As a person who picked up Samsung Moment the day it was released and seen it End-of-life (EOL) in 11 months, I want to put things in perspective.
This time last year, Hero was two months old, Moment was one month old, both with Android 1.5, and Motorola Droid was to be released in Dec with Android 2.0. Into the new year there were a number of threads/polls comparing/rating these phones, and heated arguments by owners rationalizing/promoting their brilliant purchases. Since people were on these forums and not in bars, there was no blood spilt. Such was the vigor and loyalty to their devices. Even amongst Moment owners, things heated up between people who faced problems more frequently than others.
Over the year, customers were eagerly guessing dates for bug fixes and update to Android 2.1. Droid got 2.0.1 update in Feb. while all three were updated to 2.1 by June. In October, Samsung Moment was given one last update and immediately the phone was removed from the market. Now Sprint reluctantly offers Hero or Intercept to customers who complain about Moment. Some users have learned how to deal with the issues, that still keep occurring, while others have upgraded to newer devices.
One year later, as I browse thru these forums there are a number newer phones and history is repeating itself with similar passions.
That being said, Samsung stands out as a manufacturer that does not acknowledge bugs and is slow in releasing fixes or updates. Moment was released with problems that should have been caught in early testing. Made us wonder if Samsung had even tested it and puzzled us as to why Sprint brought it to market. In March, for its first minor update, Moment had to be taken in to Corporate stores, only those with tech centers. This wiped the phone clean, losing all data and had to be completely set up again.
Owners argued Moment being among the first of Samsung's Android phones as the reason for the problems. Today, Samsung has many Android phones on the market. Yet, every Samsung phone seems to have issues, especially with GPS.
Sprint always advertised Hero, and never showed Moment. Now, Sprint shows off Evo and never Epic. Compared to Evo, Epic customers are paying a $50 premium and guessing game for a date for 2.2 update, or better, continues. Although Evo is in short supply, kudos to Samsung/Sprint marketing for pulling off this price.
This is just a summary of my observation. Point is, as I read comments on the forums all devices have some quirks and shortcomings. Use these forums to help each other improve your experience with the phones. And don't forget to click on "Thanks" for helpful postings. Over time you will learn people on these forums are mostly helpful.
