Setting my S5 AT&T to WiFi Calling
- By svim
- Smartphones
- 18 Replies
Flashing a phone is mostly a labor intensive task, so that $100 fee is for labor, not the value of the update nor your phone. Whatever warranty that applies to this phone being a recent purchase is a debatable issue. If WiFi Calling is a stated or implied feature than you may or may not have some leverage to force Best Buy to cover part or all of the costs. Look through the Best Buy documentation if it actually refers to WiFi Calling as being an integral part of the phone you bought from them. If yes you can try threatening a lawsuit, if no, they have the upper hand.
Just note that it's not a hardware matter so Samsung isn't directly responsible. It's a software matter, tied to directly to the carrier but since you didn't actually purchase this phone from AT&T, it isn't liable either.
Either way, paying $100 might be your only option at this point. Hiring a lawyer to go up against either or all three of these big corporations (Samsung, AT&T, and Best Buy) will involve a lot more money given all three have seriously massive legal departments. Plus, consumer protection laws here in America are tilted towards corporate interests.
If third-party WiFi Calling options like Google Voice aren't an option for you. you initially referred to having an AT&T extender. Have you tried resetting it and making sure it's implemented in an optimal way? Those cellular extender units often require a good connection to your router (check the Ethernet cable running between the two) and just as importantly, physically locating the extender (or its external antenna if it has one) next to an outward facing window so it can receive a stable GPS signal.
Just note that it's not a hardware matter so Samsung isn't directly responsible. It's a software matter, tied to directly to the carrier but since you didn't actually purchase this phone from AT&T, it isn't liable either.
Either way, paying $100 might be your only option at this point. Hiring a lawyer to go up against either or all three of these big corporations (Samsung, AT&T, and Best Buy) will involve a lot more money given all three have seriously massive legal departments. Plus, consumer protection laws here in America are tilted towards corporate interests.
If third-party WiFi Calling options like Google Voice aren't an option for you. you initially referred to having an AT&T extender. Have you tried resetting it and making sure it's implemented in an optimal way? Those cellular extender units often require a good connection to your router (check the Ethernet cable running between the two) and just as importantly, physically locating the extender (or its external antenna if it has one) next to an outward facing window so it can receive a stable GPS signal.

