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Help S6 Edge will not auto rotate

cc92

cc92

Lurker
First, the screen rotation is on. But photos, webpages, most apps will not auto rotate when I turn my phone landscape. Only app that it works in is you tube, when you view the video in full screen. Then it tends to lock up and get stuck. I've done all the software updates, rebooted a dozen times, turned auto rotation on and off .... any advice?
 
Just saw your post. OK, now that you've activated screen rotate option, should be no problem. What do you mean "get stuck", does the video freeze or you could not get back to portrait mode?
 
I'm having the same issue, I've had the phone for 2-days.
I went straight to Samsung tech support. After doing a hard reset the problem was still not fixed. The lady at tech support said to go back to AT&T and request a new phone as this one is faulty.

ugh!
 
After a few hours of getting it yesterday, my screen stopped rotating also. Also, when I open the camera, all the camera options on the screen are upside down. When I take the picture, it is displayed upside down as well. I've re-booted, done a factory reset, still with no luck. I didn't make any changes and don't know how this happened. It was working fine for a little while.

Update: Just got done talking with Samsung support. We tried resetting and all that. She told me to take it back and get a new one.

Update #2: Went to Verizon today and they replaced my phone. Rep told me there will most likely be several software updates from Samsung since the phone is new and to be sure to do them.
 
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I just recently got the s6 edge. Having same problem. Auto rotation not working, did a factory reset and still nothing camera stuck in landscape mode. Cleared camera cache rebooted didnt work either. Gyroscope sensor seems to be responding when i looked at it. Any suggestions?
 
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As others have stated, by using the hardware test, you can see that the accelerometer is stuck. To verify, enter "*#0*#" in your phone app to enter hardware test mode. Touch "Sensor". The X, Y and Z for the accelerometer must all change in rapid succession as you rotate your phone. If any are stuck on 32767 or -32768, you have a HARDWARE problem which cannot be fixed by updates of software/firmware of ANY kind.

I'm on my 3rd S6 edge. It appears that they work out of the box but if you do a fast charge (making the battery very hot), the accelerometer chip seems to break. It might be the placement of the chip in relation to the battery, or it's possible that the chip maker just had a bad batch. Not sure if Samsung is using Invensense chips or not but I'm sure this is going to be something more than a little problem for Samsung and the chip maker if the numbers grow. It's possible this is only on the edge, which would lower the problems for Samsung.
 
Got the S6 Edge on Friday and pretty sure the screen rotation never worked. Heading back today to trade for an S6.
 
Rotation works fine when using webbrowser, works fine when I am in edit mode in the gallery. But when i simply view pics in gallery, rotation wont work. So sensors cant be stuck or broken.. must be a software issue.
 
I live in Hong Kong and have already exchanged the phone 3 times due to auto rotation issue. The third one failed last night and now getting the FOURTH handset (will exchange to regular S6)
I called Hong Kong Samsung and they seem to be unaware!
 
I think the only way to resolve this is with a replacement. I've tried everything. even turning the edge display off. I find it hard to believe that an update can fix this. I wouldn't say it's the fast charge making it hot because wouldn't that affect y and z in the Test also? Bad batch I reckon. Although when I shake my phone there is something moving inside haha.
 
Jeremiah Dansby said:
Took my edge to sprint and they told me i have to get a new phone, or wait for an update to fix the problem.
Click to expand...
Update:1- Just got my second edge today and just awhile ago the auto rotation stopped working. Great now the decision to exchange it again or just get the regular s6....Note this time its stuck in the virtical postion, after dialing *#0*# x,y, and z axes are working fine
 
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