*UPDATE*
The gentleman at the store was much nicer when I purchased the Connect on Friday. Imagine that? I was told that the fact my "lifetime calls" under "about phone" shows 6:13:23 is essentially because I am ignorant. He tried saying I talked that much then lost track. Then, when I showed him the "call duration" screen under call settings where "all calls" shows 1:04:34 and how it matches exactly to my call history, his test calls, etc, he tried to state that inaccurate. When he realized it was accurate, he said the screen showing 6 hours includes all internet time as well. When I said I've spent far more than 6 hrs, including a lot today, and that I've made no calls today, and the 6 hr 13 min has remained the same and not oncreased with today's internet use, he essentially told me it isn't possible. He showed me an ASP scteenshot on his computer screen showing only 2 things, a date where it was initially activated, when he said it was made, and the date I had it set up. That means nothing to me asvI'm sure there is a way to not make it obvious if you are using phones then selling them asnew. I'm not saying he is the one, but somewhere along the way, it is obvious there is an inconsistency. I am pissed. He semi-scoldedme for hot phone temps. When I purchased I asled specifically if known issues, he saodno. Today he admitsthey can get hot but its no problem. The problem is rhat I must havultiple apps running and don't know it and that I keep it plugged in 24/7.BOTH being utter BS. I told him I had 1 google search going & phone wasn't plugged in at 127 degrees. He said those two things will dangerously overheat my phone but in rhe same breath when it overheats without those two things that its all ok. Its obvious I don't plug it in 24/7 bc the thing was at 60 something percent when,I went in. He wouldn't tell me what temp to worry about. He said if I did the update well then , "there" like close to 110 googling is all good. Hell, maybe it is but God forbid I one day try and stream a video. He said if I'm not happy I can go to LG within 30 days and get a new phone. He promised not a refurb. Is that correct? Way to toss $350 down the toilet. Sorry, I'm to made to reread and check for grammar or typeo's right now.