I have been a fan of Samsung devices since I got my Note 3. For the first several days of having my Verizon S6 Edge in black with 128 gb; I was really loving it too.. And then...Auto rotate issues.
History:
Received my device on Friday May 15. First thing plugged in with the included charger. It had about 50% charge out of the box, and I was amazed how quickly it charged with the new rapid charger. I then successfully charged it with the rapid charger for the next four days (through Tuesday the 19th.). Usually taking roughly an hour and a half, and only charging once below 15% charge, and only removing from charger when charged. No issues with auto rotate.
On Wednesday the 20th, I charged it in the exact same manner as all the other days. But on this 5th day of doing a full charge; my auto rotate will only go to landscape and not back to portrate. Interesting note: on this charge it did something different than before. When it reached 100% it still said it had 6 mins left, so I let it do the extra 6 mins until it said "charged". Anyway, I looked up the issue here, and read everything.
None of the software remedys fixed my problem. And the keypad code doesn't work to access sensor info. So I installed "Sensor Kinetics" to view my sensor info. Oddly enough all sensors seemed to be operating, Although probably not as the should be.
spoke to Samsung, suggested since within my 14 day return policy with carrier; that I should exchange with them. Samsung's solution at this time is to have you send phone to them for repair, and I would be without it for a while. No mention of an update fix.
When I went into the store, the first thing he said was this is a known issue, and to wait for an update from Samsung. I let him know any update fix is only a work around for a non operating accelerometer, and that since I am still under 14 days; I want an exchange for a new phone. He agreed, although they are not in Stock in store, but that's a whole other story, important thing is that I will be getting a new phone, but need to continue to use the faulty one for a while.
So here are some more interesting details, and as I will continue to use the phone a while, I will update with any new findings:
On the 6th day after doing a full rapid charge, the phone will not auto rotate at all not even to landscape only like it was before. And looking at sensor info, shows y axis frozen.
On the 7th day, rather than wait until it had discharged below 15% I started charging it when it was around 35%. Since I have been constantly trying to fix this, I took a look at things while charging... Here is what happened, and this is by no means a fix... On this charge cycle at about 60% the auto rotate started working normally! Verified this on the sensor read out as well... (Did the rapid charger refuse the fried components?)... And then,,, when it reached about 70 or 80 % charge it would only auto rotate to landscape and never back to portrait, just as before. And then when it reached 90% and still after 100% it no longer auto rotates at all. If I look at the sensor info, none are locked, BUT y axis is not getting much movement, it isn't flatlined, but it is almost dead, and auto rotate is not working as a result.
Here's what I think...
Definitely related to the rapid charger. I witnessed the rapid charger fix the damage it had done, and then fry it again. You will have a hard time convincing me it is not the charger. Anyway, I hope this can help someone else.
For now I will wait for my replacement, and not use the rapid charger, until Samsung can assure me it will be ok, and then reluctantly, and definitely before warranty is up. It's a shame, as this was advertised as the best phone ever... Hopefully it's not the phone that breaks me away from my Samsung allegiance. ..
Oh... And BTW: I can also hear/feel something moving around inside my phone when lightly shaken, as someone else mentioned in this thread. Not sure if it did this out of the box, or started with the auto rotate issues.
