Can't back up chats
- By goldfan
- Apps & Games
- 8 Replies
Is it backing up to a removable sd card then? I stress "removable" because /sdcard isn't actually an sd card, it's part of the internal storage. If it is backing up to a removable card can you try backing up to internal storage (if you have space)?
Of course one of the commonest reasons people lose the ability to install apps is lack of space in the internal storage, so given your other problems that may not be an option. The phone needs some internal free storage as working space, so will block installs before it runs out. The limit varies, but if you have just a GB or so left that's very likely the problem.
Yes, the SD card is fomatted as internal so it can't be removed and checked. There is about 1.5G free but I can't free up any more because for some reason, it doesn't seem to delete stuff, even junk files, photos etc, it just says it is deleting them but doesn't. I deleted all the apps on the SD card and file manager says they are gone but it still reports the same amount of memory is used as before the apps were deleted. It looks like the whole thing is corrupted so I guess the answer is to export the chats as text files and media and do a factory reset.
