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VZW reps know nothing

kalaster

kalaster

Android Enthusiast
so a few days ago, i took a trip to the new Verizon store to apply my work's discount, and i figured id also ask them about the signal issues. so I unrooted my phone and locked it.

after the boring stuff was done, i brought out my phone and adressed the issues. The idiot, who took about 20 min to figure out to apply my discount, claims my phone is perfectly fine with only looking at my signal bars, he saw i had full 4 bars. i said "true, but thats only because im in the store, you guys must have a repeater in here, but if you notice, i have no data, no 3g or 4g" He said "not to worry, the software has an issue of showing the 3g and 4g icon. you are actually recieving 4g speeds"

are you kidding me?! even if thats true, what about my signal issues? He said the update is coming really really soon, and was released a few weeks ago and will fix everything. he gaurentees it. and pushed me aside and helped the lady behind me activate her Razr maxx -_- wish i could tell him the 4.0.4 update would not help my phone because i already tried it but i was afraid it would void my warranty...

so what do you guys think? and anyone else have any ridicouls stories with Carrier reps? :o
 
Really?20 minutes!? They took like an hour for miner lol....

Anyway, its been said before, don't trust what the employees say, more than likely they don't know or care. Or you just got a really dumb one judging from what they said about receiving 4g speeds without the icon. Yes i judged without knowing lol.....
Anyway, we don't even know if the leaks are the finished product so its possible more fixing will be done, and when it its,i Erroll be ready with my money to buy my 3rd gnex :D

Also, it seems like he was more interested in getting the credit for the activation than you who won't really gain him anything.
 
More than once it's been said that the forums have more-informed people than most VZW store techs. For one thing, we deal with a couple devices where they deal with all of them.
 
Call 800 number tech support. They know more and can do more. If you want the best signal, you should go moto.
 
We went through this in the pre release thread for the GN and decided CSR badgering and/or slandering an employee has no value here. Or anywhere imo.

While I understand frustrations dealing with VZW, been there done that, let's look at the good and what might come out of your experience. :)
 
I have to call BS on this notion for the simple reason that several of the reps in one of my local stores actually have rooted phones and even custom roms.
They have to know something in that case.

There are some reps that really don't know what's going on and that is just par for the course.

If you call their support your mileage may vary since they just stick to the script.

My local guys know about the 4.0.4 update and even know it does not resolve all of the issues and to their defense there is not much they can really do about it either.

It's above their pay grade.
 
LoyalServant said:
I have to call BS on this notion for the simple reason that several of the reps in one of my local stores actually have rooted phones and even custom roms.
They have to know something in that case.

There are some reps that really don't know what's going on and that is just par for the course.

If you call their support your mileage may vary since they just stick to the script.

My local guys know about the 4.0.4 update and even know it does not resolve all of the issues and to their defense there is not much they can really do about it either.

It's above their pay grade.
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your "local guys" constitute .001% of vzw reps.
 
I shouldn't have to point out that grammar is not to become the subject of criticism. Let's see what the site rules have to say:

do not take it upon yourself to play Grammar Nazi. If someone's post is literally so bad you cannot understand it, fine - ask them to rephrase. But do not nitpick and ruin threads just to show how high-n-mighty-like you can be.
Click to expand...

That should cover it.
 
I'd be willing to bet that the CS rep right beside the one you talked to knew exactly what was wrong with your phone. I found that to be true at my local VZW store, and it seems to hold true over time. In fact, getting to know them has really created two types of CS reps, IMO: 1, Customer people who need a job, and 2, phone lovers.

Try again; maybe you'll have better luck next time.
 
Verizon no longer employes in store "techs". I know because I was one. We were employed by Flextronics which was contracted by vzw for techs. Vzw cancelled contract in Aug after 14 years. All the reps in the stores are mostly clueless sales reps who only know what they read on infomanager and qa emails
 
newtsevo said:
Verizon no longer employes in store "techs". I know because I was one. We were employed by Flextronics which was contracted by vzw for techs. Vzw cancelled contract in Aug after 14 years. All the reps in the stores are mostly clueless sales reps who only know what they read on infomanager and qa emails
Click to expand...

Welcome to AF newtsevo! Interesting about the in store "techs", but goes along with their moving all service to the 800 number I suppose. Kind of a shame, because my mother-in-law is the type that abhors calling a service number, and would much rather get in-person help, and I am sure there are many many others the same way. Although I do have to say, the service folks at the 800 number have always been friendly and helpful.
 
My story is only one week old...granted it's not really related to the Gnex, but all Verizon for sure.

My local Verizon retail store was celebrating its one year anniversary by selling all bluetooth accessories 50% off. Since I was in the market for a Jawbone Jambox, I thought great...I can save myself $50-$100 depending on Amazon or VZ.

The manager came out with the last black Jambox and I specifically asked him if the item had ever been used/returned because he said 'it's our last one.'....Well I brought the Jambox home, opened the box and low and behold it had visible signs of use, such as finger prints and a scratch or two. I then turned the speaker on and it sounded like garbage.

I went back to the VZ store no more than 20 minutes later, gave the guy some crap and they swapped it out for the last red Jambox. The second Jambox was clearly not used, the box was secured better and it had no signs of use.

As usual with Verizon stores, you have to use every ounce of patience to get what you want...at the end of the day I saved $50-$100 and I would recommend the speaker.
 
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