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***Official Galaxy Nexus Pre-Release speculation thread**

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I PM'ed SirLance99 about the training going on this week. Is there any other VZW employees here that got that training email?
 
thenew3 said:
Did you buy directly from Verizon or through a 3rd party retailer?

if you bought directly from verizon then yes you can return it and pay the $35 fee to get the Gnex.

If you bought it from a 3rd party retailer, then you need to check the return policy of the retailer.
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It was from a direct corporate store.
 
IM RED-Y said:
I just got off a 33 minute call (mostly waiting for a supervisor) to #611 about moving my upgrade date to the 8th from the 29th of Deember this year. I bought four Incredibles on release and the 2 years is up on the 29th of this month. All of the call was very pleasant and I never asked pressing questions about a relaase date of the Gnex, just told them I wanted the ability to walk in the store (or through telesales if absolutely necesary) on the 8th and pick up only one GNex. (requesting that only one date moved up.)

I was told by Randy CSR Rep that for a 4G phone and the Iphone there is no way in the system he can upgrade early. He can request a M2 (manager override), but he could not do it himself. He asked if I would like to speak to a supervisor who are the only ones whom can approve requesdted M2's. I said this would be great.

I spoke to supervisor James (after quite a delay) and he said that he nor any supervisor has the authority or ability to move up an upgrade date for an Iphone or 4G phone. Verizon has changed the system and this could not be done. He was aware of my interest in the GNex and wanting to upgrade as soon as it came out, but stated he does not have the authority or ability to do this.He was also aware that I have had 4 lines with them for over 10 years and my bills, which never once have been late, run just under $300 per month with data on all lines.

To end the call with James I stated that I was part of a larger forum specifically about the Galaxy Nexus phone and would post this if I heard it correct. He repeated his response about no early upgrade for 4G phones. So I took from the that the long and short of this is I will not be getting a new phone prior to Christams as an upgrade.

So sad.


By the way I nwas offered to move all four line upgrade dates to today if I wanted 3G phones.
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I had a similar issue with my wife's account. I had no luck getting the date moved up over the phone, HOWEVER I went into a store and they were able to do it no problem. The rep explained that blah blah over the phone they can't but in the stores they can yada yada. And this was for an iPhone.

I'm usually loathe to suggest someone go talk to a rep in a store but in this instance it may give you exactly what you want. Happy hunting and good luck.
 
Grendil said:
What is so odd about it, obviously the phone has no service and not synced its time or date, which would default to January 1st. Phone most likely was turned on for the first time 19 minutes before photo was taken.
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lovebyte21 said:
It has no sim card so it can't get the current date through a carrier. That is probably just the default date.

Edit: Ninja'd
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AntimonyER said:
Haha, goes well with the no sim card. clearly means no network connection to get time and date :)
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well isnt my face red!!! :o:o

or should i say pink
 
mobgob said:
Guys have a quick question. I just bought the Bionic a week ago. I want to return it for the Gnex. Would I qualify for Verizon's extended return policy for the holidays in case this release date keeps getting pushed back?

Any info would be greatly appreciated.

I do know there is a $35 restocking fee that applies.
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You qualify. :) Enjoy!

HanSolo said:
If anyone has a problem with how Steven titles his own frakking thread, why not just PM him about it with your demands?

:rolleyes:
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Ha! You said Frakking. You're a BG freak like me. :)
 
Grendil said:
What is so odd about it, obviously the phone has no service and not synced its time or date, which would default to January 1st. Phone most likely was turned on for the first time 19 minutes before photo was taken.
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no need to be OBVIOUSLY harsh. i didnt know. i never used a phone with a SIM. didnt know.
 
crackers8199 said:
i don't believe that at all. when you go to upgrade your device online, it says "eligible for upgrade on..." NOT "eligible for upgrade to certain phones but not others on..."

i'm pretty sure there's just one upgrade date. i chatted with an online CSR yesterday, specifically mentioned the nexus, and he told me that if i call 611 or go into a store they should have no problem moving my upgrade date since it's only 3 weeks away. i could see them hassling you if it's a few months, but for those of us who have had the incredible since day one and are only a few weeks out, it shouldn't be an issue...
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Wow - I really did not post this for debate.

I was told that the system will whow a notation (actual words) of an approval of a manager override, but in the notation (again using words) it would say not eligible for a Teir 1 phone which I was told specifically Iphones and 4G phone are.

Again I am relaying info to those who may be affected. I did not add or embelish.
 
I've got a $50 NE2 coming up too though so I don't think I'm going to be able to get customer loyalty on top of it.

I'll let you guys know if I do. That would be $100!
 
sgrinavi said:
Exactly
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Hey I never said the phone would be bug free, only that we would have it by now. Obviously they would want their flagship phone in the hands of Americans by now, but since they can't provide cell phone service (yet) that's not possible, other than through unlocked devices.
 
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