Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Melanie E'
Melanie E: Thank you for visiting our our online sales chats, how may I help you in adding a new line to your account, upgrading or starting new service today?
You: Hi. I'm with AT&T right now but I'd like to switch over to Verizon. I'd like to order the Galaxy Nexus, please.
Melanie E: While we don't have information for phones that may be coming out, I can certainly assist you in ordering a great new phone, that's out now, today with me.
You: Well, I'm pretty much set on the Nexus. My friend works at a Verizon corporate store and said that they just got some cases in for it. I know it's not out yet, but can't I pre-order it?
Melanie E: There is no pre order for that device. We don't have any information for it at all. What do you like about it? We have several great devices that are out now.
You: I like the 4.65" screen, the lack of physical buttons, Android 4.0, HD screen, 4G speeds, and the fact that it will get updates directly from Google. My friend who works for Verizon says that updates on Verizon phones always take a super long time, and that I shouldn't get anything but Nexus. My next billing cycle with AT&T is on the 22nd. Do you know if it will come out before then?
Melanie E: As I said. We don't have any information for that phone at all. We don't even know if we'll be getting it at all.
You: What? That's weird. I saw the official announcement on your site. Here's the link.
Verizon Wireless Introduces The Galaxy Nexus By Samsung
(silence)
You: Can you ask a manager when it's coming? I really want the Nexus and want to switch to Verizon.
Melanie E: The managers have access to the same information we do. I can certainly assist you in ordering a great phone that's out now. Have you looked at the Motorola Bionic? It has a bigger screen in HD.
You: Uh, no, it doesn't. It's got a quarter HD screen. I really would like the Nexus, please. Can I give you my credit card information?
Melanie E: I can assist you in ordering a phone that we currently have. The Motorola Bionic is our best selling device and I know you'll love it.
You: Just out of curiosity, why are you pushing the Bionic on me when the RAZR just came out and is better overall?
Melanie E: The Bionic and the RAZR are both great devices.
You: I'd like the Nexus, please.
Melanie E: Sir, as I said, we do not have that phone available and we are not sure that we will be offering it in the future.
You: George is getting upset. I just showed you the link from your own website!
Melanie E: I would love to assist you in purchasing the Motorola Bionic. Here is a link for it.
Droid Bionic | Verizon Wireless
Melanie E: Did that go through ok?
You: Good day young lady. Good day!