I just got off a 33 minute call (mostly waiting for a supervisor) to #611 about moving my upgrade date to the 8th from the 29th of Deember this year. I bought four Incredibles on release and the 2 years is up on the 29th of this month. All of the call was very pleasant and I never asked pressing questions about a relaase date of the Gnex, just told them I wanted the ability to walk in the store (or through telesales if absolutely necesary) on the 8th and pick up only one GNex. (requesting that only one date moved up.)
I was told by Randy CSR Rep that for a 4G phone and the Iphone there is no way in the system he can upgrade early. He can request a M2 (manager override), but he could not do it himself. He asked if I would like to speak to a supervisor who are the only ones whom can approve requesdted M2's. I said this would be great.
I spoke to supervisor James (after quite a delay) and he said that he nor any supervisor has the authority or ability to move up an upgrade date for an Iphone or 4G phone. Verizon has changed the system and this could not be done. He was aware of my interest in the GNex and wanting to upgrade as soon as it came out, but stated he does not have the authority or ability to do this.He was also aware that I have had 4 lines with them for over 10 years and my bills, which never once have been late, run just under $300 per month with data on all lines.
To end the call with James I stated that I was part of a larger forum specifically about the Galaxy Nexus phone and would post this if I heard it correct. He repeated his response about no early upgrade for 4G phones. So I took from the that the long and short of this is I will not be getting a new phone prior to Christams as an upgrade.
So sad.
By the way I nwas offered to move all four line upgrade dates to today if I wanted 3G phones.
I was told by Randy CSR Rep that for a 4G phone and the Iphone there is no way in the system he can upgrade early. He can request a M2 (manager override), but he could not do it himself. He asked if I would like to speak to a supervisor who are the only ones whom can approve requesdted M2's. I said this would be great.
I spoke to supervisor James (after quite a delay) and he said that he nor any supervisor has the authority or ability to move up an upgrade date for an Iphone or 4G phone. Verizon has changed the system and this could not be done. He was aware of my interest in the GNex and wanting to upgrade as soon as it came out, but stated he does not have the authority or ability to do this.He was also aware that I have had 4 lines with them for over 10 years and my bills, which never once have been late, run just under $300 per month with data on all lines.
To end the call with James I stated that I was part of a larger forum specifically about the Galaxy Nexus phone and would post this if I heard it correct. He repeated his response about no early upgrade for 4G phones. So I took from the that the long and short of this is I will not be getting a new phone prior to Christams as an upgrade.
So sad.
By the way I nwas offered to move all four line upgrade dates to today if I wanted 3G phones.
I ended up speaking with a DISTRICT manager, and he was VERY forthcoming with the 8th being the release date. This was last week, and to my knowledge, that was the beginning of this latest "release of the 8th or 9th" timeframe. He was definitely more in the know than CSR's. However, I haven't spoken with him since, but plan to call him today or tomorrow.
