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VZW Employee available for questions!!

It is frustrating to be charged $35 when the phone hasn't even shipped and should be easily canceled since there is no product to ship atm to this particular person. These wireless companies get away with murder with their fee's.
 
Araxen said:
It is frustrating to be charged $35 when the phone hasn't even shipped and should be easily canceled since there is no product to ship atm to this particular person. These wireless companies get away with murder with their fee's.
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i would refuse shipment on it and talk to the store manager of the location where you placed the order. let them know the rep never answers his phone and never calls you back you have left messages and he should be more than willing to work with you on any charges if they show up on your account
 
My power button is like getting stuck...I don't have any case and the volume up is the same.. do I go to the store to get it fixed?...and my touch screen is also starting to not respond sometimes and I checked if it.was any apps...q
 
Berry2Droid said:
Yes you will have to pay $35 restocking fee. Also you cannot cancel a pending order. You will have to wait for the DInc to ship to you before you can return it and ugprade again. Do you even know why you want the X? Why do you even want the DInc? Why do you even want a smart phone? These are all qualifiying questions =)
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really? a restocking fee for something thats not in stock, you can't be serious.

dguy said:
The Droid X has a much more powerful CPU and GPU than the Incredible.
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1ghz snapdragon vs 1ghz omap hmmmmm:confused:

dguy said:
Droid X has 720P video recording, HDMI out, CPU and GPU are about twice as good as the ones in the Incredible, it can be used outdoors in sunlight better.
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SAME processor(different brands,one more energy efficient) and one has gpu other doesn't.
 
so confused now. I get my Dinc in the next few day (23rd ship date when bought) x released yesterday...I guess I will be one of the lucky ones that get to play with it a few weeks and then go set in the store for a day playing.
 
nmayer79 said:
really? a restocking fee for something thats not in stock, you can't be serious.



1ghz snapdragon vs 1ghz omap hmmmmm:confused:


SAME processor(different brands,one more energy efficient) and one has gpu other doesn't.
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Yea because we cant resell the item after its been activated on someoens number. Regardless if you used it or not. So now we lose the subsidy behind the phone, and have to send it back to be put into the CLNR(certified like new replacement) program..shipping, overhead, ect, all costs money. They should charge $100 restocking fees lol..
 
nmayer79 said:
1ghz snapdragon vs 1ghz omap hmmmmm:confused:


SAME processor(different brands,one more energy efficient) and one has gpu other doesn't.
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You shouldn't make posts about things you do not have knowledge of. Because you seem to think two different processors will perform the same because they are operating at the same frequency, this means you don't have even a remote understanding of how CPUs work. "1Ghz" is nothing more than a frequency. It is not a measure of performance, it is not a benchmark. Frequency can only tell you the performance of a processor relative to the exact same processor of a different frequency. For example, you could tell how much faster a 1Ghz Snapdragon would be compared to a 500Mhz Snapdragon. You can not compare the frequency of two different CPUs. There are many factors for performance. One important one being operations per clock cycle(how much work the CPU does per clock), which the OMAP can do more than the Snapdragon. In a nutshell, each hertz of an Omap processor is better than each hertz of a Snapdragon. So if both are running at 1Ghz, obviously the Omap will be faster.

Droid X has the same GPU that is in the Moto Droid, the Power VR SGX 530. The Snapdragon uses the Adreno 200, a MUCH slower GPU.

This is the Quadrant benchmark. It is the most comprehensive benchmarking application for Android at the moment.

http://img411.imageshack.us/img411/8615/cap201006100342.jpg

Do you see the Motorola Shadow there? That's the Droid X. Do you see the Incredible? That is the difference in processing power between the Droid X and Incredible. The huge difference in processing power between the two phones is by far the most appealing advantage of the Droid X.
 
iowabowtech said:
How is it activated on someone's number if the end user never activates it in the first place?
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Well if you receive a shipment, you must activate the phone before you can return it or exchange it. If you dont, they think you got the phone, never activated it and want to sell it, so they charge you full retail(by they i mean a automated system that checks activations)
 
Berry2Droid:

Any cases being developed for people with the 2150 extended battery in the near future?

Also, is there any truth to the reports about the phone being delayed an additional 5 days?
 
Berry...

How much "in" do you have? This is the 3rd month they haven't credited my Droid back to my account after receiving it and it still shows on my bill. Now they are contacting everyone on my family plan looking for money after i've been assured no less than 3 times that this was handled and coming off my bill.
 
Rippin508 said:
Berry2Droid:

Any cases being developed for people with the 2150 extended battery in the near future?

Also, is there any truth to the reports about the phone being delayed an additional 5 days?
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Yes, currently, orders being placed will ship 2 days shy of 1 month. So basically 28day delay in shipping.
GoinOnTilt said:
Berry...

How much "in" do you have? This is the 3rd month they haven't credited my Droid back to my account after receiving it and it still shows on my bill. Now they are contacting everyone on my family plan looking for money after i've been assured no less than 3 times that this was handled and coming off my bill.
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As much as in as the guy you call on 611, maybe less because we are on a internet forum. All I can tell you is to call customer service, and ask for a manager if they cant tell you anything different from what they already have. Its a matter of calling and getting the right/good customer service rep on the phone.
 
Berry2Droid said:
As much as in as the guy you call on 611, maybe less because we are on a internet forum. All I can tell you is to call customer service, and ask for a manager if they cant tell you anything different from what they already have. Its a matter of calling and getting the right/good customer service rep on the phone.
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Yeah...did that for an hour yesterday...for the 3rd time. Soon as the rep answered I politely explained to her that I've already spoken to 3 people in her position in the past and I just want a supervisor. After some BS about needing info first, she didn't want to connect me to one. First said it would be 16 min queue, then said one would call me tomorrow. After persistence, she finally tried to connect me..when she slipped up and said "well, i have to sit on the line with you until one picks up" which to me says "I have better things to do and don't want to deal with you". After a few minutes, she comes back and says they were going to credit my account. Not good enough. Suddenly, the supervisor is "out of his meeting" and she puts me on hold.

I never do get to speak to him, but I demanded that he call me today, after 11EST...I'm still waiting, but I'm not holding my breath.

How much wiggle room do supervisors/managers have with crediting bills? All of this time has been a huge headache and a major gaffe on their part. Is it reasonable to ask them for a cheaper price on a DInc for my wife (when the arrive) in exchange for this fiasco?
 
GoinOnTilt said:
Yeah...did that for an hour yesterday...for the 3rd time. Soon as the rep answered I politely explained to her that I've already spoken to 3 people in her position in the past and I just want a supervisor. After some BS about needing info first, she didn't want to connect me to one. First said it would be 16 min queue, then said one would call me tomorrow. After persistence, she finally tried to connect me..when she slipped up and said "well, i have to sit on the line with you until one picks up" which to me says "I have better things to do and don't want to deal with you". After a few minutes, she comes back and says they were going to credit my account. Not good enough. Suddenly, the supervisor is "out of his meeting" and she puts me on hold.

I never do get to speak to him, but I demanded that he call me today, after 11EST...I'm still waiting, but I'm not holding my breath.

How much wiggle room do supervisors/managers have with crediting bills? All of this time has been a huge headache and a major gaffe on their part. Is it reasonable to ask them for a cheaper price on a DInc for my wife (when the arrive) in exchange for this fiasco?
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Not really(on cheaper price)..As im sure they will/have apologized numerous times, the trouble your having is isolated. Its trouble because someone somewhere did their job wrong, and its not a issue that is, idk how to explain it, but Verizon Corporates fault? Yes its their employee ect, but you get what I mean. What usually happenes is they throw you a extra credit or something on your accoutn as a coutesey for your trouble. You might want to try to get into a store to confirm credits have been added correctly and approved. Usually in store we dont liek to credit or mess with stuff initiated through custoemr service, but its worth a shot.
 
Berry2Droid said:
Not really(on cheaper price)..As im sure they will/have apologized numerous times, the trouble your having is isolated. Its trouble because someone somewhere did their job wrong, and its not a issue that is, idk how to explain it, but Verizon Corporates fault? Yes its their employee ect, but you get what I mean. What usually happenes is they throw you a extra credit or something on your accoutn as a coutesey for your trouble. You might want to try to get into a store to confirm credits have been added correctly and approved. Usually in store we dont liek to credit or mess with stuff initiated through custoemr service, but its worth a shot.
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I think you are taking the wrong approach to say its "simply" because "Someone did their job wrong" and it's not Corporate's fault. It is ABSOLUTELY vzw's fault because that employee is a representative of the company.

...but anyway...I do get what you say about disc devices...but i'm hoping he will throw a significant credit on my acct to allow me to upgrade another line for say...half the price (after it all washes).

So far...no less than 3 people haven't "done their job".
 
GoinOnTilt said:
I think you are taking the wrong approach to say its "simply" because "Someone did their job wrong" and it's not Corporate's fault. It is ABSOLUTELY vzw's fault because that employee is a representative of the company.

...but anyway...I do get what you say about disc devices...but i'm hoping he will throw a significant credit on my acct to allow me to upgrade another line for say...half the price (after it all washes).

So far...no less than 3 people haven't "done their job".
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They will give you a $20 courtesey credit most likely, altho ive seen them do some weird stuff before.

I wont argue with you about customer service stuff on the web. I didnt say I agree with how they think or what they do, but it is what it is. Most they can say is sorry and move forward. Its dont, theres really nothing they can do to fix it. What you experienced is just unfortunate, but doesnt have a money value behind it to fix it.
 
And whoever was asking about cases for the 2150 battery, none are pending..the official 2150 battery was just recently released from vzw so it will take a bit for companies to make a good enough case that we will pick up
 
Berry2Droid said:
They will give you a $20 courtesey credit most likely, altho ive seen them do some weird stuff before.

I wont argue with you about customer service stuff on the web. I didnt say I agree with how they think or what they do, but it is what it is. Most they can say is sorry and move forward. Its dont, theres really nothing they can do to fix it. What you experienced is just unfortunate, but doesnt have a money value behind it to fix it.
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No arguing here. What's funny is, I've been with the company for over 10 years (I believe). As a single customer, I received outstanding customer service and I sang praises to everyone who listened. Now that I've got 5 lines and my monthly bill has doubled, it seems that my Cust Service Experience has gone the other way (a phenomenon that baffles me). I don't know if there's been a change in protocol, or I'm just finally finding the "bad seeds" in the system, but it's really putting a foul taste in my mouth where there's never been before.

Anyway, I'll let you know how the call goes "if" I ever hear from the supervisor.
 
GoinOnTilt said:
No arguing here. What's funny is, I've been with the company for over 10 years (I believe). As a single customer, I received outstanding customer service and I sang praises to everyone who listened. Now that I've got 5 lines and my monthly bill has doubled, it seems that my Cust Service Experience has gone the other way (a phenomenon that baffles me). I don't know if there's been a change in protocol, or I'm just finally finding the "bad seeds" in the system, but it's really putting a foul taste in my mouth where there's never been before.

Anyway, I'll let you know how the call goes "if" I ever hear from the supervisor.
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Yea please let me know. If it gets really bad, maybe we can go off the intrawebz here, and maybe get on the phone together. As long as I can verbally verify all your stuff in a normal customer service call, maybe I can help you further. And Verizon Wireless name was founded in 2001 =) so 9yrs is max at the VZW name..Some ppl have been with us before we were VZW but that doesnt count haha

Its funny because ppl come in here like, we have been with verizon for 30yrs..im like maam, verizon was foudned in 2001...thx
 
Berry2Droid said:
Well if you receive a shipment, you must activate the phone before you can return it or exchange it. If you dont, they think you got the phone, never activated it and want to sell it, so they charge you full retail(by they i mean a automated system that checks activations)
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Umm...I'm not meaning to shoot the messenger here. I know you're only stating their policy and you do not make said policy.

With that said, that is utterly rediculous. They force you to activate a phone you know you don't want so they can then render it useless to others without a further chain of custody required. Then they charge a needless restocking fee that could have been avoided by taking the phone back. Here's a thought...if they get the phone back, unopened and it it's original packaging, it wasn't sold.

Again, not trying to give YOU a hard time but that seems effin crazy to me. I guess that's why I go to Best Buy.
 
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