Green, sometimes Black, Screen - How do I transfer Photos and Files to Replacement?
- By svim
- Ask a question
- 4 Replies
Well let's hope that using Smart Switch when you're phone was at least minimally usable will have made at least one full backup on your data, and to an external source, like a computer. If that is the case, you should be able to use the Smart Switch utility on your new phone to restore your previous data.My screen is totally black now and unresponsive though every thing else seems to be working. I am hearing notifications, etc. I am hoping that when the replacement arrives that maybe smartswitch will work without input from the broken screen. I don't think I had/have Google photos.
Keep in mind that except for a few exceptions (i.e. WhatsApp data) that Smart Switch will be able to backup/restore your entire user account. Then it to from an old phone to a new one. Apps like Google Photos only pertain to photo and video content so that would only be part of your all your data.
If you don't have a Smart Switch full backup however, that could be a problem. The other alternative is to do a direct phone-to-phone transfer of your user account but that involves being at least some ability to do things on your old phone. It is a user interactive process, and on both phones.
