but I wanted to give the Droid a go to see what its all about. If I have to have a phone for the next 18 months, I want to like it. If Verizon didn't want people to have a 30 day option, then we wouldn't have one. But we do. So get over it.
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Verizon gives a 30 return policy on the phone you walked out of the store with, not the one you went home with and installed a beta OS on !
 
rdalev said:
Verizon gives a 30 return policy on the phone you walked out of the store with, not the one you went home with and installed a beta OS on !
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One or two folks here are saying they can get away with it somehow.

It makes me wonder if the store folks do anything other than turn it on and look at it for a minute before authorizing the return. Not to mention the factory people or whoever is up stream next to see if it is a legitimate return of the original phone as it was prior to delivery to the store.
 
E.two.one said:
apples and oranges..

personal responsibility vs. political declaration
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Why is it that when anyone disagrees with your position you say 'apples and oranges'? We are entitled to certain things, you said we weren't entitled to anything "ever". You might need to edit that statement.
 
bjanow said:
Why is it that when anyone disagrees with your position you say 'apples and oranges'? We are entitled to certain things, you said we weren't entitled to anything "ever". You might need to edit that statement.
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you are absolutely right. everyone is entitled to disagree. so i was wrong to say "ever"

my bad.
 
Frisco said:
One or two folks here are saying they can get away with it somehow.

It makes me wonder if the store folks do anything other than turn it on and look at it for a minute before authorizing the return. Not to mention the factory people or whoever is up stream next to see if it is a legitimate return of the original phone as it was prior to delivery to the store.
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I know that Verizon's worry free guarantee agreement gives them the right to deny a return and charge you for the device if you have altered it. However, the mobile phone business is extremely competitive, and my guess is that Verizon will be as flexible as they can be not to anger a customer. If you blatantly destroy the device? They probably have no choice. If you are a long-standing customer, with no record of "issues" in the past, they may be more willing to look the other way rather than lose a customer to another carrier.
 
doogald said:
I know that Verizon's worry free guarantee agreement gives them the right to deny a return and charge you for the device if you have altered it. However, the mobile phone business is extremely competitive, and my guess is that Verizon will be as flexible as they can be not to anger a customer. If you blatantly destroy the device? They probably have no choice. If you are a long-standing customer, with no record of "issues" in the past, they may be more willing to look the other way rather than lose a customer to another carrier.
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Yes I've Returned a 2.1 Eris through the mail. All the guy did was make a call from my phone and told me that they will be sending me a new phone. He even hit the home button twice and saw that the screen showed cards of my screens and said
Hey thats one cool app that they have for android phones kinda looks like someone tried to get the Palm Pre look
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doogald said:
I know that Verizon's worry free guarantee agreement gives them the right to deny a return and charge you for the device if you have altered it. However, the mobile phone business is extremely competitive, and my guess is that Verizon will be as flexible as they can be not to anger a customer. If you blatantly destroy the device? They probably have no choice. If you are a long-standing customer, with no record of "issues" in the past, they may be more willing to look the other way rather than lose a customer to another carrier.
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Agreed. They're the ones who lose in the long run if you don't have a fully-functional Verizon phone.
 
rdalev said:
Verizon gives a 30 return policy on the phone you walked out of the store with, not the one you went home with and installed a beta OS on !
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I guess you missed the part where I said I was happy with my phone. And once again, the leak has HTC's signatures all through it, so its not like the phone was hacked to run WinMo or something. If someone installed anything other than HTC software, then I could see your point being valid. But IMO, its not.


To each his own.


And by the way, VZ had no problem returning the phone. It turns out the guys I talked to about it first were just saying no to say no. That said, I kept my phone anyways.


/END.
 
I find if you are cool with people and crack a few jokes you'll get alot further with them than otherwise. Their job probably sucks, but if you can give them a few moments of laughter they'll bend over backwards to help you out. If it was me going in i would have been walking out the door with a new incredible in hand and a free iphone on the verizon network, hehe jk ;)
 
just got off the phone with customer service. i have the 2.1b update. i am not returning because of that tho. my trackball went nuts. said it was because of the charger port. anyway, my replacement comes on friday. gonna root. :)
 
When I returned my Eris for the incredible, the rep asked me if I had put the leaked 2.1 update on (I had not). He then told me that if I had, they absolutely could not take it back.

He really seemed to know what he was talking about, and the people at our store are actually pretty sharp.
 
I don't disbelieve you jareth, but i doubt that is the rule for all of verizon.... I am sure i could take my phone in for a replacement with 2.1 on it.
 
To argument of "you flashed the leak, deal with it."

- I wouldn't have done the leak if a.) The operating system I was using was so inefficient and outdated that it made the phone pretty much unusable. b.) They kept pushing back an official date for the 2.1 update.

I'm going to go to VZ next time I get a chance and see if I can a swap for a refurb with 1.5.
 
W4LLY said:
To argument of "you flashed the leak, deal with it."

- I wouldn't have done the leak if a.) The operating system I was using was so inefficient and outdated that it made the phone pretty much unusable. b.) They kept pushing back an official date for the 2.1 update.

I'm going to go to VZ next time I get a chance and see if I can a swap for a refurb with 1.5.
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This whole "phone unusable" thing is getting freaking stupid already. It is not "inefficient" either. Just admit it dude, you are upset other phones have a newer version of Android than yours, and you are using that as a reason to say things about the phone you own that are untrue.
 
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